Abby's Guide to Vacuum Cleaners
Username Password
Home Discussions Reviews More Guides
Abby’s Guide > Vacuum Cleaners > Discussions > Re: The New Miele Upright Cleaner

Vacuum Cleaners Discussions

Search For:
catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Original Message   Mar 23, 2009 10:28 am
Venson wrote:
Hi Melanie,

I was under the impression that the shop could do the back panel replacement. Have they refused flat out or are they hemming and hawing?

Tell them that is what you want and what you are due as this is their mess. It should be possible to handle this as before. Either, keep the cleaner at home and use it until the part comes in or insist upon a comparable loaner machine if they say they need to keep yours. Also, get their repair schedule (estimated time for the part to arrive plus time estimated to complete replacement.)

Refuse the "melting" offer and insist on a part replacement.

Venson



Hi Venson,

I requested the replacement to see if they would be willing to do that.  At that time it was a polite request.  I did become upset when I was told that a replacement was requested but denied.  It felt like Miele is not serious about good customer care.  The Vac Shop reluctantly did agree to replace the back panel and I will call them later to see if the hose was replaced and if so, if I can pick up the vacuum until either a replacement is ready for me or the back panel has come in.  I was a test household and it seems like they should be more willing to replace the vacuum due to the fact that I have had 3 issues with a test vacuum.  We'll see what happens.  So far, no call yet from Sally.

Replies: 4 - 4 of 4Next page of topicsPreviousAllView as Outline
Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #4   Mar 24, 2009 11:56 am
I don't want to go into specifics, but what Simplicity did for a Synergy customer of mine was WAY WAY WAY beyond anything I expected from any company. Great company to represent and deal with.
Replies: 4 - 4 of 4Next page of topicsPreviousAllView as Outline
Vacuum Cleaners Guide   •   Discussions  Reviews  
AbbysGuide.com   About Us   Terms of Use   Privacy Policy   Contact Us
Copyright 1998-2024 AbbysGuide.com. All rights reserved.