Vacuum Cleaners Discussions

Today I took my Bissell deep cleaner (the commercial grade "BigGreen" Rug Doctor killer) to my parents house to do some carpet cleaning as a favor. I get there, use their Dyson DC14 to vacuum everything first, then went about carpet cleaning. Throughout the process, I noticed clumps of cat hair and carpet fibers trailing behind the Bissell on the forward passes. This led me to believe that the huge brushbar on the Bissell big green was picking up stuff the Dyson was leaving behind. Since the Dyson is seven years old at this point, do you think that it is in dire need of a brush roll replacement, belt replacement, or both? In the case of having the belt replaced along with the brushroll, I'm assuming that my parents would have to take it to a repair center since they do not have the special tools for taking the clutch apart and slipping the belt in and out. How much would such a replacement job with parts and labor generally run for? Thanks, Keith

iMacDaddy wrote:
My step father has two Orecks.  Only he and my mother live in the home and they wear house slippers in the home.Last year he purchased a Rug Doctor. When he cleaned the carpet and dumped the water it looked like a pit for mud wrestlers.  Guess Carmine was correct.  Dang Orecks do not deep clean.

HARDSELL wrote:

Maybe they should buy a Rainbow? 

Carmine D.

CarmineD wrote:
Well I dont know about you guys but in the UK, Dyson's 5 year guarantee only affects a few models and I'm not sure the DC17 has that kind of warranty. Given that the vacuum is old, 7 years old infact, best to inspect it, taking time and patience rather than pay out.

vacmanuk wrote:

Hello Vacmanuk:

DC17 rolled out in the US in Feb 2007.  It's still on the US dyson web site with an MSRP of $449, just the All Floors model, and comes with a 5 year limited warranty.  No longer an Absolute Animal for $549 in the USA as before.  DC17 has been discontinued in the UK, I presume, because it no longer appears on the UK dyson web site.  I've heard rumors the same fate will befall DC17 in the USA, it will be scrubbed.

Carmine D.

CarmineD wrote:

The DC17 was never available in the UK, it was designed for the USA market only. Like the DC28 thats not available here in the UK. DC18

DC18 wrote:
That's not the issue here - sorry - but interesting to know and also to further know that the DC17 has a bigger roller barrel suitable for Americans, thus justifying its existence.. The original response infers to how much warranty the DC17 has in the U.S since it is already 7 years old. If its different in the U.S then the Dyson should considerably be able to be repaired by the owner without necessitating the use of an official Dyson call out which may cost the owner more.

vacmanuk wrote:

I know it's not the issue I was just letting CarmineD know that the DC17 was never available in the UK from what he said in his post. DC18

DC18 wrote:
Sorry DC18 - so, whats the Dyson warranty like in the U.S? Are the UK buyers better off?

vacmanuk wrote:

Hello DC18 & Vacmanuk:

Thanks for the message exchange and clarification on DC17 in UK. 

WRT dyson warranty in USA, all models sold from April 2002 through August 15, 2006 came with 2 year limited warranty, including the handhelds.  All dyson models sold in the USA after August 15, 2006 come with 5 year limited warranty except handhelds and DC35 Slim.  Latter have 2 year limited warranty.  Remanufactured dysons sold in the USA from dyson regardless of model have 6 month limited warranty.

Carmine D.

CarmineD wrote:
Thanks for that info, Carmine. So what happens if you get a seller or repairer who reconditions the vacuum, i.e. cleans it up, maybe fits a new motor and sells it at reduced prices? In the UK this comes under two types known as: manufacturer refurbishment and reconditioned - both types get a 6 month guarantee.