Quote from VacOMatic on 10/07/06 at 10:56pm:

 
Dyson and HOOVER do for sure right up front in their User Manuals.  Does blatant disregard for these warnings by a self-proclaimed industry expert with the express intention to return the merchandise if the product fails HIS test constitute negligence, gross negligence, and/or criminal behavior?
 
The Forum has established that's its "not proper" thanks to CPro. But I was wondering just to what degree it is not proper.  Especially to do it consistently and then boast about it.  
 
Before everyone jumps on me as the culprit for asking THE question, I want to remind them that I bought a DC07 pink that does not work properly on my rugs and I still have not returned it.  Eventhough I was told by representatves of dyson that I should.  
 
Carmine D.

JimB:
 
My new HOOVER WT Supreme for $149, 10 year old RICCAR for $150 (purchased as a demo), and 20 year old $80 direct fan Eureka upright work perfectly on my Mohawk wool carpets.  Using a straight suction vacuum, at much less cost than a DC07 and/or DC14 dyson, is not as effective and desirable as cleaning and grooming my carpets, and others like it, with one of the above uprights (and many others).  
 
Dyson makes a claim on its carton, and in written literature, that it picks up excellently on ALL carpets.  Dyson vacuums especially the DC07 and DC14 do not.  The same rug results are reproducible on my carpets, and other carpets like it, both in the home and the lab.  The VCCC demonstration of the DC07 produced the same gawdawful ratcheting noises I experienced.  Dyson said it would forward my comments regarding the flawed design of the DC07 pink brush nozzle and brushbar to its engineering department for future development.  
 
Dyson HELPLINE reps recommended that I return the DC07 pink to the retailer for a full refund and stated that dyson vacuums will not work on certain carpets.  It never suggested any of the workarounds that you and other dyson experts tell us on the Forum.  I did not return the DC07 pink although it is useless on my carpets.
 
What degree of "not proper" do you assign to a consistent practice of buying new vacuums and testing them in a manner that is expressly contrary to the warnings of the manufacturer, then returning them to the retailers?  And boast of the fact publicly on Forums.  Are you defending the practice, as long as the buyer tells you that he/she used it in a manner that is contrary to the instructions?  Do you think the retailers would take the vacuums back if they knew this?  Suppose you were the MAKER of the vacuum products and customers consistently did this with your vacuums: Used them in a manner contrary to the instructions?  What would you think, say, and do with these customers?  And retailers who sold your brand?
 
Carmine D.

Quote from HARDSELL on 10/08/06 at 2:48pm:

 
And what do you think of the written dyson claim on the DC07 pink cartons and in written literature that dyson vacuums pick up excellently on ALL carpets?  Is the dyson claim true, valid, accurate and honest?  One of the above, all of the above, some of the above, none of the above?
 
Carmine D.

Consumers wanting to purchase a "premium" vacuum cleaner for $400 plus MUST be given true, valid, accurate, and honest claims about the vacuums BEFORE buying.  Especially when the claims are made in writing by the maker.  Dyson does not provide the research and studies that support the claim.  Other makers do.
 
Carmine D.

Now, a strong suggestion is to discuss the new Bissell bagless upright.