Vacuum Cleaners Discussions

I called Miele on Friday and explained my frustration with the situation especially since vacuuming using the tools has become such a pain because they keep falling off.

The Miele Rep told me that he would make a note of that in my record and he also told me that the hose should be at my Vac Shop this week.  There was more to the call, but overall, I was dissatisfied with the response from the Miele Rep because I feel that my issue, especially with the damage is being ignored.  At this time I do not feel like I am being taken seriously and I will step up and speak with a higher up at Miele. 

Oh, I also told them that the red tab (bag full indicator?) does not work, never has.  However, I check the bag frequently because I fill them quickly so it was never an issue.  He told me that I shouldn't go by that indicator because it's just there mainly in case I get a clog in my hose and that I should always open the door to check the bag.  Even though it's never been a problem for me, I was really ticked off because once again, I felt blown off.

My Vac Shop left me a message yesterday that the hose is in and now I just have to find time to get the vaccuum to the shop.  They are usually closed by the time I get home from work.  I'm looking forward to taking the vacuum in and seeing how things are handled from here.  I'm going to try to get it there Saturday.  I have been thinking about what some of you have posted about just replacing the vacuum and the more I think about it, the more I think I would prefer a replacement at this time.  I was a test model and I have already had a couple of problems with this vacuum, plus the damage done by the Vac Shop.  It would make sense to replace the vacuum with a released (not sure if that's what the new ones are called) model.  I think I mentioned that the other issue I had was that the vacuum stopped going down all of the way to vacuum under furniture.  The Vac Shop easily fixed that by taking the vacuum apart and putting it back together.  They could not figure out what the problem actually was.  There's a short warranty on this vacuum (2 years I think) and I'm quickly approaching my 1 year already.  I'm thinking they need to expand the warranty on this model for sure.

Melanie 

It appears that you are becoming more disenchanted with your purchase:  i.e., Bag full indicator, short length of warranty, test model [read display and demo] and perhaps other issues that you have not mentioned.  Out of my own curiosity would you mind saying if you had the buy decision to make again, would it be the same?  Or different?  If the latter, what would you consider over yours?

Carmine D.

It's not the banks per se, it's those in charge.  Having and taking courses in ethics does not guarantee that the ethics will be employed.  All CPA's are required to take [and pass] ethics courses in order to practice their profession.  Some of these very persons are the ones in charge of the failed banks and financial institutions.  When I look at the alternative, putting Congress in charge of the ethics of the people at the banks, I don't get a warm and fuzzy feeling either.  Taxpayers get the short end either way.

Let's not forget Bernie Madeoff.  The biggest crook in history.  Not affiliated with any bank, business [save his own] nor an accounting professional.  Just a normal run of the mill homo sapien with a crooked streak for his own gain at the expense of others.  Life in prison.  20 years of penance for 20 years of pay.

Carmine D.    

Carmine D.

That's a tough question to answer.  I still love the functionality of my vacuum.  It still works great and I've gotten over my initial shock and anger at the cost of the bags.  However, the issues are definately turning me off from buying from Miele again.  I did so much research and tested so many models.  Perhaps the only other model I would really want is the Riccar Radiance.  I read so many reviews on those, but my Vac Shop does not carry them so I did not test one. 

Now that said, the Vac Shop does have the hose in now and I will take the S7 down Saturday for the repair and to see what they plan to do about the damage to my vacuum.  I may walk out a happy customer.  I hate to complain too much, but I know my frustration is showing.  So far I am not happy with the customer service from Miele and I am disappointed because I expected a more "Yes I understand and we will fix this right away" attitude.  What I have received is a very friendly "We'll fix this, but lets try these things first and it's okay if that doesn't work, it's not important anyway" attitude.  I think the attitude about the bag indicator is what really set my frustration off.  Even though it's not important to me, it should be to them.  They made the vacuum cleaner.  Maybe I should not have mentioned that it wasn't a big deal to me.  I really only threw it out there as a "While we're on the subject" item. 

I really wish these issues would have come up while I was receiving the surveys.  I did mention the bag indicator problem on the surveys.

I'll post again after my visit to the Vac Shop Saturday.