Vacuum Cleaners Discussions

First upright from Miele

29 February 2008 This summer, Miele will launch its first range of upright vacuum cleaners – the S7.  It will consist of about six models, all of which feature ultra large dust bags and  “a unique swivel body, which makes it easy to manoeuvre in even the trickiest  of room layouts”. According to the company,  the decision was made following  numerous requests from customers that wanted to buy Miele  but would only use  an upright model. Text: courtesy ERTweekly.com Picture: courtesy Miele.co.uk, 2009 Edited 21st March 2009; reason: loss of original image.

Trebor wrote:
An open fan that is factory tested by feeding over 100 drywall screws thru it while running.  In all the years we've sold the Radiance we've yet to have to replace a fan (not to say it can't happen however) and we have many out for commercial use.  I wouldn't be to quick to discount this machine just because of it's motor configuration.  Another selling point would be the hose is easy to replace :-)

Dusty

CarmineD wrote:
Catlady mentioned her vac shop carries the Simplicity line but didn't mention which model she tried.  From all I've read I wonder if the dealer was less about finding a suitable vacuum for the customer and more about getting rid of a tester vacuum before new stock arrived and would make it harder to sell.

Dusty

dusty wrote:

Your comment about the hose replacement on the RICCAR Radiance made me laugh.  I don't know if you read this post of mine from yesterday .  It summarizes my thoughts and feelings about selling "test" models to customers.

"For all the reasons already discussed here and elswhere on threads dealing with new product launches, I never sold a "test" model [read demo and display] to a customer.  Never.  I always recommended that the customer wait until the model was formally released by the brand maker.  I also refused to take orders for customers with deposits.  Even if customers were insistent, as some can often be.  Instead, I would advise when the new product order was expected, and told them to call/return if they were still interested.  No doubt, I lost some sales over 40 plus years.  But business is business and I ran mine my own way."

Carmine D. 

Hi Melanie,

Don't know if you're tuned in today but I made a most amazing discovery. I've been eyeballing the hose on my S7 for days now trying to get an understanding of how this happened. If your "prototype" matches mine in the hose department, there is a cuff at the end of the hose just where its flexible portion fits onto the swivel neck thatallows the hose connection to pivot up and down at its attachment point on the cleaner's body. It only requires that you grip the little swivel neck with one hand and apply a firm clockwise twist on the hose cuff to remove the hose. Matter of fact there are two small arrows on the hose cuff indicating how to line it up.

I have personally taken mine off and put it on my Tango again with NO problem. If you're cleaner is designed the same as mine there should have been no need for damage of any kind. Tell them this. If they have any doubt it PM me and I'll give you my phone number.

Dusty or anyone with a with S7s in stock, please take a look for verification's sake -- if you don't mind.

Thanks,

Venson

Venson wrote:
Hi guys, Confirmation accomplished. I checked in with Miele again and per a short conversation with good old Jim I learned that the prototype hose hooks up basically the same as mine does. HOWEVER -- Miele ships replacement hoses for the S7 complete meaning the swivel neck piece I mentioned came attached. The guys who did the work probably did not realize that all they had to do was take the new swivel connection off as described and attach only the replacement hose.

Best,

Venson

dusty wrote:

Venson wrote:
Kudos to your for noticing this...not so much to the Authorized Miele Repair center.  How disappointing.

Dusty

CarmineD wrote:

I understand the Hon. Senator has backed off.  Why?  Could it be that his cohorts Senators Dodd [Dem-Conn] and Reid [Dem-NV] snookered the US taxpayers by inserting the "AIG bonus clause" for 2008 in the Stimulus Bill at the 11th hour [Friday Feb 13] before passage?  Yes indeed.  [Sorry Mike for the non-vacuum point.  But maybe it applies here.  Before we indict, condemn, and set punishment, it behooves us to get the whole story].

Carmine D.

I dropped the vacuum off at the Vac Shop.  I explained why I was there and showed them the damage to the back of the vacuum.  They showed me the replacement hose and tested my tools on it and they fit.  Then then told me to fix the damage they would heat the plastic and smooth it out.  I told them that was unacceptable and that I wanted the back panel replaced.  They then said they do that all of the time and I won't even notice.  I still said no.  They then said that if they have to replace the back panel they will have to pay for it since they damaged the vacuum.  I told them that I paid a lot of money for that vacuum and I wanted it returned to the condition I bought it in.  They then told me that they will see what they can do.  I asked how long it would take and they said to replace the hose I can have it by Monday or Tuesday.  To replace the back panel it could be a couple of weeks because they will have to wait for the part to come in. 

I'm not very happy at all right now.

Hello Melanie:

Why didn't you give them the opportunity to fix the broken plastic as they recommended.  Then, as a back up option, if the repair is not satisfactory to you and does not make you happy, insist on the new part replacement.  In the mean time you have your vacuum while you are waiting for the part to come in. 

Carmine D.