Vacuum Cleaners Discussions

Hi Venson,

I requested the replacement to see if they would be willing to do that.  At that time it was a polite request.  I did become upset when I was told that a replacement was requested but denied.  It felt like Miele is not serious about good customer care.  The Vac Shop reluctantly did agree to replace the back panel and I will call them later to see if the hose was replaced and if so, if I can pick up the vacuum until either a replacement is ready for me or the back panel has come in.  I was a test household and it seems like they should be more willing to replace the vacuum due to the fact that I have had 3 issues with a test vacuum.  We'll see what happens.  So far, no call yet from Sally.

Did I not predict the shop would (sigh) replace the back panel, as if they were going out of their way to do you a huge favor? You may well get a new upright out of Miele, but how sad to have to fight for it, when it would have been so easy to have just done it the minute you walked in the shop with the first issue. You could have been the poster child for the Miele company, the S7, and the shop where you bought it, singing their praises for years on end. What you could have done for them is priceless compared to what they have lost, and are too blind to see. I'm sorry, Melanie that Miele dealers all over the country have not taken up your cause with Miele. It is precisely these kinds of incidents that reveal a company's character. They had us all fooled with their 'Immer Besser'

Trebor

In case you are interested, the differences between the Lindhaus Dynamic and Diamante are as follows: The domestic Diamante allows the independent operation of BOTH motors, so you can vacuum hard floors with the brushroll stopped. The Dynamic will accept either of the hard floor shoes for use with the brush spinning, and it will dry clean carpets, by simply disconnecting the hose from the wand and installing the plate. Now for the biggie. Diamante carries a 5 yr warranty, Dynamic only 1. Even if a dealer agrees to honor a 5 yr on a Dynamic it is solely on him, and if you move, or he drops Lindhaus, (or vice versa) there you are. Lindhaus honors a commercial warranty on their commerical machines, period. Using domestic machines commercially? Not the point of this thread, not going there. Lindhaus designs each component of their products, right down to the dusting brush. They allow for removal of the roller without even turning the machine over. I still cannot believe Miele has not authorized the replacement of your vacuum, just flat out unbelieveable. I'm sorry your diligent research, and attempts to be fair with your vac shop have resulted in only the most miserly and grudging of responses. So easy to have headed this all off at the pass and made you a happy camper, and a walking, talking, positive ad for Miele. Sad,sad,sad, but typical,typical,typical.

Trebor