Hi Melanie,
I was under the impression that the shop could do the back panel replacement. Have they refused flat out or are they hemming and hawing?
Tell them that is what you want and what you are due as this is their mess. It should be possible to handle this as before. Either, keep the cleaner at home and use it until the part comes in or insist upon a comparable loaner machine if they say they need to keep yours. Also, get their repair schedule (estimated time for the part to arrive plus time estimated to complete replacement.)
Refuse the "melting" offer and insist on a part replacement.
Venson
Hi Venson,
I requested the replacement to see if they would be willing to do that. At that time it was a polite request. I did become upset when I was told that a replacement was requested but denied. It felt like Miele is not serious about good customer care. The Vac Shop reluctantly did agree to replace the back panel and I will call them later to see if the hose was replaced and if so, if I can pick up the vacuum until either a replacement is ready for me or the back panel has come in. I was a test household and it seems like they should be more willing to replace the vacuum due to the fact that I have had 3 issues with a test vacuum. We'll see what happens. So far, no call yet from Sally.
