Vacuum Cleaners Discussions

First upright from Miele

29 February 2008 This summer, Miele will launch its first range of upright vacuum cleaners – the S7.  It will consist of about six models, all of which feature ultra large dust bags and  “a unique swivel body, which makes it easy to manoeuvre in even the trickiest  of room layouts”. According to the company,  the decision was made following  numerous requests from customers that wanted to buy Miele  but would only use  an upright model. Text: courtesy ERTweekly.com Picture: courtesy Miele.co.uk, 2009 Edited 21st March 2009; reason: loss of original image.

CarmineD wrote:

Hi Carmine,

I believe the warranty is 1 year parts and 7 years on the motor.

Melanie

catlady wrote:

Hi:

If you intend to keep this new MIELE, you should verify your 'belief' with your local MIELE dealer.  You may have had this warranty on the original MIELE you bought from your local MIELE dealer in May 2008.  This new MIELE Salsa is a replacement from MIELE corporate which was made about 10 months into your warranty on the original MIELE S7 purchase.  It does not start the warranty clock all over again necessarily unless you confirm this with your local dealer for fact.

Carmine D.

Carmine,

You were in business some years ago. ( Not cracking on your age, my friend,just the facts) Miele did intentionally sell these uprights to the public. That is what made the hesitaion to do the exchange so puzzling.

YOU never sold test models, and as you correctly stated, it was your perogative to abstain from selling them. In this case, Miele ventured into totally new territory, uprights of their own design and manufacture. They opted to sell test models, or prototypes. And, the desired result was achieved. Needed changes were made as a direct result of the program. The only misstep was miscommunication from Miele to their dealers about exchanging them when after the official launch. It's over. Let's hope such a sequence of events does not have to unfold again. My faith in Immer Besser is at least tentatively restored. Let's see what happens as sales of S7's take off.

Trebor

Trebor wrote:

I don't hold your young age against you....and my faith in MIELE and the local MIELE dealer never ever faulted.  Ironically, as I said several times, I never was a new MIELE sales dealer.  Almost 110 years of a family owned, financed, and operated business [4th generation] with vacuum production since 1927 speaks volumes.   IMMER BESSER.

Carmine D.

Trebor wrote:

NO.  Not my prerogative.  It's bad business to sell 'test' models.  Why?  They are for 'testing'.  Display. Demo. Advertise.  Not sale.

Carmine D.

I may be under the wrong impression but I assume the user received a $100 discount from the future purchase price, to buy a 1st edition and then reporting on it. Rather than buying a test model.

Lucky1 wrote:

Hello Lucky1:

Ironically, I was hoping you would have chimed in on this thread long before now, but alas you didn't.  If I recall correctly [and sometimes I don't] you may have been the poster here who said this local MIELE dealer was a "diamond" dealer in order to get these 6 first of the test models so early on.

Earlier up, I posted a chronology of the events on this thread by this buyer from May 2008 with the purchase of a 'test' model S7 from the local MIELE dealer to now with the replacement by MIELE of the 'test' model with a production Salsa [MSRP $750].  Please read for the answer.  You'll also note some other threads on here related to the same issue if you want to read.  if you have any questions/comments after reading, please post here. 

Carmine D. 

catlady wrote:

This clearly explains, at least to me, the reason the local MIELE dealer offered to repair the 'test' model's danmaged housing by heating and remolding.  And also the reason that MIELE corporate didn't judge this as an unacceptable repair. 

Carmine D.

Today I stopped to visit my friend at his vac shop and asked him to tell me the entire saga of the S7 launch. WAY back before the launch even in Great Britain, in late 2007 there were S7 s LOANED out as test models. These were not for sale, and were to be returned after the test period was over. There were exactly 100 "pre-launch" S7 units sent to Diamond Dealers in the US for sale to customers. I verified this with my friend who has a close relationship with his Miele rep. These 100 units were intended by Miele to be sold, in order to receive documented feedback from the purchasers of the units. I questioned my friend again and he said, yes, absolutely positively these 100 pre-launch units were for sale. He did not receive any, and now says he is glad he did not. When a customer stopped in to look at a vacuum, he demoe'd the Salsa. In response the question, how long is the warranty, he said 2 yrs over all, 7 on the motor.

Trebor

Trebor wrote:

Let be perfectly clear for you, my friend.  My vacuum business.  My vacuum store.  My business rules.  I don't care what any vacuum brand maker says about selling its 'test' models.  It's bad business.  I never did it for all the reasons already discussed.  Note the operative words of your friend in the business:  He never received any 'test' model MIELE S7 uprights and says he is glad he didn't.   Even MIELE officials at the corporate headquarters were surprised that this 'test' model S7 was sold to the customer according to the customer's own account here.  Obviously, chaos and confusion abounds on which MIELE 'test' models to sell and which not to sell. 

Just another reiteration for the MIELE customer's benefit IF SHE INTENDS TO KEEP THE MIELE Salsa now.  The MIELE Salsa comes with a MIELE warranty at the time of purchase.  But, the original sale/purchase of the 'test' model S7 to the customer was in May 2008 and that started the customer's warranty clock on the MIELE.  The warranty on the customer's MIELE is already 10 months along.  The replacement MIELE Salsa does not NECESSARILY restart the warranty clock back to zero just because it's new.  I suggest the customer dicuss the actual warranty remaining on the Salsa and confirm it for a fact with the local MIELE dealer.  So, in the future, if there is a problem with the MIELE Salsa, all parties know and agree on the warranty terms.

Carmine D.