Vacuum Cleaners Discussions |
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dusty
Joined: Feb 8, 2008
Points: 264
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Re: Vacuum Museum
Reply #88 Sep 6, 2009 12:29 am |
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Dusty: Thanks for responding. Just because you might, others don't have to. I'm not even sure dyson would honor a full warranty. Why? Simple. The sales receipt on the resale CAN'T say new. It can say demo, display, used, refurb, reconditioned, rebuilt etc. Sure, a small repair, maybe the second and/or third string dealer would honor. Maybe!! But a major component failure with expensive parts involved and time and labor to fix. I would want to see the magic words on the receipt: NEW. Or customer is SOL. Most customers now-a-days register on-line now rather than card mail-ins. Huge hassle to rescind a customer's on-line registration once the warranty is registered. Ever try? Let's suppose it's done by card. Then the product is returned. Suppose too the card at Corporate is pulled by dyson thru a rep's tele call [which I have to tell you I have serious doubts about. But let's give all involved the benefit of the doubt. How would the second buyer register the second warranty in his/her name? Does he/she even know to do it? Keep in mind dyson warranties IT'S OWN REFURBS for 6 months and that's at substantial resale prices for the refurbed products. You think all the dealers out, as a second string, third string, will honor the original 2/5 year dyson warranty at there expense? Not unless dyson makes good would be my advice. If a customer brings me a receipt with a matching product that's all I'm concerned about. I've seen independent dealer receipts written out on standard receipt pads that you can get from any stationary store that have nothing on them but the brand of the vacuum, date and total paid. I have no idea if it was used, new, refurbed or a demo. Personally, I don't care. If a customer has a receipt and a matching product I'll put in a claim and at that point it's up to the manufacturer to approve or deny it. In the 25 years I've been in the business I've never had a rejected claim. We get paid labor for most of our warranty work, parts are replaced free of charge. I'm happy to do the work and at the same time develop a new customer for down the road. I would suspect that most dealers would do the same. I hesitated to mention the Dyson example as I really didn't want yet another thread to turn into an anti Dyson rant but it was the only example I could use. For your information, the aforementioned Dyson return was indeed re-registered without any problems at all. As far as customers registering online goes, how hard can it be to pull up a name and delete an account? Dusty
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dusty
Joined: Feb 8, 2008
Points: 264
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Re: Vacuum Museum
Reply #90 Sep 6, 2009 11:38 am |
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I'm not sure other dealers would be lenient with non-specific purchase receipts from another source it does not know and/or recognize.
If someone isn't willing to do the work for which they get paid and parts replaced due to how a receipt may look they probably shouldn't be a warranty depot in the first place. To save the hassle maybe it would be better if we all just bought from box stores and got proper receipts that everyone can recognize and forget the independents all together...to me this is what you seem to be saying. Dusty
This message was modified Sep 6, 2009 by dusty
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DysonInventsBig
Location: USA
Joined: Jul 31, 2007
Points: 1454
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Re: Vacuum Museum
Reply #91 Sep 6, 2009 12:45 pm |
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Carmine has 2 sets of conduct [vacuum manufacturer] codes and methodologies... 1 set for Dyson (rooted in jealousy) and 1 set for most all others. Frustrated tinkers tend to have this bent. His biggest claim-to-fame (innovation) was suggesting to Hoover where to locate the toggle switch for the Constellation. His second biggest claim-to-fame (a proverbial light bulb moment) was predicting the DC11’s demise when he pushed his thumb into the turbo nozzle bar and stopped its rotation. DIB
This message was modified Sep 6, 2009 by DysonInventsBig
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Vacuum Museum
Reply #92 Sep 6, 2009 3:05 pm |
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If someone isn't willing to do the work for which they get paid and parts replaced due to how a receipt may look they probably shouldn't be a warranty depot in the first place. To save the hassle maybe it would be better if we all just bought from box stores and got proper receipts that everyone can recognize and forget the independents all together...to me this is what you seem to be saying.
Dusty Hello Dusty: You argue and rightly so on the spirit of the law. But don't forget there is also a letter of the law. The first lends itself to abuse by crooks and malcontents, of which you are not. The second prevents the latter from thriving. I look for a balance to both. Big box retailers are crooks. They sell product [with the help of greedy manufacturers], make the big bucks on the sales and then let the indy's do the dirty work to clean up their mistakes. Carmine D.
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dusty
Joined: Feb 8, 2008
Points: 264
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Re: Vacuum Museum
Reply #94 Sep 6, 2009 3:11 pm |
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Hello Dusty: You argue and rightly so on the spirit of the law. But don't forget there is also a letter of the law. The first lends itself to abuse by crooks and malcontents, of which you are not. The second prevents the latter from thriving. I look for a balance to both. Big box retailers are crooks. They sell product [with the help of greedy manufacturers], make the big bucks on the sales and then let the indy's do the dirty work to clean up their mistakes. Carmine D. G'day Carmine, I'm quite content cleaning up after the box stores, it's another customer that I'll have for life if I treat them right. Dusty
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Vacuum Museum
Reply #96 Sep 7, 2009 8:34 am |
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G'day Carmine,
I'm quite content cleaning up after the box stores, it's another customer that I'll have for life if I treat them right.
Dusty
I recently visited an independent lawnmower shop. It was a slow day and the owner spent a bit of time shooting the breeze with me.
He sells the same brand as Home Depot. He sells the more expensive line and HD carries what is considered the low end. I have used both and prefer the low end series as it performed better on my lawn. The owner said that he likes to see the HD mowers come in for warranty work (or non warranty). The manufacturer pays him $75 per hour labor and parts. If out of warranty the customer will sometimes (not all) trade rather than pay the cost of repairs. He then sells the used on at a profit because he got it cheeeeap. He had a big smile as he told all this to me. Like you, he is content with the big box business.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Vacuum Museum
Reply #97 Sep 7, 2009 9:09 am |
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I recently visited an independent lawnmower shop. It was a slow day and the owner spent a bit of time shooting the breeze with me. He sells the same brand as Home Depot. He sells the more expensive line and HD carries what is considered the low end. I have used both and prefer the low end series as it performed better on my lawn. The owner said that he likes to see the HD mowers come in for warranty work (or non warranty). The manufacturer pays him $75 per hour labor and parts. If out of warranty the customer will sometimes (not all) trade rather than pay the cost of repairs. He then sells the used on at a profit because he got it cheeeeap. He had a big smile as he told all this to me. Like you, he is content with the big box business.
Hello HS:
Thanks for proving my point, tho you don't realize it because it's for lawnmowers. Read on. What should an indy vacuum store do when a customer comes in with a warranty product bought at a big box store, that has a sock stuck in the hose, has no suction in the tool mode, and was told by the big box store that indy has to fix it free? Fix it free? Even better, the vacuum buyer who bought a defective DC25 ball dyson, that failed after the free return period, and is told by the big box store that the local indy will fix it free under dyson warranty and the indy is not even an authorized dyson dealer? Retailers' staffs are ill-informed, ill advised and don't know what they are talking about. They misinform their customers with false precepts and the indy's have to educate them after the big box retailers made the sales. Often times having to argue with the big box customers with warranty matters because they got bad information. Carmine D.
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