Vacuum Cleaners Discussions

First upright from Miele

29 February 2008 This summer, Miele will launch its first range of upright vacuum cleaners – the S7.  It will consist of about six models, all of which feature ultra large dust bags and  “a unique swivel body, which makes it easy to manoeuvre in even the trickiest  of room layouts”. According to the company,  the decision was made following  numerous requests from customers that wanted to buy Miele  but would only use  an upright model. Text: courtesy ERTweekly.com Picture: courtesy Miele.co.uk, 2009 Edited 21st March 2009; reason: loss of original image.

Hi Melanie!

In your shoes, I would speak to the Miele rep, and simply review with him the sequence of events this far:

1) You made an expensive Miele purchase in good faith

2) Your expensive new Miele had a part failure

3) The vac shop the rep supplies product to DAMAGED your vacuum, by his own admission he had to pry the casing apart, and he returned it to you damaged, and with a less than satisfactory repair.

4) The rep informs you that you purchased a 'test' model

5) You are now informed that you must wait at least another two weeks for the part to arrive.

I would flatly state that you sought input from Abby's guide vac gurus, and we are all waiting to see whether Miele, the rep, and the vac shop are going to take this opportunity to proactively turn this mishap into a customer service triumph by simply exchanging the vacuum, or by doing as little as possible as late as possible, let it slide into a debacle. The rep is empowered to make this call. I have witnessed a Miele rep make the decision to cover a cordwinder under warranty after seven years. This is not your mistake, your error, or your fault. Miele has worked for nearly 25 years to get the name recognition they now enjoy in the US. They are counting heavily on their reputation to ensure a successful product launch with the S7 series. It's time for them to show what that glowing reputation is really worth. You have been more than patient. You, the customer should not bear the brunt of Miele's faliure to adequately train their dealers in the proper repair of their product. You are in the right. If the head of the US sales organization for Miele knew about this, there is no doubt in my mind that both the shop owner and the rep would be reprimanded. Enough with the excuses. They have S7 s New In Box. Why are they hesitating? Who has to eat the cost of the vacuum is irrelevant, and not your concern. If a dealership damaged your brand new automobile, would you wait for a fender simply because the car still was driveable? This is just unacceptable. Both the vac shop and the rep are using your desire to be equitable and reasonable to con you into keeping a vacuum the vac shop damaged under an in warranty repair. Are they willing to offer you compensation for keeping the vacuum? If not, then you should have a new one as soon as tomorrow, and they should be glad to do it.

Trebor

Well said Trebor.  I believe vacuum makers/reps "police" this site and are following Catlady's developments closely.  The MIELE rep may/may not have a personal and professional relationship with the local MIELE dealer.  Usually they do and are loyal to the local dealers.  Their bread and butter.  Corporate is Catlady's best recourse if the local MIELE dealer can't satisfy her.

Carmine D.

Carmine said: "Well said Trebor."

Thank you, Carmine. All those thousands of vac demos, design presentations, and years of Toastmasters have paid off when it's time to string a few words together.

Trebor

Trebor wrote:

Excellent!

Carmine D.

(If it means anything) I actually had an S7 Customer come into the store today saying how fantastic a job their new vacuum is doing on their floors!

Lucky1 wrote:
Of course it means something. Hope you sell many more.

Venson

Just got an email from eBay today. About 10 Miele S7510s are up for sale in the UK for the equivalent of slightly under $500 each (GBP 359.58). Is that a deal? I checked online by way of Argos and some other online vendors but don't see Miele uprights in their inventory though several canisters are offered.

Thanks,

Venson

Venson wrote:

Argos don't stock the more expensive Mieles - no powernozzle models, for instance.

The S7510 can be found brand new on eBay for as low as £295, plus £8 shipping. Looking at online retailers:

- appliancenet has it for £289.48

- Buyers & Sellers has it for £299

- Redhill Appliances has it for £308

- electricshop.com has it for £309.99

- Hughes Direct has it for £320

- Kitchenscience.com has it for £323.18

- appliancesdirect.co.uk has it for £325.92.

- 365electrical has it for £329

Some have slight additional shipping charges, but even factoring that in, all of them seem to cost less than £359.58. Since the TOL AutoCare HEPA S758 can be found from online retailers as low as £344, the eBay deal you mention doesn't sound like such a bargain!

Model2 wrote:
Thanks Model2,

I was trying to get price comparisons for Europe and the U.S. Here, prices range as high as $950.00 for the two top S7 models.

Best,

Venson

Hiya Melanie,

Any news yet?

Venson