Vacuum Cleaners Discussions

First upright from Miele

29 February 2008 This summer, Miele will launch its first range of upright vacuum cleaners – the S7.  It will consist of about six models, all of which feature ultra large dust bags and  “a unique swivel body, which makes it easy to manoeuvre in even the trickiest  of room layouts”. According to the company,  the decision was made following  numerous requests from customers that wanted to buy Miele  but would only use  an upright model. Text: courtesy ERTweekly.com Picture: courtesy Miele.co.uk, 2009 Edited 21st March 2009; reason: loss of original image.

Hi Melanie,

Don't know if you're tuned in today but I made a most amazing discovery. I've been eyeballing the hose on my S7 for days now trying to get an understanding of how this happened. If your "prototype" matches mine in the hose department, there is a cuff at the end of the hose just where its flexible portion fits onto the swivel neck thatallows the hose connection to pivot up and down at its attachment point on the cleaner's body. It only requires that you grip the little swivel neck with one hand and apply a firm clockwise twist on the hose cuff to remove the hose. Matter of fact there are two small arrows on the hose cuff indicating how to line it up.

I have personally taken mine off and put it on my Tango again with NO problem. If you're cleaner is designed the same as mine there should have been no need for damage of any kind. Tell them this. If they have any doubt it PM me and I'll give you my phone number.

Dusty or anyone with a with S7s in stock, please take a look for verification's sake -- if you don't mind.

Thanks,

Venson

Venson wrote:
Hi guys, Confirmation accomplished. I checked in with Miele again and per a short conversation with good old Jim I learned that the prototype hose hooks up basically the same as mine does. HOWEVER -- Miele ships replacement hoses for the S7 complete meaning the swivel neck piece I mentioned came attached. The guys who did the work probably did not realize that all they had to do was take the new swivel connection off as described and attach only the replacement hose.

Best,

Venson

dusty wrote:

Venson wrote:
Kudos to your for noticing this...not so much to the Authorized Miele Repair center.  How disappointing.

Dusty

CarmineD wrote:

I understand the Hon. Senator has backed off.  Why?  Could it be that his cohorts Senators Dodd [Dem-Conn] and Reid [Dem-NV] snookered the US taxpayers by inserting the "AIG bonus clause" for 2008 in the Stimulus Bill at the 11th hour [Friday Feb 13] before passage?  Yes indeed.  [Sorry Mike for the non-vacuum point.  But maybe it applies here.  Before we indict, condemn, and set punishment, it behooves us to get the whole story].

Carmine D.

I dropped the vacuum off at the Vac Shop.  I explained why I was there and showed them the damage to the back of the vacuum.  They showed me the replacement hose and tested my tools on it and they fit.  Then then told me to fix the damage they would heat the plastic and smooth it out.  I told them that was unacceptable and that I wanted the back panel replaced.  They then said they do that all of the time and I won't even notice.  I still said no.  They then said that if they have to replace the back panel they will have to pay for it since they damaged the vacuum.  I told them that I paid a lot of money for that vacuum and I wanted it returned to the condition I bought it in.  They then told me that they will see what they can do.  I asked how long it would take and they said to replace the hose I can have it by Monday or Tuesday.  To replace the back panel it could be a couple of weeks because they will have to wait for the part to come in. 

I'm not very happy at all right now.

Hello Melanie:

Why didn't you give them the opportunity to fix the broken plastic as they recommended.  Then, as a back up option, if the repair is not satisfactory to you and does not make you happy, insist on the new part replacement.  In the mean time you have your vacuum while you are waiting for the part to come in. 

Carmine D.

catlady wrote:
Hi Melanie,

As I explained above, there was no need for the damage in the first place all they had to do was undo the cuff. Yes, they will have to pay to replace the back panel but they also have profited enough from the original sale of the cleaner plus will profit when you go back to them for bags and filters. They won't have to shut down business and move to the poor house any time soon. Maybe they'll put on their thinking caps next time.

Oh yeah -- just for your edification -- when opening the cover on the clean-out port at the back of the machine, be sure to turn each of the "screws" a quarter of a turn only. They stop after a quarter turn but it appears that some folks were under the impression that they screw all the way out. They are really latches and only require a quarter turn to allow you gently pry of the cover.

Best,

Venson

CarmineD wrote:

I just don't feel that that type of repair is acceptable for what I paid for the vacuum.  If I wanted that type of repair I would have purchased another vacuum from Wal Mart.  Once the hose is replaced I will see if I can pick the vacuum up and keep it until the back panel comes in and then I will take it back to have the panel put on.

Hi Carmine,
Is heating and smoothing the plastic a normal repair done in Vac Shops where the plastic on a vacuum may be damaged? 
I think if my vacuum was older and not still under warranty I would allow them to do that type of work on the vacuum.  It just felt like that was an unacceptable repair for such an expensive and new machine.