Vacuum Cleaners Discussions

First upright from Miele

29 February 2008 This summer, Miele will launch its first range of upright vacuum cleaners – the S7.  It will consist of about six models, all of which feature ultra large dust bags and  “a unique swivel body, which makes it easy to manoeuvre in even the trickiest  of room layouts”. According to the company,  the decision was made following  numerous requests from customers that wanted to buy Miele  but would only use  an upright model. Text: courtesy ERTweekly.com Picture: courtesy Miele.co.uk, 2009 Edited 21st March 2009; reason: loss of original image.

I contacted Miele yesterday and told them about the issues I am having.  They asked me to call back this morning with my serial # and I did.  I spoke with the lady with the British accent this morning.  She was very apologetic to me and she said she is going to speak with another person and call me back with instructions on what to do from here.  I have not contacted my Vac Shop yet because Miele asked me to wait until they contact me.  They seem very happy to help me work through these issues with my Vac Shop.  I was happy with the phone call this morning so we'll see what I'm to do once they call me back.  I'll update when I have more information.  I just hope this doesn't ruin my relationship with my Vac Shop guys.  They've been really good to me and I hate to cause them any problems.

Melanie

Thanks Melanie. This in no way should hurt your relationship the people at your local vac shop. I don't think Miele is going is going to be harsh with the dealer. Right now with money being hard to come by, I think Miele wants to keep both consumers and vendors happy by providing a way to bring the cleaner back to its original condition in an amicable way. Do be sure to learn whether Miele is prepared to replace the entire machine.

If discussion about the matter arises by way of the folks at the vac shop, simply inform them that the vacuum was not in the best of shape when they handed it back to you, which should be obvious to them, and that you are doing your best to gain a satisfactory solution to that. Also, politely remind them of what you paid than for a machine that is not yet a year old and ask if you don't deserve after what would be considered a minor repair a vacuum that looks the same way as when you brought it in. As well, if the resulting damage is due to their being supplied redesigned parts supplied by Miele it is up to Miele to take responsibility.

Unless they gave you the vacuum free, you should feel no guilt about wanting to have your machine looking good as well as working well. You've paid for it. Considering the expense, if you took the family car in for a minor repair and unnecessary damage was done would you let it go by?

Good luck,

Venson

BTW, this Miele replaced a crappy Dirt Devil that had to be replaced twice in the 2 years I owned it.  I had problems with it after the first month, then the motor went after about 6 months, then the replacements motor went after a year.  I don't think I'll ever buy a Dirt Devil again.  I'll admit that I use my vacuum cleaners almost daily, but I do try to keep them clean and take care of them.  I even have them serviced yearly trying to keep them usable.  I do my best to take care of what I buy.  I don't have a lot of money to throw away.  That's why I invested in a Miele.  Hopefully they'll treat me right.  I think they will just from talking to them.

Melanie

catlady wrote:

Hi Melanie:

You'll be treated as you should for making a high end MIELE purchase and expecting it to be repaired under warranty in a manner worthy of the MIELE slogan:  Immer besser [always better].  Keep us posted, please.  

Carmine D.

Miele S 7210 - the Which? Magazine verdict:

Test criteria	Rating
Cleaning
Carpet
Laminate floors
Floorboards
Walls and corners
Performance
Allergen retention
Pet hair
Noise
Ease of use
General use
Emptying
Cleaning stairs
Manoeuvrability

With an overall score of 76%, this cleaner is the highest-scoring upright cleaner currently available, and the second-highest scoring cleaner overall. The S7210 is the entry-level model - the rest of the range have not yet been tested.

Immer besser indeed!  

Thanks Model2,

You've made my day.

Best,

Venson

Model2,

Have you forgotten that Carmine says Which ratings are not to be believed ?

HARDSELL wrote:

I'm aware a lot of people say a lot of things on this site, and I take them all with a pinch of salt

Model2 wrote:

And I take them with a grain of salt!

Carmine D.

I spoke with Miele again and they are sending another replacement hose to my Vac Shop.  They said there should not be a difference in the hose from my test vacuum and the hose for the released vaccum, but they did make some changes to make the hose stronger than what the test vacuum had.  However, the fit and size should not be different.  They could not find the order for the replacement hose from the Vac Shop so they are sending a replacement hose directly from Miele to the Vac Shop.  I asked him what they will do about the damage and they asked me if it was very bad or minor.  I explained that it was not severe, but there are small chunks of the plastic missing and cut out from around where the hose connects to the vacuum.  It is very noticeable to me and my husband.  He said he spoke with the Vac Shop and they told him they had to remove the back to replace the hose and may have damaged it then.  He stated to deal with one problem at a time and to first make sure my new hose will work out.  I'm not sure if I'm happy with that response, but I will be patient and see how this plays out.  I see no reason to complain if in the end everything gets resolved. 

My Vac Shop still has not received the new hose, so right now I'm waiting for that to come in.

More to come...

Melanie