Vacuum Cleaners Discussions

Dyson is in the news frequently and so a dedicated thread.

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DysonInventsBig wrote:

Hi back at you DIB:

As you recall Trilobite substantiated the dyson's shroud limitations for clogging and smelling from dirt, dander and pet hair with his own personal account here.  His solution: get a bagged vacuum and avoid the hassle.  Similar to the CR and medical profession's perspectives for allergy and asthma sufferers.

While CR is an excellent starting place, ultimately vacuum buyers end up at the indy-s for the best vacuums on the market.  Having had a successful vacuum business for 40 plus years, I put more faith and trust into vacuum customers to make good choices when given the facts and information to do so. 

To the extent that the best vacuum is a personal choice based on subjective factors too, there is an inherent bias in all of us for own particular needs, likes and budgeted amounts for vacuums.  Independent vacuum cleaner stores/businesses grow and prosper when they consistently match their customers/clientele with the right vacuums for them at the best possible prices.  And continue to serve their needs after the sales.

Carmine D.

CarmineD wrote:
Speaking from our own stores sales, the DC24/25 have become our most popular (Dyson) units.  The wider stance of the 25 makes it far more stable when using the attachments and is usually the reason for the upgrade from the DC18. Where the DC18 was once our most popular machine and heavily inventoried we now only keep a couple in boxes at any given time.

End caps in stores are a funny thing.  The can be used to promote new and exciting or used to get rid of overstock and items the store is getting out of.  Having an item in prime real estate does not always mean it's more favorable. As an example (I know it's not a vacuum story but bear with me) Walmart had a flavor of jello that was discontinued...it sat on the shelf at 97 cents and didn't move at all.  It was moved to an end cap, the price  was increased to $1, it completely sold out in half a day. Inventory problem solved.  For the record, no, I did not sit in a Walmart all day and watch this happen.  My son is a manager and passed the story along.

Dusty

Question for the VACUUM DEALERS.

Have you noticed a big drop off in customers asking questions about the DYSON brand?

Its been months since vacuum shoppers even ask us about it anymore.

Please only the true vacuum dealers reply,i dont need any biased company propoganda.

MOLE

mole wrote:
Hi Mole,

For us, interest in Dyson is still quite high.  I would attribute this to the fact that the product is still relatively new in Canada and also we are one of the few independents to carry the product.  I'm always amused at the amount of people that stop in just to ask questions because they've seen the vacuums in the box stores but could never find anyone to help them.  I would imagine that as the years go by and people become familiar with the product it will take it's place in amongst all the other brands and there will be people that will always buy it and others that will never touch  one....just like every other brand of vacuum. 

Dusty

mole wrote:

I understand why you would rather have a biased dealers opinion.  Truth from a non dealer really hurts a few.

Dusty, thanks for your honest reply,i'm glad your hanging in there,you offer your customers product knowledge and service to back it up,Are you selling many dc series canisters?

H.S. i dont get the jist of your post,what are you trying to say?

Am i suppose to get all the retailers opinions? even from the sellers that no nothing about what they sell..........

MOLE

Hello Dusty:

Thanks for the end space description.  Dyson and other vacuum retailers pay for the BEST BUY end space ["cap" as it's called  and/or "premier retail space/prime real estate"] and dictate to the retailers what models to display in that space. 

As it was told to me, here's how BB gets around it.  BB uses the DC24 product label [not DC25] on the space and puts the DC18 in the space.  When and if a dyson rep comes in and notices, it's a: Sorry a customer must have just switched them out.  Most customers, save me, never question the difference, in part because dyson vacuum sales/interest year to date are way down at this BB store [and other retail stores around the country]. 

Carmine D.

mole wrote:
We have done well with the DC23's, they sell much better than the original DC21's simply because of the way they empty.  We carry both models in store but for the extra $50 the customer usually goes with the 23 every time.  As far as sales go, in the over $500 vacuum range, the Dyson canisters are second only to Riccar canisters for us.

Dusty

mole wrote:

Hello MOLE:

Does retired count?  If so, here's my take on dysons.  A decent bagless vacuum.  Nothing special.  Made with the same cheap foreign labor and parts as most others in the industry.  Over-priced.  Over-engineered.  Over-marketed.  And over-rated by most here save the independent vacuum store owners/operators who know the business and its products.  Would I carry if still in business?  Yes, of course.  Why?  For customers who specifically ask and want and to be an authorized service dealer to have access to the parts.  Consumers are better educated on bagless and dysons now that it has a track record in the US.  No longer an unknown entity with a honeymoon period.  And the ASA has curtailed its usage of false/exaggerated product claims. Future for dysons?  Niche vacuum, if it survives.  To do so, it has to re-invent itself for the hard times. 

Carmine D.

Hi Carmine,of course your opinion counts,even though you are supposedly out of the CLUB or LOOP, I believe that the market is more fierce now than ever before,everyone needs that EDGE.Would you sell factory  returned or refurbished machines with a good warranty by you[not DYSON], save the customer a lot of bucks and you the retailer makes more also,I think that you would why not,this is the edge that the dealers have over the big box retailers,Half the price of new sounds real good to the consumer right now doesnt it,

I think that DYSONS are going to be a must have product for the high tech  crowd,who think they are really getting something special than just a vacuum cleaner.

Just my outlook at it.

Regards

MOLE