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Trilobite

Joined: Nov 7, 2007
Points: 121

The New Miele Upright Cleaner
Original Message Mar 23, 2008 10:12 pm

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First upright from Miele

29 February 2008

This summer, Miele will launch its first range of upright vacuum cleaners – the S7.

It will consist of about six models, all of which feature ultra large dust bags and

“a unique swivel body, which makes it easy to manoeuvre in even the trickiest

of room layouts”. According to the company, the decision was made following

numerous requests from customers that wanted to buy Miele but would only use

an upright model.

Text: courtesy ERTweekly.com

Picture: courtesy Miele.co.uk, 2009

Edited 21st March 2009; reason: loss of original image.

This message was modified Mar 20, 2009 by Trilobite

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Venson

Joined: Jul 23, 2007
Points: 1900

Re: The New Miele Upright Cleaner
Reply #359 Mar 20, 2009 3:06 pm

Venson wrote:

. . . Dusty or anyone with a with S7s in stock, please take a look for verification's sake -- if you don't mind.

Thanks

Venson

Hi guys, Confirmation accomplished. I checked in with Miele again and per a short conversation with good old Jim I learned that the prototype hose hooks up basically the same as mine does. HOWEVER -- Miele ships replacement hoses for the S7 complete meaning the swivel neck piece I mentioned came attached. The guys who did the work probably did not realize that all they had to do was take the new swivel connection off as described and attach only the replacement hose.

Best,

Venson

This message was modified Mar 20, 2009 by Venson

DysonInventsBig

Location: USA
Joined: Jul 31, 2007
Points: 1454

Re: The New Miele Upright Cleaner
Reply #360 Mar 20, 2009 4:14 pm

dusty wrote:

Catlady mentioned her vac shop carries the Simplicity line but didn't mention which model she tried. From all I've read I wonder if the dealer was less about finding a suitable vacuum for the customer and more about getting rid of a tester vacuum before new stock arrived and would make it harder to sell.

Dusty

dusty

Joined: Feb 8, 2008
Points: 264

Re: The New Miele Upright Cleaner
Reply #361 Mar 20, 2009 5:17 pm

Venson wrote:

Kudos to your for noticing this...not so much to the Authorized Miele Repair center. How disappointing.

Dusty

CarmineD

Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #362 Mar 21, 2009 9:03 am

CarmineD wrote:

Tho I must admit that I was intrigued with Senator Grassley's advice to the banking industry employees who made off with the huge taxpayer funded bonuses. He said and I paraphrase: Do what the Japanese do, come bow your heads, ask for forgiveness, then go commit suicide. Perhaps the Japanese hold themselves to a higher ethical and moral standard than the USA business leaders. I wonder if the Honorable Senator would say and expect the same [Japanese] standard for his peers in Congress?

Carmine D.

I understand the Hon. Senator has backed off. Why? Could it be that his cohorts Senators Dodd [Dem-Conn] and Reid [Dem-NV] snookered the US taxpayers by inserting the "AIG bonus clause" for 2008 in the Stimulus Bill at the 11th hour [Friday Feb 13] before passage? Yes indeed. [Sorry Mike for the non-vacuum point. But maybe it applies here. Before we indict, condemn, and set punishment, it behooves us to get the whole story].

Carmine D.

catlady

Joined: May 28, 2008
Points: 77

Update from today
Reply #363 Mar 21, 2009 2:55 pm

I dropped the vacuum off at the Vac Shop. I explained why I was there and showed them the damage to the back of the vacuum. They showed me the replacement hose and tested my tools on it and they fit. Then then told me to fix the damage they would heat the plastic and smooth it out. I told them that was unacceptable and that I wanted the back panel replaced. They then said they do that all of the time and I won't even notice. I still said no. They then said that if they have to replace the back panel they will have to pay for it since they damaged the vacuum. I told them that I paid a lot of money for that vacuum and I wanted it returned to the condition I bought it in. They then told me that they will see what they can do. I asked how long it would take and they said to replace the hose I can have it by Monday or Tuesday. To replace the back panel it could be a couple of weeks because they will have to wait for the part to come in.

I'm not very happy at all right now.

CarmineD

Joined: Dec 31, 2007
Points: 5894

Re: The New Miele Upright Cleaner
Reply #364 Mar 21, 2009 3:29 pm

Hello Melanie:

Why didn't you give them the opportunity to fix the broken plastic as they recommended. Then, as a back up option, if the repair is not satisfactory to you and does not make you happy, insist on the new part replacement. In the mean time you have your vacuum while you are waiting for the part to come in.

Carmine D.

Venson

Joined: Jul 23, 2007
Points: 1900

Re: Update from today
Reply #365 Mar 21, 2009 3:32 pm

catlady wrote:

Hi Melanie,

As I explained above, there was no need for the damage in the first place all they had to do was undo the cuff. Yes, they will have to pay to replace the back panel but they also have profited enough from the original sale of the cleaner plus will profit when you go back to them for bags and filters. They won't have to shut down business and move to the poor house any time soon. Maybe they'll put on their thinking caps next time.

Oh yeah -- just for your edification -- when opening the cover on the clean-out port at the back of the machine, be sure to turn each of the "screws" a quarter of a turn only. They stop after a quarter turn but it appears that some folks were under the impression that they screw all the way out. They are really latches and only require a quarter turn to allow you gently pry of the cover.

Best,

Venson

catlady

Joined: May 28, 2008
Points: 77

Re: The New Miele Upright Cleaner
Reply #366 Mar 21, 2009 3:47 pm

CarmineD wrote:

Hello Melanie:

Carmine D.

I just don't feel that that type of repair is acceptable for what I paid for the vacuum. If I wanted that type of repair I would have purchased another vacuum from Wal Mart. Once the hose is replaced I will see if I can pick the vacuum up and keep it until the back panel comes in and then I will take it back to have the panel put on.

catlady

Joined: May 28, 2008
Points: 77

Update
Reply #367 Mar 21, 2009 4:35 pm

Hi Carmine,
Is heating and smoothing the plastic a normal repair done in Vac Shops where the plastic on a vacuum may be damaged?
I think if my vacuum was older and not still under warranty I would allow them to do that type of work on the vacuum. It just felt like that was an unacceptable repair for such an expensive and new machine.

dusty

Joined: Feb 8, 2008
Points: 264

Re: Update
Reply #368 Mar 21, 2009 5:35 pm

catlady wrote:

Is heating and smoothing the plastic a normal repair done in Vac Shops where the plastic on a vacuum may be damaged?
.

Only for vacuum shops that don't know what they are doing and are trying to cover thier *ss. If you took your new car in to the dealer to have a stereo installed and they mangled the plastic in the dash would you allow them to try and melt it back into shape?

Dusty

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