Vacuum Cleaners Discussions |
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iMacDaddy
Electrolux UltraOne EL7070, Bissell BigGreen Deep Cleaning Machine
Joined: Oct 30, 2007
Points: 110
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Clumps of carpet fiber/pet hair left behind by deep cleaner.
Original Message Feb 21, 2011 12:24 am |
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Today I took my Bissell deep cleaner (the commercial grade "BigGreen" Rug Doctor killer) to my parents house to do some carpet cleaning as a favor. I get there, use their Dyson DC14 to vacuum everything first, then went about carpet cleaning. Throughout the process, I noticed clumps of cat hair and carpet fibers trailing behind the Bissell on the forward passes. This led me to believe that the huge brushbar on the Bissell big green was picking up stuff the Dyson was leaving behind. Since the Dyson is seven years old at this point, do you think that it is in dire need of a brush roll replacement, belt replacement, or both? In the case of having the belt replaced along with the brushroll, I'm assuming that my parents would have to take it to a repair center since they do not have the special tools for taking the clutch apart and slipping the belt in and out. How much would such a replacement job with parts and labor generally run for? Thanks, Keith
This message was modified Feb 21, 2011 by iMacDaddy
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vacmanuk
Location: Scotland UK
Joined: May 31, 2009
Points: 1162
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Re: Clumps of carpet fiber/pet hair left behind by deep cleaner.
Reply #29 Mar 1, 2011 7:09 pm |
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Hello Vacmanuk: RICCAR/SIMPLICITY and others use [for many years in the industry] a fail safe switch that automatically shuts off the motor when the brush roll is under a strain and not revolving normally. Allows the user to unclog the obstruction in the nozzle head then restart with the fail safe switch. No clutch involved. Haven't seen the $130 clutch on any USA vacuums yet except for dyson. And.... I thought, until Keith told me, they were gone after DC07 and DC14. If clutches are the wave of the future for vacuums in the USA, I'm glad I retired. Brush rolls and belts should be a user replacement for $40 repair for both with no special tools required. Carmine D. Hoover and Vax have the reset button in place. SEBO's double safe cut on the X and shut off instantly on the Felix means less wear. The Vax and Hoover actually do have clutches - electronically controlled via the reset button and if the belts fail on either model, the brand has to be called out for the machines to be sent to them.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Clumps of carpet fiber/pet hair left behind by deep cleaner.
Reply #30 Mar 2, 2011 6:47 am |
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Hoover and Vax have the reset button in place. SEBO's double safe cut on the X and shut off instantly on the Felix means less wear. The Vax and Hoover actually do have clutches - electronically controlled via the reset button and if the belts fail on either model, the brand has to be called out for the machines to be sent to them.
Hello Vacmanuk:
Are these belt/clutch set ups recent developments in the VAX/TTI models or a long standing feature? What are the costs for repairs for belts when sent back for replacement? Thanks for the info. Carmine D.
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vacmanuk
Location: Scotland UK
Joined: May 31, 2009
Points: 1162
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Re: Clumps of carpet fiber/pet hair left behind by deep cleaner.
Reply #31 Mar 2, 2011 11:33 am |
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Hello Vacmanuk: Are these belt/clutch set ups recent developments in the VAX/TTI models or a long standing feature? What are the costs for repairs for belts when sent back for replacement? Thanks for the info. Carmine D. Well, remembering that Hoover UK have nothing to do with TTi = the charges are different although Vax and Hoover both offer 5 year warranty service whenever any of their models are purchased. Therefore you only pay for extra costs outwith the guarantee after it has expired. Hoover's Windtunnel Air that I pointed out earlier months ago in the same design format as the Vax Mach Air series all have reset buttons. Outwith guarantee you could pay up to £75 which is three quarters of the price brand new just for the belt replacement and then labour charge on top, before having to pay for the postage. Most buyers I know of won't stand for the excess replacement charge and unless they're seriously strapped for cash would consider buying a new vacuum cleaner instead of getting it repaired - a bonus as you know in the UK our models are substantially cheaper due to economy except the American brands like Kirby or Oreck. Hoover and Vax also charge extra if you send the vacuum back with dirty filters - something I wasn't aware of when I had to send my Vax Mach Air back. The cheek of it!
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Clumps of carpet fiber/pet hair left behind by deep cleaner.
