Vacuum Cleaners Discussions

Hopefully this is available to non-subscribers:

http://blogs.consumerreports.org/home/2009/09/garry-ultra-light-vacuum-consumer-reports-review-best-vacuums-infomercial-dirt-devil-hoover-eureka-b.html

Inside Consumer Reports Test Labs: The Garry upright vacuum is a lightweight . . . in more ways than one

- good for bare floors and pet hair - not so great at carpet cleaning.

Pondering the garry vacuum warranty, it is quite a scam in addition to rip off.  Garry makes more money replacing defective garry vacuums than selling new ones and repairing in/out of warranty.   Doesn't give customers a warm and fuzzy feeling when dealing with new vacuum makers and their claims/technical jargon.   No surprise at all that these garry vacuums are not sold thru indy's.  Any bets on how long it will be in business?

Carmine D.

From the CR Web site that SEVERUS posted:  Here's how/why the garry posters write $80 for a garry vacuum replaced under warranty:

As with the bags, free isn't exactly no cost. You'll pay to ship the vacuum back to the manufacturer and $40 for shipment of the new model. All that on top of the $40 you spent on shipping in the first place.

In fact CR's figure of $80 understates the garry shipping costs.  Why?  As poster 10 says, he paid $11 to ship back the defective garry.  So the new/replaced garry cost him $91 not $80!  Suppose the 2nd garry fails, assuming another $11 to ship back and and $40 shipping for replacement.  Now, the shipping cost for the original purchase [with 2 replacements] is $142 [not counting the $200/$249 initial price paid and the bags every 4 months for $10 unless the buyer cancels them.  Very expensive proposition. 

Question:  What happens to the returned defective garry vacuums?  Refurbs?  Or dump junk?

Carmine D.

I'm sorry if I can't feel ANY sympathy for the burned consumers. Even if I wasn't a retailer I would still feel little for them. It doesn't take much to question the validity of a product that was advertised such as this was. The Consumers FIRST and foremost requirement was to buy by PRICE. They got what the wanted most... a cheap vacuum. They did not buy for quality, service or warranty. Shark products are the same. AS sophisticated as people THINK they are, they still can't figure out TV ADVERTISING. An Ad Agency is commissioned to sell a product, why would they EVER tell anything negative about a it, yet people are still surprised when they are duped? I would have a little more sympathy if they were misled by Consumers Reports because they try to be impartial. I do have to wonder, with all the amount of faulty picks, when they too will be of little reliability to the consumer.

Dyson, garry vacuum, fantom, halo, shark, and others reinforce the legitimacy and credibility of the indies like you and others who post here regularly.  When vacuum consumers get duped by the big box retailers, marketeers like Ken Garcia and the halo [recall a poster here who thought he was all that said FROM VIEWING THE HALO WEB PAGE ONLY that halo would sell a MILLION of them] and garry vacuums inevitably end up at their local vacuum indy for advice and help when things go wrong.  Never ever fails. 

Like I always say here, the vacuum indies are the backbone of the vacuum industry.  Always have been and will be.  The big box rip off stores come and go, the fancy schmancy marketed vacuums come and go.  The vacuum indies like you are here to stay.  In part to clean up the mess these fly-by-night crooks, thieves, scammers leave behind.  Threy give the vacuum industry a bad rep, not the indies.  BTW recall that former halo admirer typically bad mouths and trash talks the indies.  Offers no proof.  Gives no names.  Just the same panned meaningless empty words that bear no resemblance to the truth.  He gives the vacuum industry a bad name by trying to make a living off it. 

Carmine D.

The Garry vac was intended to be a play on the public desire to get something for nothing. (The lottery is the same deal.)

To my mind, Garry's idea all along was to present a cheap knock-off of a more expensive, more popular vacuum. And in this day and age of information where it takes all you can do to sell a fairy tale to a two-year-old, grown folks with a little spending change appear more than ready to buy into the one Garry's telling.

If you suddenly appear out of nowhere as Garry did and then hit me with me with spiels like, "Buy it and if anything goes wrong I'll send you a new one," or "I'll supply you with free bags for the life of the machine," I begin to wonder. I never got why it seemed no one else did.

Venson

Hello Venson et al:

You were skeptical and doubtful from the get go.  I went back and read the 50 or so posts on the original thread for this subject.  While I initially thought perhaps former disgruntled ORECK employees [if there is such a thing] were behind the start up of the garry, I hit a brick wall when I posed this theory to existing ORECK employees.  They were in the dark and surprised by the similarities but it ended there.  Obviously it is not the case. 

There is/was however ONE technical element with the garry that intriqued me, tho I was and still am skeptical.  The tools on board operation and performance.  This is the edge that garry has over the ORECK IF the tools give decent performance.  I wanted to check the tools out for useful and practical performance.  That was the issue that would make or break the appeal of this vacuum over the ORECK, IMHO.  CR was not impressed with tool use and I'm sure I won't be either.    Which bears out the suspicion I had with this vacuum.  Too small a motor for decent tool suction.

Carmine D.

I recall in the infomercial that garry beat out an ORECK on pick up of candy pieces on the rug/floor.  ORECK failed miserably according to the garry demo.  This intriqued me especially when HS raised it as an issue to support his persistent claims that ORECK fails on the clean up of these big pieces like M&M's and cheerios  I opined that the garry demo used an ORECK with a disconnected the belt [hence no brush roll action].  I verified this by using an ORECK with a belt/brush operation working properly and one without.  I duplicated the garry results in the ORECK w/o the belt connected and posted to HS and others here.

Carmine D.

My husband thought he was doing me a favor and ordered the Garry Vacuum.  It was not even three months old and the motor went in the machine.  After fighting with the customer service people for over a week, I will finally be receiving a new machine at no cost to me.  I had the machine for 91 days when I finally was able to speak with a supervisor.  My free replacement warranty ran out on the 90th day.  They wanted me to spend $50.00 for them to ship out another unit and then pay the additional shipping to send the broken machine back.  What a hunk of junk!  I should have opened it right away and sent it back during the first 30 days!  The customer service people are all located in India and when you ask them where they are located they lie and tell you California.   The only thing that helped me out was the fact that I told them I was contacting the BBB in California to file a complaint against the corporate office in California.  I am keeping my fingers crossed!

Hi ChrisH,

Wow -- quite a story. I wish you a good result.

Venson

Hello ChrisH and others who own a garry:

Would you mind checking and posting the country of origin for the garry vacuum, please.  It should be on the serial number sticker/plate of the vacuum.  Thank you in advance for your time and response.

Carmine D.