db_9

Well I wrote to Ariens one week ago today to see if they ever confronted the dealer. I have not heard back from them yet. So it seems that even the Ariens company does not care about their customers.

I haven't even heard back from Ariens. I am going to send another email to see if they ever confronted this dealer.

Fred, I have not even heard back from them. I will probably write an email this week and ask if they contacted the dealer.

How loose should the attachment/clutch belt be when the clutch is not engaged? Once I push the clutch down the belt is nice and tight. But when I let it go it seems like the belt is just flopping around. I can already see some wear on the belt, and I just had it replaced by an unreliable dealer. See my other post for that whole other mess.

Well here is the latest in my service man saga. This past Monday I made sure I got up nice and early. I grabbed my 2005 Ariens manual and headed back to the service shop when they opened. I walked in and there he was on the computer saying he was putting in the warranty claim to Ariens. Then he tells me that the way it works is that if he doesn't hear back from Ariens in 30 days the warranty claim went through. So I am thinking in my head, "I am not leaving this store until I get my refund". Then he says what he will do will refund my money, but if Ariens contacts him in the next 30 days I will have to pay him. Ya right!!!!

So I wrote to Ariens on Monday to ask how I put in a formal compaint on one of their authorized Ariens dealers. They replied to write a detailed description of my encounter. They would then forward it to the district manager of the area and they will confront the dealership. So we will see.