Vacuum Cleaners Discussions

http://gizmodo.com/345918/dyson-dc24-vac-sir-james-brings-his-ball-back

Two models, one small, one large :-

DC24
http://www.dyson.co.uk/store/product.asp?product=DC24-ALLFLOORS

DC25
http://www.dyson.co.uk/store/product.asp?product=DC25-ALLFLOORS

HARDSELL wrote:

You missed alot HS.  You have kow towed CR over its ratings.  Why?  In part, because it has consistently given dyson fair to middlin ratings.  The worse of the dyson ratings from CR go to dyson DC15.  UNTIL, the DC24, which rated even worse than a DC15.  Not yet up to bat with CR is dyson's DC25 ball, tho as noted it is discounted well below MAP by many retailers who are stuck with it.  If the CR rating for dyson's DC25 is as bad as the previous dyson ball models, dyson will scrub the ball technology from the line up.  That's one that even you can't twist with a favorable spin. 

Carmine D.

CarmineD wrote:
Consumers use their vacs in a real world.  I trust them more than CR.

Speaking of Dyson and $#%*...the DC15 All Floors has made a mysterious reappearance onto Dyson's UK website line-up, priced higher than the (in my opinion) vastly superior DC25 Animal. However, the DC15's marked as 'out of stock'

Until recently, the website's upright line-up had been whittled down to just 3 main models, the DC14, DC24 and DC25, following the discontinuation of the DC07.

http://www.dyson.co.uk/store/productcat.asp?category=UPRIGHT

Also, the DC27 was due out in the UK in February...it's the end of May, and it's still nowhere to be seen...what's the hold-up? Promotions for it have been running in the Argos catalogue since its intended launch date...

That was supposed to say 'Speaking of Dyson and B-a-l-l-s, but apparently I'm being censored for profanity...

Model2 wrote:

Hello Model2:

If you type:  "dyson ball"  "ball model"  "DC15, DC24, DC25 ball" the edits will not kick in.  But not to worry, in short order it won't be an issue here anymore. 

Carmine D. 

HARDSELL wrote:

Like it or not, most consumers read and use CR for purchases.  Even with on-line dyson ratings, that you taut over CR's testing and expertise, are peppered with quotes and paraphrases about the high dyson prices and only fair to average performance.  This is the standard CR criticism in speaking about all the dyson models since 2002.  Alot of fluff and little function.  It's etched in shoppers minds now.  Talk about dysons now and you'll inevitably hear it.

Carmine D.

Here is something that I want to bring up; why is there such an abundant amount of refurbished Dyson's out there?  I mean, every major online Dyson retailer on the web flaunt their wide selection of factory reconditioned models.  I for one would like to know the nature of the returned models (if they are defective, or if customers are simply dissatisfied with their purchase), and how much money Dyson loses on each model (from replacing used parts and selling each unit at a depreciated value).  Dyson has reached second best reliability ratings from CR in both upright and canister categories, so are these returns reflecting customer dissatisfaction, or is CR inaccurate in gauging reliability?  Perhaps Dyson should follow Apple's lead and implement a similar retail policy that stipulates no customer returns, with direct manufacturer interaction should a defect arise.

P.S. - Some may see me as a Dyson antagonist, but I am rather a Dyson realist (I do own a DC23 that I think highly of), meaning that I will call out bull*&$% when I see it. 

iMacDaddy wrote:
I can't speak for the US, but over here, most vacuum manufacturers, including Vax and Hoover, two of the three biggest-selling brands, have stickers on their machines which direct their customer to call the company's helpline in the event of a problem, rather than returning it to the store. While Dyson - as far as I can see - do not state this explicity, every model of Dyson sold since the DC01 have had a sticker with the helpline numbers prominently and permanently affixed. If you try to return one to the store, you will be told firmly, 'We can't help you. Call the Dyson helpline.' And they won't budge on this!

iMacDaddy wrote:

Hi iMacDaddy,

Dyson has never been a particular favorite of mine but it and any number of other vacuum cleaners are not infallible as regards abuse. Any one of the posters here who are in the vac repair business can tell you stories on top of stories regarding this. I think popularity has enticed a truckload of household dunderheads -- people who shouldn't be allowed near even a light switch -- to buy the brand.

Anyone can buy a vacuum cleaner but not all understand either the machine or how to use it, situation to situation. Thus, you end up with lots of returned machines that may later be fixed and cleaned up and then resold.

I remember when my local BestBuy was pushing the easy return policy that I'd see vacuums of all brands coming back every time I was in the store. My local Sears has a corner in its appliance department where they tag returned vacs for resale. Matter of fact, I returned a new Electrolux 7020 to Sears because a wheel came off it's low-profile PN and also because the bag size was ridiculously small.

However, were any vacuum manufacturer not to make return or repair a relatively easy deal I'd be highly wary about buying its products.

Venson