My husband thought he was doing me a favor and ordered the Garry Vacuum. It was not even three months old and the motor went in the machine. After fighting with the customer service people for over a week, I will finally be receiving a new machine at no cost to me. I had the machine for 91 days when I finally was able to speak with a supervisor. My free replacement warranty ran out on the 90th day. They wanted me to spend $50.00 for them to ship out another unit and then pay the additional shipping to send the broken machine back. What a hunk of junk! I should have opened it right away and sent it back during the first 30 days! The customer service people are all located in India and when you ask them where they are located they lie and tell you California. The only thing that helped me out was the fact that I told them I was contacting the BBB in California to file a complaint against the corporate office in California. I am keeping my fingers crossed!
