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bucks03


Joined: Feb 17, 2008
Points: 76

New Dyson DC24 issue
Original Message   Nov 29, 2009 12:02 pm
Hi,

Today I bought a Dyson DC24 as I haven't bothered to repair my DC04 as the DC04 burnt out after 7 years.

The DC24 got problems with the cleaning head not staying put when the machine is lifted.  This is clearly a manufacturing fault and its poor that Dyson quality control has missed this.  Even when I properly engage the machine in upright position and lifted the machine the head would stay for a few seconds and then fall .

I took the machine back to the shop and the retailer was refusing to give me a refund!!  I did not accept this and asked for the manager,  anyway, they gave me back my £243. I was not too happy.

After usuing the machine in my home,  I can say that I really like how light it is.  The only thing is that the power cord is very short, the cleaning hose is too short to do proper stair cleaning, but then one can put the machine on the stair case or hole it in the other hand to use the wand and hose.  The suction is pretty good for a small 650w machine, but the suction is not enough to spin the car Dyson turbine head I have,  I guess I would have to use the DC05 for car cleaning.

The DC24 cleaned my carpets well, just shame about the slight problem with the head.  I may considering buying one again next year.  For the meantime, I will use the DC05 which is adequate with turbobrush head.

Regards

Replies: 1 - 10 of 25NextNext page of topicsAllView as Outline
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: New Dyson DC24 issue
Reply #1   Nov 29, 2009 3:29 pm
Hello Bucks03:

You had a change of heart on the motor repair for your DC04.  A temporary change in scenery and living will do that at times and is a good reason for getting away for all of us. 

Sorry to hear about your new DC24.  I'm not sold yet on the dyson ball models starting with the DC15, then the quasi-ball model DC18, and now DC24/DC25.  Haven't talked to any one who owns and uses one who likes it.  Save one lone poster here who boasts of the DC15 he bought years ago on clearance.  He hasn't upgraded yet to any other dyson ball models which can be had cheaper than the price he paid for a DC15 on clearance.  So I have doubts.  One "everybody loves them" statement does not make it believeable.

Carmine D.

bucks03


Joined: Feb 17, 2008
Points: 76

Re: New Dyson DC24 issue
Reply #2   Dec 14, 2009 1:52 pm
I bought another Dyson DC24 off Amazon just over a week ago now, this one is fine and a lot cheaper so I will not be taking this back.  I decided to buy this machine now as Amazon have an offer on the UK web site.  It arrived 2 days later and I have used it quite a few times since delivery.  Great machine I have to say.  The only thing I wondered is about the turbo brush.  I know the Dyson Turbine head does not fit or work on the the DC24 as the Dyson turbine needs a stronger airflow.

I saw in a brochure that a Vax from 2006/07 has 130 air watts of suction which is only 10 air watts more so I think the Vax turbobrush wilol work.  Does anyone know how I can get one of these to fit on the DC24 as the tubes are slightly smaller on the 24.

This message was modified Dec 14, 2009 by bucks03
Lucky1


Joined: Jan 2, 2008
Points: 271

Re: New Dyson DC24 issue
Reply #3   Dec 14, 2009 9:03 pm
bucks03 wrote:
I bought another Dyson DC24 off Amazon just over a week ago now, this one is fine and a lot cheaper so I will not be taking this back.  I decided to buy this machine now as Amazon have an offer on the UK web site.  It arrived 2 days later and I have used it quite a few times since delivery.  Great machine I have to say.  The only thing I wondered is about the turbo brush.  I know the Dyson Turbine head does not fit or work on the the DC24 as the Dyson turbine needs a stronger airflow.

I saw in a brochure that a Vax from 2006/07 has 130 air watts of suction which is only 10 air watts more so I think the Vax turbobrush wilol work.  Does anyone know how I can get one of these to fit on the DC24 as the tubes are slightly smaller on the 24.



As a customer, Maybe the salesmen at Amazon would be willing help you.
DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: New Dyson DC24 issue
Reply #4   Dec 15, 2009 12:28 am
bucks03 wrote:
I bought another Dyson DC24 off Amazon just over a week ago now, this one is fine and a lot cheaper so I will not be taking this back.  I decided to buy this machine now as Amazon have an offer on the UK web site.  It arrived 2 days later and I have used it quite a few times since delivery.  Great machine I have to say.  The only thing I wondered is about the turbo brush.  I know the Dyson Turbine head does not fit or work on the the DC24 as the Dyson turbine needs a stronger airflow.

