Vacuum Cleaners Discussions

Thought the Dyson discussion board would be interested in reading a small article about the Tacony Museum. Also Carmine's old friend.....

http://www.stltoday.com/blogzone/hit-the-road-jack/hit-the-road-jack/2009/08/new-museum-opens-at-st-james-on-historic-route-66/

Severus wrote:
Hello Severus,

You're right when you say box stores (not all mind you) have the luxury of sending product back to the manufacturers. It's one reason why many times when you buy from a box store you see a bright piece of paper in the box that states if you have a problem with the product DO NOT return to store but call the manufacturers hotline instead.  The suppliers don't want product back so they'll either troubleshoot over the phone or have you take it to a warranty center if possible.  We rarely go more than a week without getting customers from Wal-Mart or Best Buy asking for help either putting machines together or asking how exactly everything works.

As far as product we sell goes all circumstances are a little different.  If a product is defective out of the box it goes straight back to our supplier and we receive a new piece.  If the customer returns product after a week or two and it's still in new condition we put it on the floor as a demo at a discounted price with full factory warranty.  I have never had a problem with any distributor we deal with not honoring the warranty in such a situation.  If the machine has been banged around and looks like someone needed a garbage truck rather than a vacuum we take the cost of a service off the refund price, service the vac and sell the machine discounted with factory warranty.  Having said all this, our return policy is 30 days and in general most machines aren't used more than a half dozen times at best. I can also count on two hands the amount of returns we take in a year as if we do our job properly and listen to what the customer is wanting there should be no reason for anyone to bring anything back. I should also mention all of our refund policies are mentioned up front and printed on our receipts to avoid any problems should a return be needed.  Keeping customers informed and in the know is the most important thing we can do.

Dusty

CarmineD wrote:
Hey Carmine,

Remember CatLady and the vacuum professional that would not do her right?

I named one.


DIB

DysonInventsBig wrote:

Not quite, DIB.  She got a brand new MIELE!  Try again.  3 strikes you're out.

Carmine D.

Hello Dusty:

Did you carry and sell DC11 canisters?  If so, what were the results?

Carmine D.

DysonInventsBig wrote:
CarmineD wrote:
Accuracy has never been your forte.  Yes, she finally got a new vacuum but only after she was not done right.  Other dealers here complained of this dealers behavior.  I cannot remember....  were you for or against the hose replacement hatchet job done by the [upstanding] dealer?


DIB

DysonInventsBig wrote:

DIB:

If accuracy has never been my forte per you, then being blind to the truth is yours.  I was probably the first poster here who messaged Catlady offline with advice on how to proceed.  My advice to her from the start was that she was owed a new product replacement.  But proceed with patience and persistence.  My largest concern with Catlady was never the product replacement by MIELE/dealer.  It was her choice of the the MIELE because of her needs and the expense of bags. 

Carmine D. 

Still 2 strikes left.  Whatcha got DIB.

Carmine D.

CarmineD wrote:
Hi Carmine,

Nope, never sold them and to be honest I'm not actually sure they were ever released in Canada.  The closest we'd have at the moment is the DC20 which doesn't have a turbo.  It doesn't sell as well as the rest of the line....perhaps 1 or 2 a month which is in line with our non powerhead Sebo or the Riccar Starbright.  Not a big market for air only vacuums. 

Dusty

dusty wrote:

Thanks for the answer on the DC11 Dusty.

Back to your post for a sec:  As long as you are an authorized dealer for the make, and the customer returns the display/demo to you, you are standing behind the factory warranty when you give it for the maker.  You get the genuine parts at a rack off and give free labor/service under warranty for the maker.  So you are the factory warranty.

BUT...........suppose the used vacuum buyer moves away.  Will the maker/next authorized dealer honor the factory warranty you gave?  Especially if the original buyer [who returned the product to you], mailed the warranty card with their name and date of purchase.  Then, returned the vacuum to you?

Carmine D.

CarmineD wrote:
As long as a customer has a receipt as to date of purchase any warranty center should handle the work.  As far as a customer that has mailed in the registration goes, and we've only done this once and it was thru Dyson,  we talked with our rep and they had the registration pulled. Usually we ask that the customer not fill in any cards until they are sure they are keeping the product.  It's never been an issue for us.

Dusty