Vacuum Cleaners Discussions

First upright from Miele

29 February 2008 This summer, Miele will launch its first range of upright vacuum cleaners – the S7.  It will consist of about six models, all of which feature ultra large dust bags and  “a unique swivel body, which makes it easy to manoeuvre in even the trickiest  of room layouts”. According to the company,  the decision was made following  numerous requests from customers that wanted to buy Miele  but would only use  an upright model. Text: courtesy ERTweekly.com Picture: courtesy Miele.co.uk, 2009 Edited 21st March 2009; reason: loss of original image.

I spoke with Jim at Miele this morning and explained how the Vac Shop wanted to do the repair on my vacuum.  I asked if this was acceptable to Miele and he said he could see it from both of our prospectives, but agrees that with this being a new machine it should be repaired properly by replacing the part.  At that point in time I did ask if they could replace the vacuum since it was a test model and I've had 2 hose issues and the repair because the vacuum would not lean down all of the way.  I didn't even mention the indicator not working properly.  He told me that he did request a replacement for me a couple of weeks ago but it was not authorized.  He said if he had it his way I would already have a new vacuum, but it is out of his control.  He then told me that he will have his Supervisor call me (Sally) if anything else to consol me about this.  Hmmm, I don't think there's going to be  much consoling at this point in time.  I'm pretty close to ripping into someone, but I know that won't get me anywhere. 

I'll update after I speak with Sally.

Melanie

Hi Melanie,

I was under the impression that the shop could do the back panel replacement. Have they refused flat out or are they hemming and hawing?

Tell them that is what you want and what you are due as this is their mess. It should be possible to handle this as before. Either, keep the cleaner at home and use it until the part comes in or insist upon a comparable loaner machine if they say they need to keep yours. Also, get their repair schedule (estimated time for the part to arrive plus time estimated to complete replacement.)

Refuse the "melting" offer and insist on a part replacement.

Venson

Venson wrote:

catlady wrote:

This is what should happen!!!

Miele should send you a NEW S7, shipped to your house with a ups pick up for your old machine,The new machine should be New and factory sealed. Bosch did and does this as they want to build their customer service reputation, If this was handled right from the begining with your machine [You'd Be happy as a clam and send them customers ,but no miele is all about miele. So much for emmer-besser.......

regards

MOLE

Hmmm, I'm confused.  I replied to Venson and somehow that started a new discussion.  I'm not sure what I did wrong.  Does anyone know how to fix that?

Melanie

catlady wrote:
I don't know but I was wondering how you did it. It may have been me as I noticed my post to you looks like a quote. Well, not to worry -- message received.

Venson

Just reading through this blog, I would be very hesitant to purchase any Miele product given the shoddy treatment she's received.  I used to think that it might be nice to buy a Miele someday, but that will never happen.  There are too many other companies who stand behind their products. 

Severus wrote:
Hi Severus,

I wouldn't throw the baby out with the bath water. Though I thoroughly understand that the point is moot, the issue is that the independent dealer/authorized service facility by lack of forethought -- and by lack of a little looking -- botched what should have been a simple repair. From the sound of it, even more heinous, is appears highly likely they didn't even get original parts for the initial repair. All that is no fault of Miele's whose position is that, or so they told me, the repair people should be responsible for setting things right, not the company nor at the company's expense.

It would be great if Miele replaced the whole machine but that would, I think, let the brilliant folks at the repair shop off the hook and they don't deserve to be. Explain to me how I may step forward to honor a debt that YOU owe and later hold you accountable for it? Unless the dealer who did the damage agrees to reimbursing the manufacturer in advance of replacement what's to be done? In this case save for the hose, the cleaner operates well and as there is no damage or defect regarding the rest of the machine I'd settle for the replacement of the back panel at the dealer's expense. Anyway . . .

My two Mieles are great and thus far have presented me with no problems. The purchases were intended to at last expose myself to a little bit extra of luxury -- like giving up Melmac for bone china. HOWEVER, I have long been vociferous that Miele and several other niche-brand vacuums are not the only game in town due to ridiculously high prices. There are other far less expensive machines that will do the same work as well or better. Purchases of vacuums at the $1,000 a pop or above should only be made if they are easily affordable to the buyer.

Here I also repeat myself. If you are not out to impress the neighbors with state-of-the-art gizmos and merely want a decent, worthwhile machine consider rebuilt or refurbished metal Luxes, Kirbies, Tristars, etc. They're good, they're tough and can carry even heard-hearted users a long way down the road with reasonable care. If you just must have new but have to consider the pocket book -- check out Hoover/TTI and Kenmore, etc. None of these may be your dream machine but they'll get work done.

Venson

Severus wrote:

Hi Severus,

I wouldn't throw the baby out with the bath water.   Venson

By all accounts, Melanie's MIELE S7 is a 'test' model that is for demo and display by the dealer[s].  Not for sale to the general public.  There is a story here in the story which we don't have and didn't get.

Carmine D.