I saw in a brochure that a Vax from 2006/07 has 130 air watts of suction which is only 10 air watts more so I think the Vax turbobrush wilol work.  Does anyone know how I can get one of these to fit on the DC24 as the tubes are slightly smaller on the 24.


Lucky1 wrote:
As a customer, Maybe the salesmen at Amazon would be willing help you.

Bucks,

Don’t listen to unLucky.

I do not see why a car turbo brush will not work (except for the exception of getting an adaptor/making your own adaptor).  I believe the car turbo brush is not sold for the DC24 due to its *short hose length and for no other reason.  IMO, by this car turbo brush and make it fit and support your fellow Brit vice supporting the Chinese knock-off manufacturer.


Dyson Invents Big

*A short hose would frustrate users. 


http://cgi.ebay.com/NEW-DYSON-DC14-Hand-Turbo-Tool-Purple-Drive-DC07-14HTp_W0QQitemZ250547064137QQcmdZViewItemQQptZLH_DefaultDomain_0?hash=item3a55c4cd49
This message was modified Dec 15, 2009 by DysonInventsBig



CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: New Dyson DC24 issue
Reply #5   Dec 15, 2009 7:07 am
Hello BUCKS03:

Glad to hear you had a better purchase experience with your new dyson DC24.  I'm curious to hear your comments on the dirt bin.  Any thoughts you can share?

Carmine D.

DysonInventsBig


Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: New Dyson DC24 issue
Reply #6   Dec 15, 2009 7:30 am
CarmineD wrote:
Hello BUCKS03:

Glad to hear you had a better purchase experience with your new dyson DC24.  I'm curious to hear your comments on the dirt bin.  Any thoughts you can share?

Carmine D.


It's clear, it's small and it's the most user friendly to empty (in the industry).  Also, the bin is one component to the best looking separator unit on the planet.


CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: New Dyson DC24 issue
Reply #7   Dec 15, 2009 12:16 pm
DiB-ster wrote:
It's clear, it's small and it's the most user friendly to empty (in the industry).  Also, the bin is one component to the best looking separator unit on the planet.



My question is addressed to BUCK03 who actually bought and uses a dyson DC24.  Not to you, DiB-ster.  And your answer about looks falls woefully short at soon as the dirt bin gets dirty.  Perhaps I should buy 2.  One to use and one to put on display so guests can appreciate the best looking on the planet.

Carmine D.

bucks03


Joined: Feb 17, 2008
Points: 76

Re: New Dyson DC24 issue
Reply #8   Dec 15, 2009 1:28 pm
Hi Carmine

I would say that the clear bin is ok.  It is tiny in comparison to my old DC04 and the DC05.  The whole cyclone assembly and bin together are the whole size of the DC24.

I have to say that the bin is not giving me any problems what so ever, even though its small I have used the machine 6 times or so to vacuum the whiole 3 bedroom house and it is not near the full mark yet,  only now it is creeping up and maybe needs emtying week after next.  This will just be easy for me to push the little knob thing on the top in the kitchen bin and it will open up.  The bin size reminds me a lot of the DC31,  I have a DC16 handheld and it is so easy to empty this so the DC24 will be even better,  The DC04 was a hassle with the big cyclone that had to be pulled apart, the DC24 is easier.

My DC24 also hasn't got all the 'advertising' stickers all over it so it will make it easier to wash if it needs to be done.  I think its a great little product.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: New Dyson DC24 issue
Reply #9   Dec 15, 2009 1:39 pm
Thank you BUCKS03.  Any problems for you with the cord length and/or wrapping the cord?  In particular, bending over for the lower cord wrap?

Carmine D.

M00seUK


Joined: Aug 18, 2007
Points: 295

Re: New Dyson DC24 issue
Reply #10   Dec 15, 2009 1:49 pm
bucks03 wrote:
My DC24 also hasn't got all the 'advertising' stickers all over it so it will make it easier to wash if it needs to be done.  I think its a great little product.

Called 'silent salesman' - the DC04 had a record number of these. A really important tactic to someone like Dyson, who primarily sell in the big box retailers.
Also useful when the purchaser is showing the product to others.
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