Vacuum Cleaners Discussions

http://gizmodo.com/345918/dyson-dc24-vac-sir-james-brings-his-ball-back

Two models, one small, one large :-

DC24
http://www.dyson.co.uk/store/product.asp?product=DC24-ALLFLOORS

DC25
http://www.dyson.co.uk/store/product.asp?product=DC25-ALLFLOORS

HARDSELL wrote:
Hey H.S. long time no see, I repaired the dc18 on my own time,just  had to find out why the machine only worked in the hose /attachment mode.Almost gave up after 2 hours but me being me l really hate getting beat by problems that are related to my business you know the deal[like the factory trained lexus tech that cant figure out whats going on with a certain electrical or mechanical gremlin,and besides no one else would even take the dyson in to even look at it,I gained more product knowledge and probaly made in the long run more good customers and money than charging the shop rate and gave her the bums rush out the door,
Another thing not to do to a customer is repremand them for not buying the product you sell,It makes them feel stupid and ashamed,they already know that they bought a CLAM, why rub their nose in it?

regards

MOLE

HARDSELL wrote:

HARDSELL, you're still living in the past and the once glory days of dyson in the USA.  They're gone.  Finito.  You're still, like many of your dyson admirers here who cringe at the truth telling of dyson's deceit, brainwashed from the dyson bagless bin sales propaganda.  

In 2007, Whirlpool was the proud owner of HOOVER and the switch recall was long over and resolved.  I blame MAYTAG's incompetent  management for the delay in notifying the Consumer Product Safety Commission in 2005.  The latter is the reason, at least in part, that the CPSC monetary fine [$750,000], since no damage was done from the defective switches except to the vacuum, was excessive.  Highest if I recall ever assessed by the CPSC on an aplpliance maker.  The CPSC made an example of MAYTAG's time delay, as well it should.  HOOVER suffered the consequences at the fault of MAYTAG.

HOOVER did a yeoman's job on the recall and replacing the faulty switches for WT users.  Fast forward to March 2009 and the battery pack fires in the Electrolux Pronto/Ergorapido.  The entire product line was at risk, not just a batch of faulty switches like the HOOVER WT.   No fine was assessed to Electrolux by the CPSC.  The entire line was withdrawn for several months and completely replaced. 

Carmine D.

PS HARDSELL: Thanks for bringing up this old CPSC case and HOOVER.  I had thought of making a comparison between how the CPSC handled HOOVER and its faulty batch of WT switches and Electrolux AB Homecare with the battery packs in two entire lines of stick vacuums.  As you recall, I posted about the Electrolux recall here.  I decided not to make mention of the glaring descrepancy at the time.  Your question obviously changed my perspective.

Carmine D. 

PS 2:

FWIW, the recent handling of Electrolux by the CPSC gives HOOVER the circumstances and opportunity to appeal the monetary fine of $750,000 in 2005, if HOOVER/TTI has not done so already.  Since the Statute of Limitations has not expired on this case,  HOOVER/TTI can file an appeal with the courts and protest the amount of the CPSC fine.  I would especially since the assessed fine amount was by any and all measures excessive and exobitant.   HOOVER/TTI would prevail in my opinion, especially in light of the recent Electrolux case.

Carmine D.

CarmineD wrote:

Carmine, I have never thought you to be stupid.  I am now having doubts.  My point is simple.  Dyson is not the only brand who has had or will have defects. One minute you claim Hoover is alive the next you say it is owned by someone else.  Hoover as Hoover is dead.  Dyson probably has a RIP Hoover head stone out back since they put them down.  If you have inside info please share with us.  I am not aware of Dyson being sold nor declaring bankruptcy.  There are many in Canton who can tell you that Hoover no longer provides them a living.  WHO IS LIVING IN THE PAST?

This all started when I stated that Dyson seems to be taking the path of Hoover.  Too many models being introduced with no beneficial improvements.  Dyson IMO should have kept the DC07.  Like any other vacuum, it was not for everyone. I would have liked a manual height adjust but would rather have brush off switch if could not have both. They could have another model w/o clutch to fit the needs of those who have odd carpets and pets with sensitive hearing.  They may not be able to satisfy cantankerous old poops with anything.

mole wrote:
Mole, is Dyson the only brand that has problems?  Likely not since you almost gave up on the fix.  I bet that you can repair those other brands with a low E.T. since you have to repair so many.

HARDSELL wrote:

HARDSELL:  I have no doubts about you.  You're stuck in a dyson rut.  HOOVER, as in the BOSS, is dead.  The company has lived for over one hundred years and still.  A good part of which was under the tutelage of non-HOOVER family members, like MAYTAG, Whirlpool and now TTI.  Things never stay the same.  Not for HOOVER, not for other companies.  We live in a dynamic business world with changing economies and consumers.  HOOVER weathered all the changing times.  I can't say the same for your favorite company.

Carmine D.

HARDSELL wrote:

If these are your requirements in an upright:  Manual rug height adjustment, brush on off, no clutch, then I have good news for you.  All the big box retailers offer these vacuums in a variety of brands, models and prices[as low as $70] AND in either bag or bagless depending on your preference.   Dyson on the other hand offers just one model with your requirements and its the latest DC28.  Price I believe is $599.  How many will you buy as well as others in the current times?  Niche seller, at best.  Obsolete more likely.

Carmine D.

CarmineD wrote:

Did I forget to mention that I also like a vacuum that will deep clean carpet, clean hard surface floors rather than blow the debris away, have strong suction through the hose.  Those other brands just can't do those things in my home.

HARDSELL wrote:

Hi H.S. of course sooner or later all mechanical/electrical devices require service and repair,In my professional opionion the problems crop up after 1 or 2 years of use,[depending on the amount of useage] sometimes sooner,

Im finding in these tuff economic times that repairs and service are a big factor in peoples buying habits,as of lately were getting more and more of can i get this fixed and not end up without my machine for 3 or 6 months?Can i get bags and filters without waiting 3 weeks? Trust me my friend some high end companies are in big trouble with parts and service distribution, Im not pumping up ORECK but as far as customer service and locations they are the epitone in that department.

As for dyson there not even in the same league as the others that compete in the high end upright market.I will say this they have been here going on 6 years and service centers at least in my area are non existent.

So i have to ask the question whats going on are they going to be a PLAYA or not.

regards

MOLE