Reply #33 Mar 2, 2011 7:14 pm |
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Well, remembering that Hoover UK have nothing to do with TTi = the charges are different although Vax and Hoover both offer 5 year warranty service whenever any of their models are purchased. Therefore you only pay for extra costs outwith the guarantee after it has expired. Hoover's Windtunnel Air that I pointed out earlier months ago in the same design format as the Vax Mach Air series all have reset buttons. Outwith guarantee you could pay up to £75 which is three quarters of the price brand new just for the belt replacement and then labour charge on top, before having to pay for the postage. Most buyers I know of won't stand for the excess replacement charge and unless they're seriously strapped for cash would consider buying a new vacuum cleaner instead of getting it repaired - a bonus as you know in the UK our models are substantially cheaper due to economy except the American brands like Kirby or Oreck.
Hoover and Vax also charge extra if you send the vacuum back with dirty filters - something I wasn't aware of when I had to send my Vax Mach Air back. The cheek of it!
Hello Vacmanuk:
You've hit the nail on the head. Why build in a $ 140 repair bill [for clutch/belt] to protect a $75 motor? Doesn't make sense UNLESS you want to guarantee that owners replace rather than repair when something as little as a belt is needed. Carmine D.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Clumps of carpet fiber/pet hair left behind by deep cleaner.
Reply #34 Mar 2, 2011 7:16 pm |
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Maybe there is nothing wrong with the vacuum. The clumps could only mean that they should do what they are doing more often. The more and slower you vacuum, gives the machine time to pull up the really deep down gunk, along with loosing the pet hair and wayward carpet fibers. A carpet man once told me, 'You can never vacuum too much." "You should vacuum once a week for every person in the house, adding another time for each pet." This advice is, of course, given by someone that has two American Eskimo dogs and vacuums at least once, sometimes more per day.
Hello Just:
Excellent point. In the future, before cleaning the rugs, vacuum daily with a good working vacuum. Vacuuming each section with the 7 passes forward and backward method. Then, shampoo the carpets. Some may even find that the sahmpooing of carpets may not be needed. Just spot cleaning. Carmine D.
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vacmanuk
Location: Scotland UK
Joined: May 31, 2009
Points: 1162
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Re: Clumps of carpet fiber/pet hair left behind by deep cleaner.
Reply #35 Mar 2, 2011 7:41 pm |
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Hello Vacmanuk: You've hit the nail on the head. Why build in a $ 140 repair bill [for clutch/belt] to protect a $75 motor? Doesn't make sense UNLESS you want to guarantee that owners replace rather than repair when something as little as a belt is needed. Carmine D. Yes Carmine, but in the UK most buyers will repair their Dyson against Hoover or Vax, particularly if they paid a lot more money than the highest priced Hoover upright. There's still a lot of brand loyalty in the UK - which is why a lot more buyers tend to go for reliable brands rather than "best selling".
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Clumps of carpet fiber/pet hair left behind by deep cleaner.
Reply #36 Mar 2, 2011 9:38 pm |
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Yes Carmine, but in the UK most buyers will repair their Dyson against Hoover or Vax, particularly if they paid a lot more money than the highest priced Hoover upright. There's still a lot of brand loyalty in the UK - which is why a lot more buyers tend to go for reliable brands rather than "best selling".
I'm sure Vacmanuk that dyson is pleased by that in the UK. Not sure the same dyson brand loyalty exists here in the USA where vacuum store owners and operators are not wedded to Sir James and his vacuum brand. We have been told here once many years ago by a dyson employee, using dyson originated numbers as support, that the USA comprised 2/3 of the dyson market in new vacuum sales. That's big share. Not sure that percentage was and/or is accurate in the USA especially in recent years. Why? First, dyson has produced and sold alot of very mediocre vacuums at very high prices in the USA. So there's a dyson track record. Second, dyson has produced and sold some real lemons too, especially canns, a growing vacuum market in the USA in recent years. Third, with the latest increases in bagless competition and clones of dyson at considerable lower retail prices, USA consumers have more options. As in the the case of LG and even Shark, better bagless technologies [compression of dirt in the dirt bin with 1/3 fewer dirt bin dumps and/or completely washable cyclones] at the same prices and even less. Forcing retailers to discount dysons regularly at least 20 percent off MSRP. Something unheard of when dyson launched in the USA. 10 percent was the maximum off retail. Finally, the sustained depressed economy in the USA, and in Europe, seeing sales of new high priced big box store vacuums wane considerable over the last 3 plus years. With sales of lower priced bagged and bagless vacuums increasing. As these have proved worthy contenders, whatever little dyson loyalty may have once existed for the new brand, is/has rapidly disappeared.
