Vacuum Cleaners Discussions

First upright from Miele

29 February 2008 This summer, Miele will launch its first range of upright vacuum cleaners – the S7.  It will consist of about six models, all of which feature ultra large dust bags and  “a unique swivel body, which makes it easy to manoeuvre in even the trickiest  of room layouts”. According to the company,  the decision was made following  numerous requests from customers that wanted to buy Miele  but would only use  an upright model. Text: courtesy ERTweekly.com Picture: courtesy Miele.co.uk, 2009 Edited 21st March 2009; reason: loss of original image.

Miele S 7210 - the Which? Magazine verdict:

Test criteria	Rating
Cleaning
Carpet
Laminate floors
Floorboards
Walls and corners
Performance
Allergen retention
Pet hair
Noise
Ease of use
General use
Emptying
Cleaning stairs
Manoeuvrability

With an overall score of 76%, this cleaner is the highest-scoring upright cleaner currently available, and the second-highest scoring cleaner overall. The S7210 is the entry-level model - the rest of the range have not yet been tested.

Immer besser indeed!  

Thanks Model2,

You've made my day.

Best,

Venson

Model2,

Have you forgotten that Carmine says Which ratings are not to be believed ?

HARDSELL wrote:

I'm aware a lot of people say a lot of things on this site, and I take them all with a pinch of salt

Model2 wrote:

And I take them with a grain of salt!

Carmine D.

I spoke with Miele again and they are sending another replacement hose to my Vac Shop.  They said there should not be a difference in the hose from my test vacuum and the hose for the released vaccum, but they did make some changes to make the hose stronger than what the test vacuum had.  However, the fit and size should not be different.  They could not find the order for the replacement hose from the Vac Shop so they are sending a replacement hose directly from Miele to the Vac Shop.  I asked him what they will do about the damage and they asked me if it was very bad or minor.  I explained that it was not severe, but there are small chunks of the plastic missing and cut out from around where the hose connects to the vacuum.  It is very noticeable to me and my husband.  He said he spoke with the Vac Shop and they told him they had to remove the back to replace the hose and may have damaged it then.  He stated to deal with one problem at a time and to first make sure my new hose will work out.  I'm not sure if I'm happy with that response, but I will be patient and see how this plays out.  I see no reason to complain if in the end everything gets resolved. 

My Vac Shop still has not received the new hose, so right now I'm waiting for that to come in.

More to come...

Melanie

Hi Melanie:

Glad to hear progress is being made.

Here's the question to ask your local MIELE dealer after the old hose is replaced with the new MIELE hose.  If I were to come in as a customer and ask for this body damage to be repaired by you to bring my MIELE S7 back into the original new condition it was before the hose replacement, what would have to be done and how much would it cost?  After the local dealer tells you, then ask them to do it and tell you when it will be ready for pick up!  If your local dealer refuses, tell them you'll take it up directly with MIELE.  If the local dealer still refuses, then go directly to MIELE.  You don't want to do business with that MIELE dealer in the future.  The local dealer has to satisfy you.  Not the other way around.  If the local dealer can't meet with your satisfaction, MIELE will. 

Carmine D.

The customer service you are getting is TERRIBLE! As a Miele Dealer I must say how embarrassed I am. What galls me the most is your dealer is no small timer in the Miele vac business if he had a prototype model for sale, as they were only given to the select few. No way I would treat you like that. COMPLAIN! COMPLAIN! COMPLAIN!

Hi Melanie,

I'm glad to learn that you've got ball rolling on this. By all means do follow Carmine and Lucky1's advice. Stay on the dealers case until you get a solution you can live with. I still think the shop must have tried to do a quick fix as Miele has no record of them requesting the proper replacement part. Aa I recall, this shop also had a hard time in getting it together about even S7 dust bags. Anyway . . .

Best,

Venson

I would start screaming at the top of my lungsThe machine is under a year old,it should be replaced by either miele or the dealer.Or get a full refund and buy elsewhere.........

MOLE