Vacuum Cleaners Discussions

Today I bought a Dyson DC24 as I haven't bothered to repair my DC04 as the DC04 burnt out after 7 years.

The DC24 got problems with the cleaning head not staying put when the machine is lifted.  This is clearly a manufacturing fault and its poor that Dyson quality control has missed this.  Even when I properly engage the machine in upright position and lifted the machine the head would stay for a few seconds and then fall .

I took the machine back to the shop and the retailer was refusing to give me a refund!!  I did not accept this and asked for the manager,  anyway, they gave me back my £243. I was not too happy.

After usuing the machine in my home,  I can say that I really like how light it is.  The only thing is that the power cord is very short, the cleaning hose is too short to do proper stair cleaning, but then one can put the machine on the stair case or hole it in the other hand to use the wand and hose.  The suction is pretty good for a small 650w machine, but the suction is not enough to spin the car Dyson turbine head I have,  I guess I would have to use the DC05 for car cleaning.

The DC24 cleaned my carpets well, just shame about the slight problem with the head.  I may considering buying one again next year.  For the meantime, I will use the DC05 which is adequate with turbobrush head.

Regards

Hi Carmine,

Maybe you are better off purchasing this machine and seeing if it is up for the job for your home.  That was I orginally did and took the machine back.  I hear the USA are much better when it comes to takeing things back, here in the UK I have to say that most of the time when I take a product back, I have had issues a couple of times, like the last store, refusing to give me back my £243 saying that Dyson has some policy (Dyson doesn't)  They don't even print on their products like Vax do: Do not take back to the shop, call the Vax Helpline.  Dyson does not do this and I called Dyson and they said I was within my 14 day right to get my money back.  Anyway I did get my money back as I had to kick up a fuss (I really hate doing that)

I was able to purchase the DC24 a lot cheaper from Amazon UK.  Its always best to be able to try out a product in your own home, then you will know how it performs and if you like the way it works, sounds etc .

Returning purchases, unless defective, is not in my blood.  Tho you're right about dyson and returns.  Dyson does recommend to helpline callers to return to retailer for full refund/credit if not performing.

I suspect dyson's DC24 will work fine out of the box.  My issue is with the ball apparatus/inner workings over time.  What are the adverse effects of the vibrations, rocking and rolling over time from operating over the grooved ceramic tile flooring.  Intuitively, the ball function does not appear a viable option for floor cleaning especially ceramic tile.  A wheeled upright like ORECK, HOOVER TEMPO, etc. is much better suited.  Probably the same is true for rug use tho less so intuitively and practically than with floors.

Carmine D.