Carmine D.
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vacmanuk
Location: Scotland UK
Joined: May 31, 2009
Points: 1162
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Re: Clumps of carpet fiber/pet hair left behind by deep cleaner.
Reply #37 Mar 3, 2011 10:40 am |
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I'm sure Vacmanuk that dyson is pleased by that in the UK. Not sure the same dyson brand loyalty exists here in the USA where vacuum store owners and operators are not wedded to Sir James and his vacuum brand. We have been told here once many years ago by a dyson employee, using dyson originated numbers as support, that the USA comprised 2/3 of the dyson market in new vacuum sales. That's big share. Not sure that percentage was and/or is accurate in the USA especially in recent years. Why? First, dyson has produced and sold alot of very mediocre vacuums at very high prices in the USA. So there's a dyson track record. Second, dyson has produced and sold some real lemons too, especially canns, a growing vacuum market in the USA in recent years. Third, with the latest increases in bagless competition and clones of dyson at considerable lower retail prices, USA consumers have more options. As in the the case of LG and even Shark, better bagless technologies [compression of dirt in the dirt bin with 1/3 fewer dirt bin dumps and/or completely washable cyclones] at the same prices and even less. Forcing retailers to discount dysons regularly at least 20 percent off MSRP. Something unheard of when dyson launched in the USA. 10 percent was the maximum off retail. Finally, the sustained depressed economy in the USA, and in Europe, seeing sales of new high priced big box store vacuums wane considerable over the last 3 plus years. With sales of lower priced bagged and bagless vacuums increasing. As these have proved worthy contenders, whatever little dyson loyalty may have once existed for the new brand, is/has rapidly disappeared. Carmine D. Its not a question of whether buyers are "wedded" to a brand - its what the model has done in terms of longevity, Carmine. If a Hoover model for example (and cue the woman who appeared in an English newspaper last year who had kept her old Hoover for about 40 odd years without as much as a drive belt replacement) outlasts the years its supposed to, buyers tend to hang onto them and get the repairs done. Not that I'm saying a Dyson that lasts for 7 years should be considered "exactly the same," as the plastic construction is worlds away from Hoover's metal made components and general design - HOWEVER, if a model like the 7 year old Dyson has lasted up to that point, it makes sense to heap a repair on it to make it last. No point in keep reiterating the same old same old about Dyson and its performance in the States - that isn't a reason alone to why a buyer should either consider getting rid of their Dyson or keeping it -its how long it has lasted and its general performance that owners think about when it comes to replacing. Or are you telling me that there's a comparative model in the U.S at $100 that a buyer can get for the same money, same spec as the Dyson DC07?
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Clumps of carpet fiber/pet hair left behind by deep cleaner.
Reply #38 Mar 3, 2011 1:28 pm |
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Its not a question of whether buyers are "wedded" to a brand - its what the model has done in terms of longevity, Carmine. If a Hoover model for example (and cue the woman who appeared in an English newspaper last year who had kept her old Hoover for about 40 odd years without as much as a drive belt replacement) outlasts the years its supposed to, buyers tend to hang onto them and get the repairs done. Not that I'm saying a Dyson that lasts for 7 years should be considered "exactly the same," as the plastic construction is worlds away from Hoover's metal made components and general design - HOWEVER, if a model like the 7 year old Dyson has lasted up to that point, it makes sense to heap a repair on it to make it last.
No point in keep reiterating the same old same old about Dyson and its performance in the States - that isn't a reason alone to why a buyer should either consider getting rid of their Dyson or keeping it -its how long it has lasted and its general performance that owners think about when it comes to replacing. Or are you telling me that there's a comparative model in the U.S at $100 that a buyer can get for the same money, same spec as the Dyson DC07?
Not exactly but very close. Dyson has a certain brand loyalty in the UK due to Sir James. No such here. There are certainly more vacuum options now both bagged and bagless as good if not better than dyson performance and longevity at dyson prices AND even less. LG, Electrolux, Shark just to mention a few. That was not the case when dyson rolled out in April 2002 in the USA. Dyson had a lock on the bagless market in the USA. Not so any more. American vacuum consumers are use to belt and brush replacements for their vacuums after 5 years at reasonable costs. When they get a bid from dyson for the same repair, or take into the local dyson authorized repair store and hear $100 or more for the fix, they are highly unlikely to spend the amount for the repair, especially now when they have bagged/bagless options.
Carmine D.
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