Vacuum Cleaners Discussions

Interestingly, this was a flaw frequently reported by Which? but so far has escaped Consumer Reports.  The latter could be due to the relative short period of time for dyson repairs [6 years].  Tho I suspect the August 15 2006 dyson warranty extension to 5 years will satisfy dyson buyers on the hose problem [assuming they find a authorized dealer to service under warranty/don't mind returing to dyson for replacement].  What is the hose price over the counter?  $50-$60?

Carmine D.

How did you make a living before Dyson?

Why not tell us how many other brands you work on.  Better yet, I bet you tell the customer that the cost of repair exceeds the value of the vacuum.  You then sell them a brand a new vac,

Hi H.S., nice for you to chime in, We are not a one or two line sales and service centers,we can repair and find parts for almost any cleaner out there.From a belt for a dirt devil 103 hand vac to a control module for a nutone cv 850 twin motor central vacuum system.We do O.K., we have never told a customer that their unit is not worth fixing unless it's been run over or in a fire.I got news for you the repair aspect of the business is where we really excel,were not your standard issue vacuum shop.We dont have to cheat or lie just to make a living,I can even been seen in public in the daytime and not have people give me DIRTY looks...........

MOLE

Hi Carmine the dyson hoses sell for 29.95,we buy in bulk.........

Hello Mole:

Cheap for a $500 vacuum.  Do you have customers asking for dyson vacuums by name?  If so, what do you do tell them when they ask.

I mentioned my experience above with retailers and dyson buyers.  I should also say that more and more retailers tell me they encounter vacuum customers who refuse to buy any dyson vacuum for a variety of reasons.  These have increased, as you might expect, as the dyson name and brand become more pervasive.  I believe this phenomenon has taken hold in the UK where dyson buyers are waning year over year.  Of course, dyson's strategy is to open up new markets in new countries.  Very different from HOOVER which made the US [not the UK and Canada] its main vacuum market for generations and still. 

Carmine D.

Carmine,

What I’ve come to understand of people… money or the lack of it, is the main reason why Dyson vacuums or other premium price products get dismissed by consumers.  Ask a person without the ability to comfortably pay for a high price but desired product and you’ll find many reasoning’s versus the core reason…  it is hard to say out loud and to a stranger (sales person) – “I cannot afford it.”  Have a free upright give-away-day here in the U.S. by the major retailers and folks will mostly line up for the most innovative - the Dyson upright line.        DIB