Outdoor Power Equipment (Lawn Mowers, Snow Blowers, Chain Saws and more) Discussions

OK. I had trouble with my 1 year old Ariens 8526LE throwing snow 3 weeks ago. I did everything in the manual to try and fix it. When I took the casing off to look at the belts I noticed the belt that controls the auger was shredded. So I took it to the dealer I bought it from. It took him 3 weeks and 3 phone calls from me. He told me it is ready and that a rock was caught in the impeller. Well before I brought it to him I made sure the auger was spinning, which it was. I also looked down the shoot to see if the impeller was spinning, and it was. So if there was a rock caught in the impellar it wouldn't spin, right? Also could this cause the belt to shred? I am going there this Saturday to pick it up and let him have a piece of my mind. I also want to make sure it isn't a bigger problem, like pulleys out of line causing the belt to shred. I still have 2 years on the warranty and want to make sure this isn't a lemon.

I should have mentioned I had my machine in for service at Dupuis about a week ago.  The turnaround time was less than a week and as it turns out the problem was caused by something I had been doing with it.  There was no charge for the service.

plugger wrote:
 

Well here is the latest in my service man saga. This past Monday I made sure I got up nice and early. I grabbed my 2005 Ariens manual and headed back to the service shop when they opened. I walked in and there he was on the computer saying he was putting in the warranty claim to Ariens. Then he tells me that the way it works is that if he doesn't hear back from Ariens in 30 days the warranty claim went through. So I am thinking in my head, "I am not leaving this store until I get my refund". Then he says what he will do will refund my money, but if Ariens contacts him in the next 30 days I will have to pay him. Ya right!!!!

So I wrote to Ariens on Monday to ask how I put in a formal compaint on one of their authorized Ariens dealers. They replied to write a detailed description of my encounter. They would then forward it to the district manager of the area and they will confront the dealership. So we will see.

I thought I might have had it bad, but unfortunately you get the gold star. I think what is worse is that your dealer hasn't admited to making a mistake and taken action to retain you as a customer. I hope you have good luck with Ariens.

I can't wait to see how Ariens answers you. PLEASE let us know. Thanks

DB

Has the situation with your snowblower been rectified? I've been interested to hear how your story with the dealer and Ariens ended.

I haven't even heard back from Ariens. I am going to send another email to see if they ever confronted this dealer.

Well I wrote to Ariens one week ago today to see if they ever confronted the dealer. I have not heard back from them yet. So it seems that even the Ariens company does not care about their customers.

DB 9,

That is why I did not buy an Ariens Snow blower.

The older Ariens were great machines, but the new ones  are ???????able

                                                                                         Fred

not sure if this a product problem jubol, sounds more like a dealer problem, have you tried calling Ariens to get a response?  E-mails can get filtered out by spam control, if there are any other dealers in your area take your machine to them.  Any Ariens dealer can do warranty work on your machine, they HAVE TO honor your warranty if they are an Ariens authorized dealer.