Vacuum Cleaners Discussions

Thought the Dyson discussion board would be interested in reading a small article about the Tacony Museum. Also Carmine's old friend.....

http://www.stltoday.com/blogzone/hit-the-road-jack/hit-the-road-jack/2009/08/new-museum-opens-at-st-james-on-historic-route-66/

CarmineD wrote:
Hi Carmine,

Nope, never sold them and to be honest I'm not actually sure they were ever released in Canada.  The closest we'd have at the moment is the DC20 which doesn't have a turbo.  It doesn't sell as well as the rest of the line....perhaps 1 or 2 a month which is in line with our non powerhead Sebo or the Riccar Starbright.  Not a big market for air only vacuums. 

Dusty

dusty wrote:

Thanks for the answer on the DC11 Dusty.

Back to your post for a sec:  As long as you are an authorized dealer for the make, and the customer returns the display/demo to you, you are standing behind the factory warranty when you give it for the maker.  You get the genuine parts at a rack off and give free labor/service under warranty for the maker.  So you are the factory warranty.

BUT...........suppose the used vacuum buyer moves away.  Will the maker/next authorized dealer honor the factory warranty you gave?  Especially if the original buyer [who returned the product to you], mailed the warranty card with their name and date of purchase.  Then, returned the vacuum to you?

Carmine D.

CarmineD wrote:
As long as a customer has a receipt as to date of purchase any warranty center should handle the work.  As far as a customer that has mailed in the registration goes, and we've only done this once and it was thru Dyson,  we talked with our rep and they had the registration pulled. Usually we ask that the customer not fill in any cards until they are sure they are keeping the product.  It's never been an issue for us.

Dusty

dusty wrote:

Dusty:

Thanks for responding. 

Just because you might, others don't have to.  I'm not even sure dyson would honor a full warranty.  Why?  Simple.  The sales receipt on the resale CAN'T say new.  It can say demo, display, used, refurb, reconditioned, rebuilt etc.   Sure, a small repair, maybe the second and/or third string dealer would honor.  Maybe!!  But a major component failure with expensive parts involved and time and labor to fix.  I would want to see the magic words on the receipt:  NEW.  Or customer is SOL. 

Most customers now-a-days register on-line now rather than card mail-ins.  Huge hassle to rescind a customer's on-line registration once the warranty is registered.  Ever try?  Let's suppose it's done by card.  Then the product is returned.  Suppose too the card at Corporate is pulled by dyson thru a rep's tele call [which I have to tell you I have serious doubts about.    But let's give all involved the benefit of the doubt.  How would the second buyer register the second warranty in his/her name?  Does he/she even know to do it? 

Keep in mind dyson warranties IT'S OWN REFURBS for 6 months and that's at substantial resale prices for the refurbed products.  You think all the dealers out, as a second string, third string, will honor the original 2/5 year dyson warranty at there expense?  Not unless dyson makes good would be my advice. 

Who honors the warranties on refurbs at Big Lots, Harbor freight and other such places.  Haven't seen Dysons there.

HARDSELL wrote:

Must be a location thing i guess HS.....lady that worked there said they (hand vac-upright) came in about a month ago....im not sure how the warr wks , but its 30 days  with reciept for full refund...cant give an anwer beyond that ....i never thought to ask.

turtle

HARDSELL wrote:

By virtue of the fact that they are called refurbs, the maker MUST warranty unless it is sold as is.  In dyson's case it's the same warranty as the refurbs sold on the official dyson Web Site: 6 months.  BUT........................can you figure out the rest?

Carmine D.

CarmineD wrote:
If a customer brings me a receipt with a matching product that's all I'm concerned about.  I've seen independent dealer receipts written out on standard receipt pads that you can get from any stationary store that have nothing on them but the brand of the vacuum, date and total paid.  I have no idea if it was used, new, refurbed or a demo.  Personally, I don't care.  If a customer has a receipt and a matching product I'll put in a claim and at that point it's up to the manufacturer to approve or deny it.  In the 25 years I've been in the business I've never had a rejected claim.  We get paid labor for most of our warranty work, parts are replaced free of charge. I'm happy to do the work and at the same time develop a new customer for down the road.  I would suspect that most dealers would do the same.

I hesitated to mention the Dyson example as I really didn't want yet another thread to turn into an anti Dyson rant but it was the only example I could use.  For your information, the aforementioned Dyson return was indeed re-registered without any problems at all.  As far as customers registering online goes, how hard can it be to pull up a name and delete an account?

Dusty

Thanks Dusty.  I'm not sure other dealers would be lenient with non-specific purchase receipts from another source it does not know and/or recognize.  Especially with the huge quantity of dyson refurbs.  6 months limited warranty on a refurb is one thing.  5 years quite another.  Dyson/product maker has to be willing to authorize the warranty work/parts before authorized dealers down the chain of transactions accept responsibilty to outlay the money and time.   The latter would be the safest and appropriate business path for the dealers out of the original sales loop.

WRT registering warranties on-line:  It's a legal issue.  Who is authorized to override/tamper with the original owner's input? 

Carmine D.

CarmineD wrote:
If someone isn't willing to do the work for which they get paid and parts replaced due to how a receipt may look they probably shouldn't be a warranty depot in the first place. To save the hassle maybe it would be better if we all just bought from box stores and got proper receipts that everyone can recognize and forget the independents all together...to me this is what you seem to be saying.

Dusty