Forum - I am sick of cleaning and replacing filters

justasking2

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Re: I am sick of cleaning and replacing filters
Reply #70 - 04/29/06 at 6:14pm

Quote from old-timer on 04/29/06 at 2:17pm:

How about the service centers that have customers beg them to repair their vacuums, only to tell the customer that if they supply us the parts we will repair them, Dyson is one of the few that lock out parts wholesalers from buying and distributing to the vac shops.More parts are available for euro pro than dyson right now.Mr D better get his act together and very soon. AFTER THE SALE ITS THE SERVICE THAT COUNTS.

old-timer

I agree with you that after the sale its the service that counts. However, in reading comments by some I agree with the dyson model of only having those willing to support thier brand doing service on them. For those "pretending" to support the brand while bragging about warrantly income I say take a good look at the type of person you want to be.

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JimB

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Re: I am sick of cleaning and replacing filters
Reply #71 - 04/29/06 at 6:24pm

Quote from Carmine_Difazio on 04/29/06 at 5:50pm:

As time goes by and Consumer Reports researches dyson vacuum maintenace costs further, more will be learned about the reliability and cost to run and maintain dysons over time. This repair information which is currently primarily among the vacuum industry insider pros will become common knowledge for the consumers.

Carmine D.

Do you just make this stuff up. I do dyson warranty service. For the number sold there are and amazingly low number that have found themselves back for service. Many of those who i have read at vacdealersforum.com who are industry profesionals talking in a setting where they don't have to try to spin for the marketplace are quietly surprised how few come back. As Dyson warranty's the clutch some do come back, but usually this turns into an education on the customer on keeping the brush clear and not ignoring the dyson clutch warning sound. As I responsibly educate on this different technology none of these come back a 2nd time and in the meantime the warranty has paid for both a customer belt change and me earning the trust of a consumer very few manufacturers can offer me that public goodwill.

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Carmine_Difazio

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Re: I am sick of cleaning and replacing filters
Reply #72 - 04/29/06 at 7:39pm

I think you as a warranty dyson service guy are outnumbered 4 to 1 on the Forum. Tiger21, vacuuman, Old-timer, and Dual are getting rich on the dyson warranty and repairs. Dual doesn't even sell new dysons anymore, just repairs. He said so on the Forum. Is he making it up?

I'm advocated for the majority not you.

Carmine D.

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old-timer

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Re: I am sick of cleaning and replacing filters
Reply #73 - 04/29/06 at 7:40pm

Hi JimB, as we have a mutual respect for each other as service people, how would dyson react to a customer that purchased a dc07/ dc14 that has clutch/ belt problems due to very thick or high pile carpets ,where as the problem will crop up again.

would dyson
refund their money?
offer a full refund toward a dc15?
or just tell the warranty station to handle it, and do what they see fit.
or nothing?

Looking forward to your reply. B.T.W this can really open up a can of worms.

old-timer

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JimB

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Re: I am sick of cleaning and replacing filters
Reply #74 - 04/29/06 at 9:50pm

Quote from Carmine_Difazio on 04/29/06 at 7:39pm:

I think you as a warranty dyson service guy are outnumbered 4 to 1 on the Forum. Tiger21, vacuuman, Old-timer, and Dual are getting rich on the dyson warranty and repairs. Dual doesn't even sell new dysons anymore, just repairs. He said so on the Forum. Is he making it up?

I'm advocated for the majority not you.

Carmine D.

I would bet Tiger21, vacuuman, Old-timer, and Dual would like to speak for themselves if they are getting rich on warranty repairs for Dyson. I am not sure all those you quoted run dyson warranty centers. If they are honest with there customers and Dyson and are Dyson warranty centers I am quite confident they are not getting rich by repairing dysons. I have read Dual's explanation of not selling dysons and as a business owner I can respect his adapting to what sounds like a very tough local economy by refurbishing trade ins to offer a quality product and a affordable price. He has made a business decision to pay the bills but seems to refuse to throw what he considers a quality product to the wolves.

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JimB

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Re: I am sick of cleaning and replacing filters
Reply #75 - 04/29/06 at 10:08pm

Quote from old-timer on 04/29/06 at 7:40pm:

Hi JimB, as we have a mutual respect for each other as service people, how would dyson react to a customer that purchased a dc07/ dc14 that has clutch/ belt problems due to very thick or high pile carpets ,where as the problem will crop up again.

would dyson
refund their money?
offer a full refund toward a dc15?
or just tell the warranty station to handle it, and do what they see fit.
or nothing?

Looking forward to your reply. B.T.W this can really open up a can of worms.

old-timer

First if it is a thick loop pile like a berber I would recomend as the carpet manufacturer using suction only and yes in this case the dyson imho would be a great fit. If it is a high pile they would not have bought it from me as I would have said the only dyson for that would be the dc 15. If the pile is so high it is constantly engaging the clutch then 1) the customer should have found out very quickly 2) the original salesperson did not properly qualify the customer 3) As it should be a very new machine I would advocate a trade in at the original location and recomend the dc 15 as a much better fit for thier needs if they want to try the dyson line. I don't see it as a repair issue as it is a machine working exactly as designed. As for how dyson would handle it I would think they would have the same view.

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old-timer Ultimate Member I love YaBB 1G - SP1! Posts: 1223	Re: I am sick of cleaning and replacing filters Reply #76 - 04/29/06 at 10:22pm Thanks JimB, great reply, isn't it always the way that your headaches are always caused by someone else, and us the service people have to always put out the fires. old-timer
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vacuuman Ultimate Member Posts: 528	Re: I am sick of cleaning and replacing filters Reply #77 - 04/30/06 at 7:17pm I did speak for myself on the subject of Dyson warranty repairs. If anyone would like to read what I had to say, my post is on the last page.
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Carmine_Difazio

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Re: I am sick of cleaning and replacing filters
Reply #78 - 04/30/06 at 8:14pm

Quote from JimB on 04/29/06 at 9:50pm:

I would bet Tiger21, vacuuman, Old-timer, and Dual would like to speak for themselves if they are getting rich on warranty repairs for Dyson. I am not sure all those you quoted run dyson warranty centers. If they are honest with there customers and Dyson and are Dyson warranty centers I am quite confident they are not getting rich by repairing dysons. I have read Dual's explanation of not selling dysons and as a business owner I can respect his adapting to what sounds like a very tough local economy by refurbishing trade ins to offer a quality product and a affordable price. He has made a business decision to pay the bills but seems to refuse to throw what he considers a quality product to the wolves.

Having been in the vacuum sales and service business for over 40 years myself, you and others wouldn't be doing dyson warranty AND REPAIRS (not necessarily a dyson warranty center) if you were not making money. You don't stay in the vacuum business for long that way.

Vacuuman

I and others who respect the truth, admire your Forum honesty concerning dyson repairs in and out of warranty. Honesty is an excellent attribute (VIRTUE) for a business man looking to stay the course and have a long term business relationship with their customers.

Carmine D.

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Carmine_Difazio Ultimate Member I love YaBB 1G - SP1! Posts: 5559	Re: I am sick of cleaning and replacing filters Reply #79 - 04/30/06 at 8:29pm Quote from JimB on 04/29/06 at 10:08pm: First if it is a thick loop pile like a berber I would recomend as the carpet manufacturer using suction only and yes in this case the dyson imho would be a great fit. Oreck is and ideal upright for berber. Carmine D.
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