Vacuum Cleaners Discussions

Thought the Dyson discussion board would be interested in reading a small article about the Tacony Museum. Also Carmine's old friend.....

http://www.stltoday.com/blogzone/hit-the-road-jack/hit-the-road-jack/2009/08/new-museum-opens-at-st-james-on-historic-route-66/

Thanks Dusty.  I'm not sure other dealers would be lenient with non-specific purchase receipts from another source it does not know and/or recognize.  Especially with the huge quantity of dyson refurbs.  6 months limited warranty on a refurb is one thing.  5 years quite another.  Dyson/product maker has to be willing to authorize the warranty work/parts before authorized dealers down the chain of transactions accept responsibilty to outlay the money and time.   The latter would be the safest and appropriate business path for the dealers out of the original sales loop.

WRT registering warranties on-line:  It's a legal issue.  Who is authorized to override/tamper with the original owner's input? 

Carmine D.

CarmineD wrote:
If someone isn't willing to do the work for which they get paid and parts replaced due to how a receipt may look they probably shouldn't be a warranty depot in the first place. To save the hassle maybe it would be better if we all just bought from box stores and got proper receipts that everyone can recognize and forget the independents all together...to me this is what you seem to be saying.

Dusty

Carmine has 2 sets of conduct [vacuum manufacturer] codes and methodologies...  1 set for Dyson (rooted in jealousy) and 1 set for most all others.  Frustrated tinkers tend to have this bent.  His biggest claim-to-fame (innovation) was suggesting to Hoover where to locate the toggle switch for the Constellation.  His second biggest claim-to-fame (a proverbial light bulb moment) was predicting the DC11’s demise when he pushed his thumb into the turbo nozzle bar and stopped its rotation.


DIB

dusty wrote:

Hello Dusty:

You argue and rightly so on the spirit of the law.  But don't forget there is also a letter of the law.  The first lends itself to abuse by crooks and malcontents, of which you are not.  The second prevents the latter from thriving.  I look for a balance to both.  Big box retailers are crooks.  They sell product [with the help of greedy manufacturers], make the big bucks on the sales and then let the indy's do the dirty work to clean up their mistakes.

Carmine D.

DysonInventsBig wrote:

Like I said about you DIB, as long as your head is up James' butt the view will never change.

Carmine D.

CarmineD wrote:
G'day Carmine,

I'm quite content cleaning up after the box stores, it's another customer that I'll have for life if I treat them right.

Dusty

As long as he/she is not a crook! 

Carmine D.

dusty wrote:

I recently visited an independent lawnmower shop.  It was a slow day and the owner spent a bit of time shooting the breeze with me.

He sells the same brand as Home Depot.  He sells the more expensive line and HD carries what is considered the low end.  I have used both and prefer the low end series as it performed better on my lawn.  The owner said that he likes to see the HD mowers come in for warranty work (or non warranty).  The manufacturer pays him $75 per hour labor and parts.  If out of warranty the customer will sometimes (not all) trade rather than pay the cost of repairs.  He then sells the used on at a profit because he got it cheeeeap.

He had a big smile as he told all this to me.  Like you, he is content with the big box business.

HARDSELL wrote:

Hello HS:

Thanks for proving my point, tho you don't realize it because it's for lawnmowers.  Read on.

What should an indy vacuum store do when a customer comes in with a warranty product bought at a big box store, that has a sock stuck in the hose, has no suction in the tool mode, and was told by the big box store that indy has to fix it free?  Fix it free? 

Even better, the vacuum buyer who bought a defective DC25 ball dyson, that failed after the free return period, and is told by the big box store that the local indy will fix it free under dyson warranty and the indy is not even an authorized dyson dealer? 

Retailers' staffs are ill-informed, ill advised and don't know what they are talking about.  They misinform their customers with false precepts and the indy's have to educate them after the big box retailers made the sales.  Often times having to argue with the big box customers with warranty matters because they got bad information.

Carmine D.

I have a big smile on my face too HS when I retell these stories too.  I'm laughing in the inside at the knuckleheads that manufacturers select to sell their products.  And the things these knuckleheads tell their customers and the buyers actually believe.  Cracks me up.

Carmine D.