Vacuum Cleaners Discussions

DysonInventsBig wrote:

Hello DiB:

Technique trumps technology every time!

Carmine D.

DysonInventsBig wrote:

You just don't get it. the MARKETING is making the sales not your blind fetish for technology. I don't know your relationship with the company but it's pretty typical of the Dyson people I have dealt with. It's all about INITIAL SALES. You don't care/have respect for the Retailer, The Warrantee and worst of all the Customer. These are merely an inconvenience for your company. While I appreciate your blind loyalty I also wince at how selfish and simplistic it is.

Lucky1 wrote:
Lucky1,

I may be unaware, but I think you have yet to post your wares by brand, model/s, bag costs, cost to keep suction at 100%, and by price.  I think a more-level playing field makes for more fun, don't you?


DIB

Lucky1 wrote:

More accurately, not maybe, but you are unaware. 

I know the vacuum brands Lucky1 sells by his posts here.  It just takes reading and keeping up with Lucky1's posts, which you most likely haven't done. 

I don't ask the prices of these vacuum products because I know that as nationally recognized vacuum store brands these prices are pretty much standard for the industry within a specified hi-lo range.  I also know personally and professionally that vacuum consumers who buy from independent vacuum cleaner stores do not make their purchase decisions solely on price.  I'd say with 100 percent assurance that price is not the most important factor.  It is customer service: which is priceless.

Carmine D.

CarmineD wrote:

More accurately, not maybe, but you are unaware. 

I know the vacuum brands Lucky1 sells by his posts here.  It just takes reading and keeping up with Lucky1's posts, which you most likely haven't done. 

I don't ask the prices of these vacuum products because I know that as nationally recognized vacuum store brands these prices are pretty much standard for the industry within a specified hi-lo range.  I also know personally and professionally that vacuum consumers who buy from independent vacuum cleaner stores do not make their purchase decisions solely on price.  I'd say with 100 percent assurance that price is not the most important factor.  It is customer service: which is priceless.

Carmine D.

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I’m asking for 5-10 minutes of Lucky’s and Mole’s time.

Please...
1)  Brand names/models/prices of the 5 top sellers, w/ manufacturer suggested annual belt/belt service and bag replacement costs?
2)  Brand names/models of top 3 highest priced vacuums, w/ manufacturer suggested annual belt/belt service and bag replacement costs?
3)  What does it cost in annual bag replacements to maintain 100% suction strength?
4)  Where is the money going?...Why do these [basic-in-function] vacuums have such high price tags?  Is the money going towards advertising, towards R&D, towards testing, towards patent protection, towards launching/supporting new innovations?


DIB

DIB,

The expense, or lack thereof, in annual operating costs is of small consequence if the user finds their vacuum unpleasant and clumsy to use and maintain.  A bagless vacuum
for someone with allergies, who must empty the container him/her self is ludicrous.  There is no easy way to completely avoid contact with the dust, even with emptying in a closed
trash bag.  The container still needs to be washed and dried.  How much easier and faster to simply close the seal on a hepa bag and toss it, and quickly install a replacement!

The real test of Dyson's staying power in the marketplace is whether he can keep his market share. 8,000 cleaners/day in US alone in this economy ain't too shabby.  But the comparison
of operating costs is only valid if the customer who is contemplating the purchase deems it so.  The cost of bags/ filters against the cost of the machine is not the correct one. One does not calculate the cost of oil changes against he cost of the automobile, but as an investment to prevent premature replacement.  The cost of bags, etc, are more accurately compared to the cost of carpet replacement, as a clean carpet will last longer as we all know.  The cost of bags is insignificant to one who has breathing difficulties triggered by contact with the dust. So the comparison you asked for is of no import save to the purchaser of the vacuum cleaner. 

We are approaching the point where bagged vacuums will be an oddity to younger people, like phonograph records. I stopped in to see my vac shop friend today, and witnessed a customer refer to her bagless vacuum as a "canister" vacuum. She was totally unaware that vacuums other than uprights had ver been invented.  She was only aware of bagged vacuums at all, because her first one was given to her by a relative who had purchased, as she called it a "canister" vacuum. (Dirt Devil).   She concluded that after having a "canister" vacuum that she wanted to buy a vacuum that used bags, and she was willing to pay a premium price (she chose a Miele S7 at 599.00 on sale.) She was happy  to learn that bagged vacuums were still being made and after her experience with a bagless vacuum she wanted to buy something effective, quiet, easy to use, hepa filtration, and of long lasting quality, and that used bags. The cost of a 5 pkg of bags and a hepa filter/yr was of no concern to her given the increased health and convenience of the bagged system.

Regardless of what our beliefs and preferences are here on the forum, what matters is the customer getting what they want and need, at a price they are willing to pay. Period.

DysonInventsBig wrote:

As I posted above WRT your questions to Lucky1, the same applies to MOLE.  If you keep up with his posts here, you'd know the brands and you'd know, if you have a basic knowledge of the industry, the hi-lo price ranges of these models.

The point which obviously escapes you is that the products and their prices are not the primary business of the vacuum cleaner store owners and operators.  These change over time.  Especially over the many years that MOLE and Lucky 1 have been in the vacuum business.

The key characteristic which promotes their businesses, keeps their customers coming back year after year, and grows their businesses over time is not the products they sell and their prices.  It's customer service. 

To quote myself again:  Technique [customer service] trumps technology [products/prices] everytime.

Carmine D.

Lucky and mole go after Dyson and those who buy Dyson religiously and vigorously.  Turnabout is fair play, I’d like a chance to pull their commodity-crap vacuums apart, their punitive-prices apart and their hype apart.

You’re in the way Carmine.


DIB

DysonInventsBig wrote:

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I’m asking for 5-10 minutes of Lucky’s and Mole’s time.

Please...
1)  Brand names/models/prices of the 5 top sellers, w/ manufacturer suggested annual belt/belt service and bag replacement costs?
2)  Brand names/models of top 3 highest priced vacuums, w/ manufacturer suggested annual belt/belt service and bag replacement costs?
3)  What does it cost in annual bag replacements to maintain 100% suction strength?
4)  Where is the money going?...Why do these [basic-in-function] vacuums have such high price tags?  Is the money going towards advertising, towards R&D, towards testing, towards patent protection, towards launching/supporting new innovations?


DIB

DysonInventsBig wrote:

I am in the right way of thinking and unfortunately, you're not.  The answers to your questions, which you should know and not have to ask if you paid attention here, are irrelevant.  I've made the point several times to you.  Trebor too.  As well as Lucky1.  Yet, you still don't get it.  It's customer service [I forego adding the operative adjective] for Lucky1 and MOLE that makes their vacuum businesses successful.  Not the products and prices which are incidental.  

Carmine D.