Vacuum Cleaners Discussions

Dyson is in the news frequently and so a dedicated thread.

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Hello DC18:

Here's the flaw in your thinking, which in theory is great but practice is not.  It is legendary in the USA with the HOOVER Dial in the early 60's.  Also lauded for self-adjusting floating head.  But murder to push and pull over many of the carpets of the day.  HOOVER added a 3 position manual height adjustment within 1 year and the now famous automatic power drive shortly after.

The floating head 'sinks' into medium and high carpets [especially with backing and padding].  Making the dysons DC07 and DC14 hard to push and pull.  And setting off the clutch shut off on the brush bar. 

Carmine D.

Surprising no one of the dyson menschkins commented on the dyson work around and my conspicuous use of permanent.

After laughing at the suggestions and actually doing them to see if they work, I made this argument with several dyson help line techs about this work around.  Suppose like many vacuum users I have carpets with different heights and thicknesses.  If I use the work around to assist with vacuuming on one style of carpet [keep the gawdawful ratcheting noise from giving the household members anxiety attacks], rug performance then suffers on the other rugs and carpets.  Why?  The soleplate and gaskets are meant to be permanent on the dysons.  Not to be taken off and on [get it: permanent] for every change in carpet style and cleaning.  Dyson's help response:  Return the dyson to the retailer it won't work on your carpets.  Ops! There goes another dyson refurb.

Carmine D.

Carmine,

I invite you to phone the FTC and NY Times and alike and share with them how Barry Diller’s HSN are lying, I am certain they would be interested.  Then let us know how the scheme works too.        DIB

http://query.nytimes.com/gst/fullpage.html?res=990CE0DD173EF932A15753C1A961958260

Hey DIB:

I hear Barry is looking to sell HSN!  Have you?  The NEW YORK Times.  Ah yes!  Now there's an honest newsprint paper?  For bleeding heart liberals maybe!

Did I say lie?  I said showmanship Mr. DIB!  It's part of sales.  You know that by now.  Tell me something: How do they get those sales numbers to record so quickly and accurately on the TV screen when it takes many hours after the voting elections to record the tallies?  Interesting?  Maybe I'll ask Barry and he can tell me? 

Carmine D.

Carmine,

You make a valid point (making a fix for one carpet, but having other carpet requirements too).  The bigger issue and real issue is what percentage of Dyson buyers have this problem.  My guess is - not enough to matter.    DIB

Thank you again for recognizing constructive criticism.  Dyson people were not as gracious on the phone.

BTW, that's a cop out DIB for a permanent fix especially without proof.  It mattered enough in the 1960's for HOOVER to correct on the Dial to add adjustments and even self-propel feature for people with such carpets.  EUREKA too.  And still!

Have things changed that much in the rug industry?  I doubt it.  Not on with my carpets and 2 others whom I gifted the pink DC07 dyson.  Same problem.  Clutch and ratcheting noise getting set off and disengaging the brush bar.  Ops there goes another refurb! 

More logically and practically, it could not be done by dyson even with 450 engineers.  So it made the decision it was not worth doing!

Carmine D.

Hey DC,

Does it work?  Buy the way, it is a big race day for England today, the Silvestone F1 race.  I'll be watching.        DIB

Dusty: 

MOLE gave you the reason.  The majority of vacuum repairs come in with problems due to brush roll and belt.  Hence, the users set their vacuums to the lowest rug height to get better performance as the vacuums' service degrades.  The reason to set it higher is to make it easier to push and pull over carpets IF THE VACUUMS ARE WORKING PROPERLY.  Repairs are not!

Carmine D.

Carmine,

I do enjoy these conversations (much of the time), when you are right I have no problem saying so.  I do not think is is possible to make a floating head work really good on all types of carpeting without height adjustment.

Having a product that does not satisfy the smallest segment of consumers is by no means a bad thing.  Was every single customer who left your place of business filled with elation?        DIB

DIB:

That's a loaded question.  Here's my loaded answer.  ALL the female customers were always.  Regardless of their ages.   99.99999999999 of the male customers.  Never had one complaint formerly registered with a vacuum maker/BBB/Chamber of Commerce in over 40 years of business. 

Had two incidents of attempted robbery in the evening hours.  Overcame both by my lonesome, without the use of a handgun.  I can say with 100 percent certainty the perps did not leave elated!

Carmine D.