Vacuum Cleaners Discussions |
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Trilobite
Joined: Nov 7, 2007
Points: 121
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The New Miele Upright Cleaner
Original Message Mar 23, 2008 10:12 pm |
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First upright from Miele | | 29 February 2008
This summer, Miele will launch its first range of upright vacuum cleaners – the S7. It will consist of about six models, all of which feature ultra large dust bags and “a unique swivel body, which makes it easy to manoeuvre in even the trickiest of room layouts”. According to the company, the decision was made following numerous requests from customers that wanted to buy Miele but would only use an upright model. Text: courtesy ERTweekly.com Picture: courtesy Miele.co.uk, 2009 Edited 21st March 2009; reason: loss of original image. |
This message was modified Mar 20, 2009 by Trilobite
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: The New Miele Upright Cleaner
Reply #354 Mar 20, 2009 9:48 am |
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Melanie and All, At the risk of sounding like a broken record, this incident with Catlady's S7 is not trivial. What is on trial is nothing less than whether 'Immer Besser' is still true, or has become just another slogan. No matter how thorough quality control is, a mistake can slip through. I knew a guy who had a faulty Pioneer receiver. The three highest guys in the entire company flew to the states, personally delivered an entire new unit, along with a new LaserDisc player (state of the art at the time) plus every disc availalbe at the time and 500.00 worth of coupons good for Pioneer product. A gold embossed letter offered profuse apologies and THANKS for the opportunity to correct their mistake and for his continued patronage as a Pioneer customer! How long did it take? Two trips to the dealer. The second only because they were waiting for a more sophisticated piece of testing equipment. They told the customer to expect delivery of a new replacement unit. He did not expect three Japanese executives bowing and scraping at his door. What was the neatest part to him? And I quote, "They showed they really cared about me as a customer. They felt obligated to earn my loyalty and my buisness. The letter and a replacement from the store would have been fine." HE HAS NEVER FORGOTTON THE INCIDENT, and obviuosly neither have I, and it did not even happen to me. I believe Miele's days, at least in the vac market, as a premium brand are numbered. This kind of seemingly insignificant incident is exactly how it all begins. No one has the guts to just stand up and do what's right. Well meaning people caught in a chain of command are afraid to step out of line and over their designated authority. But it's easier to get forgiveness then it is to get permission. Melanie, I would call MIele myself, and ask them to read this thread. But it will mean more coming from you, the customer. Miele better wake up, their complacency will be the end of them. Trust me, it has already begun. You can see it by the simple fact that the immediate resolution has been in front of them all along, and NO ONE anywhere in the food chain has said, "It's our mistake, sorry, here's a new vac and a pack of bags. Thanks for letting us make this right, Thanks for your business. Don't be a stranger." The cost of the vacuum is not the point. The profit on this vacuum (even at full price) and a secdond one has already been spent in leaving this unresolved for this long. Melanie's time, energy, and money (plus the rep's the dealer's and MIele's) are being wasted. Every day this goes unresolved strengthens my resolve to steer people away from Miele. That is the terrible and glorious beauty of the internet. People can share their pain, and others can feel it. Trebor Pioneer should have saved the air fare. Maybe they would not be getting out of the TV market. 
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dusty
Joined: Feb 8, 2008
Points: 264
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Re: The New Miele Upright Cleaner
Reply #356 Mar 20, 2009 10:33 am |
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I suspect your local MIELE dealer doesn't carry the RICCAR line, and just the less expensive sister brand Simplicity, so as not to compete with the MIELE. Just my opinion. Carmine D. Catlady mentioned her vac shop carries the Simplicity line but didn't mention which model she tried. From all I've read I wonder if the dealer was less about finding a suitable vacuum for the customer and more about getting rid of a tester vacuum before new stock arrived and would make it harder to sell. Dusty
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: The New Miele Upright Cleaner
Reply #357 Mar 20, 2009 1:59 pm |
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Catlady mentioned her vac shop carries the Simplicity line but didn't mention which model she tried. From all I've read I wonder if the dealer was less about finding a suitable vacuum for the customer and more about getting rid of a tester vacuum before new stock arrived and would make it harder to sell.
Dusty Your comment about the hose replacement on the RICCAR Radiance made me laugh. I don't know if you read this post of mine from yesterday . It summarizes my thoughts and feelings about selling "test" models to customers. "For all the reasons already discussed here and elswhere on threads dealing with new product launches, I never sold a "test" model [read demo and display] to a customer. Never. I always recommended that the customer wait until the model was formally released by the brand maker. I also refused to take orders for customers with deposits. Even if customers were insistent, as some can often be. Instead, I would advise when the new product order was expected, and told them to call/return if they were still interested. No doubt, I lost some sales over 40 plus years. But business is business and I ran mine my own way." Carmine D.
This message was modified Mar 20, 2009 by CarmineD
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Venson
Joined: Jul 23, 2007
Points: 1900
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Re: The New Miele Upright Cleaner
Reply #359 Mar 20, 2009 3:06 pm |
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. . . Dusty or anyone with a with S7s in stock, please take a look for verification's sake -- if you don't mind.
Thanks
Venson Hi guys, Confirmation accomplished. I checked in with Miele again and per a short conversation with good old Jim I learned that the prototype hose hooks up basically the same as mine does. HOWEVER -- Miele ships replacement hoses for the S7 complete meaning the swivel neck piece I mentioned came attached. The guys who did the work probably did not realize that all they had to do was take the new swivel connection off as described and attach only the replacement hose. Best, Venson
This message was modified Mar 20, 2009 by Venson
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: The New Miele Upright Cleaner
Reply #362 Mar 21, 2009 9:03 am |
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Tho I must admit that I was intrigued with Senator Grassley's advice to the banking industry employees who made off with the huge taxpayer funded bonuses. He said and I paraphrase: Do what the Japanese do, come bow your heads, ask for forgiveness, then go commit suicide. Perhaps the Japanese hold themselves to a higher ethical and moral standard than the USA business leaders. I wonder if the Honorable Senator would say and expect the same [Japanese] standard for his peers in Congress? Carmine D.
I understand the Hon. Senator has backed off. Why? Could it be that his cohorts Senators Dodd [Dem-Conn] and Reid [Dem-NV] snookered the US taxpayers by inserting the "AIG bonus clause" for 2008 in the Stimulus Bill at the 11th hour [Friday Feb 13] before passage? Yes indeed. [Sorry Mike for the non-vacuum point. But maybe it applies here. Before we indict, condemn, and set punishment, it behooves us to get the whole story].
Carmine D.
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