Vacuum Cleaners Discussions |
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Trilobite
Joined: Nov 7, 2007
Points: 121
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The New Miele Upright Cleaner
Original Message Mar 23, 2008 10:12 pm |
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First upright from Miele | | 29 February 2008
This summer, Miele will launch its first range of upright vacuum cleaners – the S7. It will consist of about six models, all of which feature ultra large dust bags and “a unique swivel body, which makes it easy to manoeuvre in even the trickiest of room layouts”. According to the company, the decision was made following numerous requests from customers that wanted to buy Miele but would only use an upright model. Text: courtesy ERTweekly.com Picture: courtesy Miele.co.uk, 2009 Edited 21st March 2009; reason: loss of original image. |
This message was modified Mar 20, 2009 by Trilobite
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: The New Miele Upright Cleaner
Reply #327 Mar 18, 2009 12:51 pm |
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Trebor,
Is everyone taking moral and ethical lessons from the big banks these days???
Vernon
It's not the banks per se, it's those in charge. Having and taking courses in ethics does not guarantee that the ethics will be employed. All CPA's are required to take [and pass] ethics courses in order to practice their profession. Some of these very persons are the ones in charge of the failed banks and financial institutions. When I look at the alternative, putting Congress in charge of the ethics of the people at the banks, I don't get a warm and fuzzy feeling either. Taxpayers get the short end either way.
Let's not forget Bernie Madeoff. The biggest crook in history. Not affiliated with any bank, business [save his own] nor an accounting professional. Just a normal run of the mill homo sapien with a crooked streak for his own gain at the expense of others. Life in prison. 20 years of penance for 20 years of pay. Carmine D.
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catlady
Joined: May 28, 2008
Points: 77
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Re: The New Miele Upright Cleaner
Reply #331 Mar 18, 2009 1:44 pm |
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Hi Melanie: It appears that you are becoming more disenchanted with your purchase: i.e., Bag full indicator, short length of warranty, test model [read display and demo] and perhaps other issues that you have not mentioned. Out of my own curiosity would you mind saying if you had the buy decision to make again, would it be the same? Or different? If the latter, what would you consider over yours? Carmine D.
That's a tough question to answer. I still love the functionality of my vacuum. It still works great and I've gotten over my initial shock and anger at the cost of the bags. However, the issues are definately turning me off from buying from Miele again. I did so much research and tested so many models. Perhaps the only other model I would really want is the Riccar Radiance. I read so many reviews on those, but my Vac Shop does not carry them so I did not test one.
Now that said, the Vac Shop does have the hose in now and I will take the S7 down Saturday for the repair and to see what they plan to do about the damage to my vacuum. I may walk out a happy customer. I hate to complain too much, but I know my frustration is showing. So far I am not happy with the customer service from Miele and I am disappointed because I expected a more "Yes I understand and we will fix this right away" attitude. What I have received is a very friendly "We'll fix this, but lets try these things first and it's okay if that doesn't work, it's not important anyway" attitude. I think the attitude about the bag indicator is what really set my frustration off. Even though it's not important to me, it should be to them. They made the vacuum cleaner. Maybe I should not have mentioned that it wasn't a big deal to me. I really only threw it out there as a "While we're on the subject" item. I really wish these issues would have come up while I was receiving the surveys. I did mention the bag indicator problem on the surveys. I'll post again after my visit to the Vac Shop Saturday.
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Venson
Joined: Jul 23, 2007
Points: 1900
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Re: The New Miele Upright Cleaner
Reply #332 Mar 18, 2009 2:28 pm |
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That's a tough question to answer. I still love the functionality of my vacuum. It still works great and I've gotten over my initial shock and anger at the cost of the bags. However, the issues are definately turning me off from buying from Miele again. I did so much research and tested so many models. Perhaps the only other model I would really want is the Riccar Radiance. I read so many reviews on those, but my Vac Shop does not carry them so I did not test one. </p><p>Now that said, the Vac Shop does have the hose in now and I will take the S7 down Saturday for the repair and to see what they plan to do about the damage to my vacuum. I may walk out a happy customer. I hate to complain too much, but I know my frustration is showing. So far I am not happy with the customer service from Miele and I am disappointed because I expected a more "Yes I understand and we will fix this right away" attitude. What I have received is a very friendly "We'll fix this, but lets try these things first and it's okay if that doesn't work, it's not important anyway" attitude. I think the attitude about the bag indicator is what really set my frustration off. Even though it's not important to me, it should be to them. They made the vacuum cleaner. Maybe I should not have mentioned that it wasn't a big deal to me. I really only threw it out there as a "While we're on the subject" item. </p><p>I really wish these issues would have come up while I was receiving the surveys. I did mention the bag indicator problem on the surveys.</p><p>I'll post again after my visit to the Vac Shop Saturday.
Hi Melanie, I checked with Miele's customer service rep for vacuums. Hope you don't mind. I also made the rep aware that there been a bit of discussion about it online. In any event, the complete back panel for your S7 "prototype" (that's them talking not me) is part number 07287060. (Its price was not passed on to me.) Per the Miele rep, the responsibility for the repair and/or replacement of the damaged back panel on your cleaner is upon the shop which did the damage. His name is Jim and his supervisor is Sally (the lady with the British accent). When you take the cleaner back to the shop (to photograph it first is not a bad idea) present them with the part number for the back panel and let them know that you know that it can be replaced and that its up to them to take care of it. If it takes a day or two for them to do as they should -- try asking for a comparable HEPA loaner. Best, Venson
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DysonInventsBig
Location: USA
Joined: Jul 31, 2007
Points: 1454
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Re: The New Miele Upright Cleaner
Reply #333 Mar 18, 2009 6:03 pm |
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Trebor
Joined: Jan 16, 2009
Points: 321
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Re: The New Miele Upright Cleaner
Reply #335 Mar 18, 2009 6:12 pm |
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Carmine, Catlady's Miele replacement hose is allowing the tools to slide off. Customer service has become lip service when it come to really doing anything that will take a few pennies from the stockholders' coffers. I'm speaking in general terms here, because Miele does not have stockholders, but still the end result thus far is the same as if they did. The irony is the more money people have the more they think they are entitled to, both in stock dividends, and in being exempt from the customer service crisis that their incessant demends for ever higher dividends has caused. We now are in a financial crisis in this country that I do not believe can be solved via financial formulae and machinations. Figuring out how to encorage and allow people to buy more of the same crap without paying for it is not going to help. What do our lives mean, and what are we worth besides our monetary earning power? When we begin to live as if those questions matter, then we will begin to see some real and meaningful financial stability emerge. We might even see newly minted Hoover 700's proudly made in the USA once more. Odd as it may sound, I think that would be an excellent sign that things were being 'set to right' as it were. Trebor |
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