Vacuum Cleaners Discussions

Dyson is in the news frequently and so a dedicated thread.

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DysonInventsBig wrote:

Hey DIB Man:

VF's post is not out of context here.  It is the crux of the weakness of this dyson feature on DC07/14.  Having a yellow English lab, who sheds year around, in concert with brand new wool loop rugs, the dyson DC07 struck out big time in my home.  Why? Read on, please.

The puny dyson brush bar got dog hair and new rug wrap stuck around it after a few passes while the brush bar ratcheting noise would go on and off constantly.  [I sent pics of my dyson brush bar to Acerone back in September 2006.  As an illustration that the brush bar is flawed for USA household use].  Didn't happen with the HOOVER WT and doesn't with the ORECK.  NEVER!

How many pets are in USA households?  70 million according to the US Humane Society.  How many have the problem?   

As part of my conversations with the dyson HELPLINE over several days and weeks, it told me to use the dyson suction hose to remove the rug and hair wrap.  It said it was causing the ratcheting noise problems.  Really?  Problem is, it took me 20 minutes to cut it off, before I could vacuum it up.  Then after a few more passes, same thing all over again with the gawdawful ratcheting noise.  Ops there goes another dyson refurb.

Carmine D.

HARDSELL wrote:

Well HS Man:

Why does dyson devote two pages with instructions and illustrations in it's User's Guide about cutting off the pet/human hair and rug wrap?  Why did the dyson HELPLINE say this was causing the ratcheting noise?  No. I'm not the only user with the problem.   Neither is the former owner of VF's dyson.  Ops there goes another dyson refurb!

Cut your losses on this HS man.  You lost the battle.  Dyson conceded defeat.  Scrubbed the clutch/puny brush bar shut off feature.  You dyson devotees have a war ahead to fight.  What do you tell dyson buyers, especially previous owners, or self-avowed dyson junkies like VF, why they should pay $500 plus for a new dyson and have to perform monthly filter maintenance?  Ball technology?  Good for a laugh, but makes for a HARDSELL!

Carmine D.

CarmineD wrote:

HARDSELL wrote:

Lets see now the customer brings back the dc07/14 because of the clutch chatter,people hate noises ,it tells them somethings wrong,Said customer is told by dyson service reps thats normal,customer feels like they been SUCKERED, I WANT MY MONEY BACK,

Dysons sick and tired of customer complaints

Heres how we rectify the situation,take the clutch and belt system out, put in a single belt [its also a timing belt] but the wrong type.

The noise goes away the customer thinks the machine is cleaning[HE,HE,HE]  Problem solved.

On to the next innovation..............

MOLE

mole wrote:

Oops, there goes an ebay parade of pages and pages of dyson refurbs!

Carmine D.

CarmineD wrote:

Hey Carmine,

I hear a lot of refurb whiners here, but the number of refurbs on the market look to be miniscule compared to retail sold vacuums.  If and until someone takes a break from whining and demonstrates some numbers, then and only then can this so-called refurb flooding with its… “It’s ruining my business” can be taken seriously and/or debated.        DIB

Once again I am dumbfounded by some of the things I'm reading here.  First of all Carmine, you must be pulling that out of your Depends and your hands must be brown by now.  To clarify, the Dyson DC07/DC14 brushroll clutch assembly was NEVER "scrubbed" and is still employed on current models!!!!!  It will always remain on the DC07/14 until the models cease to exist altogether, which is not likely to happen anytime soon.  INDEPENDENT DYSON DEALERS WILL ALWAYS HAVE A MARKET FOR THE DC07/DC14!  The fact that the DC07 has been around for 6 years already is enough for anyone to know its widespread success and popularity in the US.  It IS the machine that made a name for Dyson here.  The DC14 is going to continue to be sold at big-box stores INCLUDING WAL-MART.  They are receiving the standard DC14 in yellow which will sell for $399!  And like the other DC07/14 models, it has...you guessed it, a clutch!  The clutch is an improvement on the old slip-belt that has to be replaced.  The direct motor-driven brush used on the Ball models is an improvement over that.  "Immer Besser" as you might say.  

Out of all the DC07s I've used, I was never able to get any ratcheting out of any of them.  I'm going to go out on a limb here and say that the ratcheting problem Carmine has experienced was not due to the Mohawk carpet, but rather, the fact that perhaps the original clutch was defective and needed to be swapped.  When working "properly" the clutch digs strongly into any pile carpet (even thick Tommy...er, Mohawk) with no ratcheting noises whatsoever.  Replacing with a genuine DYSON clutch (not a bojack replacement from Hesco with the DYR prefix as Mole sells) will remedy the situation no doubt. 

For those of you who think the DC07/DC14 brushroll is the "worst there is" or a "failure", what about the Eureka Vibra-Groomer, which Dyson obviously took a page from, or even the much earlier Hoover brushroll of the 1910's?  Are those bad because of their shape?  Does the shape of the Vibra-Groomer adversely affect carpet cleaning ability and have a tendency to wrap pet hair around itself?  Probably, certainly not any worse than Dyson, however since it is NOT Dyson it isn't mentioned here.  Those brushrolls were designed to act as a secondary fan or impeller of sorts, generating air in addition to vigorously agitating the carpet.  I wouldn't call that "bad" at all.  The DC17 brushroll is more aggressive, yes, not due to its shape but rather the bristle pattern and the strength of the bristles.  Some of you seem to think that the DC07/14 brushroll is "weak" due to its shape...all I can say is ignorance is bliss. 

Dyson sells its refurbs through their independent dealers as well as catalogs, and it's the independent dealers who mostly put them on the Internet because Dyson allows their independent dealers to make money off the refurbs (unlike Oreck, Bissell, Hoover, Eureka, and Dirt Devil).  So compared the others that is actually a very honest, generous way of doing business.  Before you start to criticize the Dyson refurbs, what do you think Oreck does with all of the machines that are returned within the 30 day trial (which are most of them)?  They're sold as "demonstrator" models for $150.  What do you think Hoover does with all of the Hoovers that are returned?  They are sold as refurbished machines at Big Lots, Value City, and on the Hoover website.  What do you think Eureka does with all of the returns?  They're sold at Big Lots and Value City as refurbs!  What do you think Dirt Devil does with all of THEIR machines that are returned?  Why, they're sold at Big Lots and Value City as refurbs!  Again, no different!  Now can you see the pattern here?

Don't say that anything is "scrubbed" again unless you know for a fact that it is truly obsolete and removed from the market.  We're tired of your lies, and of you repeating them so often you believe them. 

-MH

I have seen lots of brands of refurbs in Big Lots and other similar stores.  None of them were Dysons.

Just to add to what Motorhead said about the brush bar and clutch set up on the DC07\DC14.  If it was that terrible then why has it managed to span out over 4 models.  The DC03, DC04 and the later DC07 and DC14!  The shape of the brush bar on these models was designed for a reason which I believe was stated on the original DC03 brochure!  One thing also no one has mentioned is the non brush control Dyson models of the DC04, DC07 and DC14 is different again!  Not sure if you have these models in the US!  The DC01 had a triple brush bar design which Dyson has not used again!

Technology moved on for Dyson and they decided to use a separate motor for the brush bar.  This may be in preparation for when the DDM is fitted to the Upright range. I don't think you would want the DDM powering a brush bar via a belt due to the speed it rotates!  Thats my thinking! 

DC18