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Trilobite


Joined: Nov 7, 2007
Points: 121

The New Miele Upright Cleaner
Original Message   Mar 23, 2008 10:12 pm

Allergy Banner Alt

First upright from Miele

29 February 2008

This summer, Miele will launch its first range of upright vacuum cleaners – the S7.

 It will consist of about six models, all of which feature ultra large dust bags and

 “a unique swivel body, which makes it easy to manoeuvre in even the trickiest

 of room layouts”. According to the company,  the decision was made following

 numerous requests from customers that wanted to buy Miele  but would only use

 an upright model.

Text: courtesy ERTweekly.com

Picture: courtesy Miele.co.uk, 2009

Edited 21st March 2009; reason: loss of original image.

This message was modified Mar 20, 2009 by Trilobite
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CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #448   Mar 27, 2009 7:22 am
Trebor wrote:
Catlady wrote, "It turns out that Miele replaced my vacuum because the back panel has changed on the new S7's and it would have required additional parts that they weren't sure they could get from Germany to fix the back panel.  In the end it was easier to replace the vacuum."

It sounds like Miele already had changed the design of the back panel prior to the official product launch. The logical move then would have been to exchange all the prototypes that were sold, pro-actively. This is done by companies that are not even German, and don't have clever slogans in a foreign language. 

Trebor 



One of the many reasons 'test' [prototypes as they are called now in the new age of vacuum vernacular] models are not for sale to the general public.  Basta! 

Question:  What is the warranty on this new MIELE Salsa? 

Carmine D.

catlady


Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #449   Mar 27, 2009 8:07 am
CarmineD wrote:
One of the many reasons 'test' [prototypes as they are called now in the new age of vacuum vernacular] models are not for sale to the general public.  Basta! 

Question:  What is the warranty on this new MIELE Salsa? 

Carmine D.



Hi Carmine,

I believe the warranty is 1 year parts and 7 years on the motor.

Melanie

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #450   Mar 27, 2009 8:24 am
catlady wrote:
Hi Carmine,

I believe the warranty is 1 year parts and 7 years on the motor.

Melanie


Hi:

If you intend to keep this new MIELE, you should verify your 'belief' with your local MIELE dealer.  You may have had this warranty on the original MIELE you bought from your local MIELE dealer in May 2008.  This new MIELE Salsa is a replacement from MIELE corporate which was made about 10 months into your warranty on the original MIELE S7 purchase.  It does not start the warranty clock all over again necessarily unless you confirm this with your local dealer for fact.

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner
Reply #451   Mar 27, 2009 8:31 am
Carmine,

You were in business some years ago. ( Not cracking on your age, my friend,just the facts) Miele did intentionally sell these uprights to the public. That is what made the hesitaion to do the exchange so puzzling.

YOU never sold test models, and as you correctly stated, it was your perogative to abstain from selling them. In this case, Miele ventured into totally new territory, uprights of their own design and manufacture. They opted to sell test models, or prototypes. And, the desired result was achieved. Needed changes were made as a direct result of the program. The only misstep was miscommunication from Miele to their dealers about exchanging them when after the official launch. It's over. Let's hope such a sequence of events does not have to unfold again. My faith in Immer Besser is at least tentatively restored. Let's see what happens as sales of S7's take off.

Trebor

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #452   Mar 27, 2009 8:42 am
Trebor wrote:
Carmine,

You were in business some years ago. ( Not cracking on your age, my friend,just the facts) ........

My faith in Immer Besser is at least tentatively restored. 

Trebor


I don't hold your young age against you....and my faith in MIELE and the local MIELE dealer never ever faulted.  Ironically, as I said several times, I never was a new MIELE sales dealer.  Almost 110 years of a family owned, financed, and operated business [4th generation] with vacuum production since 1927 speaks volumes.   IMMER BESSER.

Carmine D.

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #453   Mar 27, 2009 8:49 am
Trebor wrote:

YOU never sold test models, and as you correctly stated, it was your perogative to abstain from selling them. Trebor


NO.  Not my prerogative.  It's bad business to sell 'test' models.  Why?  They are for 'testing'.  Display. Demo. Advertise.  Not sale.

Carmine D.

Lucky1


Joined: Jan 2, 2008
Points: 271

Re: The New Miele Upright Cleaner
Reply #454   Mar 27, 2009 12:34 pm
I may be under the wrong impression but I assume the user received a $100 discount from the future purchase price, to buy a 1st edition and then reporting on it. Rather than buying a test model.
CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #455   Mar 27, 2009 12:47 pm
Lucky1 wrote:
I may be under the wrong impression but I assume the user received a $100 discount from the future purchase price, to buy a 1st edition and then reporting on it. Rather than buying a test model.


Hello Lucky1:

Ironically, I was hoping you would have chimed in on this thread long before now, but alas you didn't.  If I recall correctly [and sometimes I don't] you may have been the poster here who said this local MIELE dealer was a "diamond" dealer in order to get these 6 first of the test models so early on.

Earlier up, I posted a chronology of the events on this thread by this buyer from May 2008 with the purchase of a 'test' model S7 from the local MIELE dealer to now with the replacement by MIELE of the 'test' model with a production Salsa [MSRP $750].  Please read for the answer.  You'll also note some other threads on here related to the same issue if you want to read.  if you have any questions/comments after reading, please post here. 

Carmine D. 

CarmineD


Joined: Dec 31, 2007
Points: 5894

Re: Final Update
Reply #456   Mar 27, 2009 1:01 pm
catlady wrote:
It turns out that Miele replaced my vacuum because the back panel has changed on the new S7's and it would have required additional parts that they weren't sure they could get from Germany to fix the back panel.  Melanie



This clearly explains, at least to me, the reason the local MIELE dealer offered to repair the 'test' model's danmaged housing by heating and remolding.  And also the reason that MIELE corporate didn't judge this as an unacceptable repair. 

Carmine D.

Trebor


Joined: Jan 16, 2009
Points: 321

Re: The New Miele Upright Cleaner: Lunch with the local MIele Dealer
Reply #457   Mar 27, 2009 6:33 pm
Today I stopped to visit my friend at his vac shop and asked him to tell me the entire saga of the S7 launch. WAY back before the launch even in Great Britain, in late 2007 there were S7 s LOANED out as test models. These were not for sale, and were to be returned after the test period was over. There were exactly 100 "pre-launch" S7 units sent to Diamond Dealers in the US for sale to customers. I verified this with my friend who has a close relationship with his Miele rep. These 100 units were intended by Miele to be sold, in order to receive documented feedback from the purchasers of the units. I questioned my friend again and he said, yes, absolutely positively these 100 pre-launch units were for sale. He did not receive any, and now says he is glad he did not. When a customer stopped in to look at a vacuum, he demoe'd the Salsa. In response the question, how long is the warranty, he said 2 yrs over all, 7 on the motor.

Trebor

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