Vacuum Cleaners Discussions

Carmine has 2 sets of conduct [vacuum manufacturer] codes and methodologies...  1 set for Dyson (rooted in jealousy) and 1 set for most all others.  Frustrated tinkers tend to have this bent.  His biggest claim-to-fame (innovation) was suggesting to Hoover where to locate the toggle switch for the Constellation.  His second biggest claim-to-fame (a proverbial light bulb moment) was predicting the DC11’s demise when he pushed his thumb into the turbo nozzle bar and stopped its rotation.


DIB

Hello Dusty:

You argue and rightly so on the spirit of the law.  But don't forget there is also a letter of the law.  The first lends itself to abuse by crooks and malcontents, of which you are not.  The second prevents the latter from thriving.  I look for a balance to both.  Big box retailers are crooks.  They sell product [with the help of greedy manufacturers], make the big bucks on the sales and then let the indy's do the dirty work to clean up their mistakes.

Carmine D.

G'day Carmine,

I'm quite content cleaning up after the box stores, it's another customer that I'll have for life if I treat them right.

Dusty

I recently visited an independent lawnmower shop.  It was a slow day and the owner spent a bit of time shooting the breeze with me.

He sells the same brand as Home Depot.  He sells the more expensive line and HD carries what is considered the low end.  I have used both and prefer the low end series as it performed better on my lawn.  The owner said that he likes to see the HD mowers come in for warranty work (or non warranty).  The manufacturer pays him $75 per hour labor and parts.  If out of warranty the customer will sometimes (not all) trade rather than pay the cost of repairs.  He then sells the used on at a profit because he got it cheeeeap.

He had a big smile as he told all this to me.  Like you, he is content with the big box business.

Hello HS:

Thanks for proving my point, tho you don't realize it because it's for lawnmowers.  Read on.

What should an indy vacuum store do when a customer comes in with a warranty product bought at a big box store, that has a sock stuck in the hose, has no suction in the tool mode, and was told by the big box store that indy has to fix it free?  Fix it free? 

Even better, the vacuum buyer who bought a defective DC25 ball dyson, that failed after the free return period, and is told by the big box store that the local indy will fix it free under dyson warranty and the indy is not even an authorized dyson dealer? 

Retailers' staffs are ill-informed, ill advised and don't know what they are talking about.  They misinform their customers with false precepts and the indy's have to educate them after the big box retailers made the sales.  Often times having to argue with the big box customers with warranty matters because they got bad information.

Carmine D.

Not hard for me to figure out for you HS!  I have your sign waiting. 

The two points [Dusty and mine] are mutually inclusive, not exclusive.  The indy's are the back bone of the industry, not the big box retailers that you frequent and buy from.

Carmine D. 

Not hard for me to figure out for you HS!  I have your sign waiting. 

The two points [Dusty and mine] are mutually inclusive, not exclusive.  The indy's are the back bone of the industry, not the big box retailers that you frequent and buy from.

Carmine D.