Vacuum Cleaners Discussions

Dyson is in the news frequently and so a dedicated thread.

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HARDSELL wrote:

Hello HS:

It was BEST BUY stores/management that forcibly convinced dyson to lower the MSRP on the DC15 ball.  Intro'ed in the spring of 2005 for $599, the ball sold notta at BEST BUY stores.  I reported that dyson would lower the price by at least $50 on the DC15 by October.  Most disagreed.  Venson heard the same and was also convinced, just from scoping out the ball, that the price had to come down else retailers would be eating them with their Thanksgiving turkey.  By September dyson lowered the MSRP on the ball by $100.  Even with the lower price, sales of the DC15 ball were dyson's worse in BB stores.  BB stores discounted the model [you'll recall DIB got one for $300] and scrubbed from the shelves permanently.  As did several other retailers.

DC24/25 are futile dyson attempts, almost 3 years after the DC15, to redesign/engineer the failed concept [ball steering/manuverabilty] into a product success.  I'm told DC18 sales are better than the new higher priced dyson ball models.  In fact, the DC18 has the end cap premier space at the BB store in NLV while the DC24/25 are relogated to the back isle.  Ironically the DC18  uses an elongated wheel very similar to the GE in the 1960's [which struck out] not a ball wheel like the newer dysons.

Carmine D.

CarmineD wrote:
Carmine,

Well lets hope you think twice before putting blind faith in and quoting the various CR’s dishonest and/or laughable claims (the Dyson shroud clogs as per you siting CR)

Telling a potential vacuum buyer to walk into a *bias environment and ask for a non-bias opinion is not an option.  Call it crazy, but how about CR doing what they claim they are already doing,..  being non-bias, smart and accurate, which they currently are not.

DIB

*Someone who’s livelihood depends on selling their line of product/s.

DysonInventsBig wrote:

Hi back at you DIB:

As you recall Trilobite substantiated the dyson's shroud limitations for clogging and smelling from dirt, dander and pet hair with his own personal account here.  His solution: get a bagged vacuum and avoid the hassle.  Similar to the CR and medical profession's perspectives for allergy and asthma sufferers.

While CR is an excellent starting place, ultimately vacuum buyers end up at the indy-s for the best vacuums on the market.  Having had a successful vacuum business for 40 plus years, I put more faith and trust into vacuum customers to make good choices when given the facts and information to do so. 

To the extent that the best vacuum is a personal choice based on subjective factors too, there is an inherent bias in all of us for own particular needs, likes and budgeted amounts for vacuums.  Independent vacuum cleaner stores/businesses grow and prosper when they consistently match their customers/clientele with the right vacuums for them at the best possible prices.  And continue to serve their needs after the sales.

Carmine D.

CarmineD wrote:
Speaking from our own stores sales, the DC24/25 have become our most popular (Dyson) units.  The wider stance of the 25 makes it far more stable when using the attachments and is usually the reason for the upgrade from the DC18. Where the DC18 was once our most popular machine and heavily inventoried we now only keep a couple in boxes at any given time.

End caps in stores are a funny thing.  The can be used to promote new and exciting or used to get rid of overstock and items the store is getting out of.  Having an item in prime real estate does not always mean it's more favorable. As an example (I know it's not a vacuum story but bear with me) Walmart had a flavor of jello that was discontinued...it sat on the shelf at 97 cents and didn't move at all.  It was moved to an end cap, the price  was increased to $1, it completely sold out in half a day. Inventory problem solved.  For the record, no, I did not sit in a Walmart all day and watch this happen.  My son is a manager and passed the story along.

Dusty

Question for the VACUUM DEALERS.

Have you noticed a big drop off in customers asking questions about the DYSON brand?

Its been months since vacuum shoppers even ask us about it anymore.

Please only the true vacuum dealers reply,i dont need any biased company propoganda.

MOLE

mole wrote:
Hi Mole,

For us, interest in Dyson is still quite high.  I would attribute this to the fact that the product is still relatively new in Canada and also we are one of the few independents to carry the product.  I'm always amused at the amount of people that stop in just to ask questions because they've seen the vacuums in the box stores but could never find anyone to help them.  I would imagine that as the years go by and people become familiar with the product it will take it's place in amongst all the other brands and there will be people that will always buy it and others that will never touch  one....just like every other brand of vacuum. 

Dusty

mole wrote:

I understand why you would rather have a biased dealers opinion.  Truth from a non dealer really hurts a few.

Dusty, thanks for your honest reply,i'm glad your hanging in there,you offer your customers product knowledge and service to back it up,Are you selling many dc series canisters?

H.S. i dont get the jist of your post,what are you trying to say?

Am i suppose to get all the retailers opinions? even from the sellers that no nothing about what they sell..........

MOLE

Hello Dusty:

Thanks for the end space description.  Dyson and other vacuum retailers pay for the BEST BUY end space ["cap" as it's called  and/or "premier retail space/prime real estate"] and dictate to the retailers what models to display in that space. 

As it was told to me, here's how BB gets around it.  BB uses the DC24 product label [not DC25] on the space and puts the DC18 in the space.  When and if a dyson rep comes in and notices, it's a: Sorry a customer must have just switched them out.  Most customers, save me, never question the difference, in part because dyson vacuum sales/interest year to date are way down at this BB store [and other retail stores around the country]. 

Carmine D.

mole wrote:
We have done well with the DC23's, they sell much better than the original DC21's simply because of the way they empty.  We carry both models in store but for the extra $50 the customer usually goes with the 23 every time.  As far as sales go, in the over $500 vacuum range, the Dyson canisters are second only to Riccar canisters for us.

Dusty