Vacuum Cleaners Discussions

First upright from Miele

29 February 2008 This summer, Miele will launch its first range of upright vacuum cleaners – the S7.  It will consist of about six models, all of which feature ultra large dust bags and  “a unique swivel body, which makes it easy to manoeuvre in even the trickiest  of room layouts”. According to the company,  the decision was made following  numerous requests from customers that wanted to buy Miele  but would only use  an upright model. Text: courtesy ERTweekly.com Picture: courtesy Miele.co.uk, 2009 Edited 21st March 2009; reason: loss of original image.

I picked up my new S7 today.  Things went well at the Vac Shop.  I took them cookies and apologized for being a pain in the butt.  They said I wasn't a pain in their butts, but I was too Miele.  It turns out that Miele replaced my vacuum because the back panel has changed on the new S7's and it would have required additional parts that they weren't sure they could get from Germany to fix the back panel.  In the end it was easier to replace the vacuum.  I'm ready to clean up the house and I am relieved it's all over.
Melanie

Hey Melanie,

Great news! They offer six models here in the U.S. which one did you get?

Venson

PS -- the cookies were a great idea.

Venson wrote:
They replaced it with the same model, the Salsa.  That's fun to say.

catlady wrote:
Pretty good. Suggested retail is $750.00

Enjoy . . .

Venson

Catlady wrote, "It turns out that Miele replaced my vacuum because the back panel has changed on the new S7's and it would have required additional parts that they weren't sure they could get from Germany to fix the back panel.  In the end it was easier to replace the vacuum."

It sounds like Miele already had changed the design of the back panel prior to the official product launch. The logical move then would have been to exchange all the prototypes that were sold, pro-actively. This is done by companies that are not even German, and don't have clever slogans in a foreign language. 

I am so very, very glad things are ok between you and your vac shop, Melanie. You deserve the new S7, and I hope it does well for you for many, many years.

Trebor 

Trebor wrote:

One of the many reasons 'test' [prototypes as they are called now in the new age of vacuum vernacular] models are not for sale to the general public.  Basta! 

Question:  What is the warranty on this new MIELE Salsa? 

Carmine D.

CarmineD wrote:

Hi Carmine,

I believe the warranty is 1 year parts and 7 years on the motor.

Melanie

catlady wrote:

Hi:

If you intend to keep this new MIELE, you should verify your 'belief' with your local MIELE dealer.  You may have had this warranty on the original MIELE you bought from your local MIELE dealer in May 2008.  This new MIELE Salsa is a replacement from MIELE corporate which was made about 10 months into your warranty on the original MIELE S7 purchase.  It does not start the warranty clock all over again necessarily unless you confirm this with your local dealer for fact.

Carmine D.

Carmine,

You were in business some years ago. ( Not cracking on your age, my friend,just the facts) Miele did intentionally sell these uprights to the public. That is what made the hesitaion to do the exchange so puzzling.

YOU never sold test models, and as you correctly stated, it was your perogative to abstain from selling them. In this case, Miele ventured into totally new territory, uprights of their own design and manufacture. They opted to sell test models, or prototypes. And, the desired result was achieved. Needed changes were made as a direct result of the program. The only misstep was miscommunication from Miele to their dealers about exchanging them when after the official launch. It's over. Let's hope such a sequence of events does not have to unfold again. My faith in Immer Besser is at least tentatively restored. Let's see what happens as sales of S7's take off.

Trebor