Vacuum Cleaners Discussions

http://www.thesun.co.uk/sol/homepage/news/2603158/Americans-call-for-boycott-over-Lockerbie-bomber-Megrahi.html

Personally, I don't believe in punishing an entire nation for the stupidity of their government officials.  We've certainly had our share of stupid politicians in the US. 

*** Note that I am not implying that Dyson should be boycotted.  I am only saying that a call to boycott British goods could have an effect on Dyson sales in the US.     **

HS:

That's the smartest thing you've posted here in along time.  And probably the best review of dyson you have ever posted too!  There's hope for you yet.

Carmine D.

Carmine D.

 I was wondering who would bring the dumb blonds into the conversation, now I know. Dyson advertises -never loses suction and never clogs.  Today a customer came in for those reasons. The filter was stopped up, lost suction, the channels were clogged, and it cost the customer $20 -mainly for the time to find all the problems and show them what they were not doing. They traded the Dyson in . One because I outperformed it in suction and cleaning, two because they needed to go to someone that could take care of them and their cleaner, three and most important my reputation of taking care of my customers. Something they said they couldn't find with Dyson.

                                                                                                                       Procare

No dumb blonds mentioned on this thread. Nor did I mention Dyson here. Looks like we now have a polock among us.

I am sure there are lots of good stories about ignorant or lazy users.  How about the ones who bring in non working vacs with broken belts, over filled bags (if the vacuum will over fill it), foreign objects in the air paths, broken fans, and finally water.  Should all those non Dyson makers post warnings of those things happening if you use the vacuum stupidly or is it user responsibility to READ THE MANUAL?

Hello Procare:

Thanks for the advice on troubleshooting the dyson.  You probably know, or know of, Tom Gasko.  Before dyson launched in the US, there were discussions of the best venue for its sales.  He was already familiar with the product and opined that the best sales venue would be the indies because dysons' require training and familiarization by the users.  INdies could do this with customers with demoes and answering their questions.  After dyson ignored his advice, he then suggested a DVD instructional disk for users.  Dyson didn't do that one either.  I suspect alot of dysons' refurbs are customers who buy from big box stores and just don't know the product and how best to use it so they return.  Read the d-manual like HS says?  Takes an egineering degree and most users won't.  LAst I counted it was 25 pages.  I would say to James that it's not just enough to make a product work properly, but you have to ensure that customers use it properly.

Carmine D.

Even your friends with an engineering degree can't figure it out.

No degree or manual would be of value for owners of those bagless Hoovers with the screen filter.  I wonder why you never criticized your previous favorite brand.

I suspect its more than my friends who can't.  Dyson owns the record on refurbs currently.  With HOOVER a distant second.  And ORECK not even close to either with the least of all.  Based on the sales price and volume, the huge number ang constantly increasing refurbs for dyson are much more detrimental to its sales revenues than HOOVER and ORECK are to theirs.  Don't need a degree to figure that one.  My 5 year old grand daughter can.  You can too.

Carmine D.