Vacuum Cleaners Discussions |
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Vacuum Museum
Reply #99 Sep 7, 2009 10:04 am |
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Hello HS: Thanks for proving my point, tho you don't realize it because it's for lawnmowers. Read on. What should an indy vacuum store do when a customer comes in with a warranty product bought at a big box store, that has a sock stuck in the hose, has no suction in the tool mode, and was told by the big box store that indy has to fix it free? Fix it free? Even better, the vacuum buyer who bought a defective DC25 ball dyson, that failed after the free return period, and is told by the big box store that the local indy will fix it free under dyson warranty and the indy is not even an authorized dyson dealer? Retailers' staffs are ill-informed, ill advised and don't know what they are talking about. They misinform their customers with false precepts and the indy's have to educate them after the big box retailers made the sales. Often times having to argue with the big box customers with warranty matters because they got bad information. Carmine D.
I can't decide whidh is worse, your ego or your stupidity. I proved Dusty's point, not yours.
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DysonInventsBig
Location: USA
Joined: Jul 31, 2007
Points: 1454
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Re: Vacuum Museum
Reply #101 Sep 7, 2009 1:43 pm |
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Not hard for me to figure out for you HS! I have your sign waiting. The two points [Dusty and mine] are mutually inclusive, not exclusive. The indy's are the back bone of the industry, not the big box retailers that you frequent and buy from. Carmine D. Carmine, How big is this backbone? How many independents are in the U.S.? DIB
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Vacuum Museum
Reply #102 Sep 7, 2009 1:49 pm |
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Not hard for me to figure out for you HS! I have your sign waiting. The two points [Dusty and mine] are mutually inclusive, not exclusive. The indy's are the back bone of the industry, not the big box retailers that you frequent and buy from. Carmine D. You should buy from the indies if you are going to preach the sermon.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Vacuum Museum
Reply #107 Sep 7, 2009 4:34 pm |
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They also get a lot of bad info from public forums. I haven't seen the face of any of the pros on here. I have heard their prejudices. The pendulum does swing both ways doesn't it.
HS here's something even you can understand. There is nothing to keep sales clerks at a big box retailers from telling customers a host of false claims and misinformation. They are not trained. They don't know the vacuum business. They don't have access to expert vacuum advice and knowledge. The latter dwells in the indies. If you want it, that's where you have to get it.
Public forums where vacuum professionals read and post have the best and most current information in the industry. The ready access of all industry pros to the information posted forces the best and most current to be provided. Not like the loose cannons at big box retailers who say anything and everything to sell product for commissions and the buyers like you eat it up. Carmine D.
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