Vacuum Cleaners Discussions |
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M00seUK
Joined: Aug 18, 2007
Points: 295
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Dyson DC24 / DC25 Vacs: Sir James Brings his Ball back
Original Message Jan 17, 2008 3:54 pm |
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson DC24 / DC25 Vacs: Sir James Brings his Ball back
Reply #432 Apr 21, 2009 5:04 pm |
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Curious if any dealers here have any feedback on dyson's DC25 ball for likely repairs under warranty. Visited an authorized dyson dealer in Las Vegas who mentioned a common fault with DC25's. Any news on these from others? He had a half dozen DC07 and DC14 awaiting OK for repairs: All for clutches. Carmine D.
Perhaps dyson dealers are precluded from public forum commenting on dyson technical bulletins and problems under warranty period. Let me try another approach: Again for authorized dyson dealers and/or dyson employees who read and post here: Does dyson have a standing policy in force for all parts/products that fail under the warranty period to be shipped back to the factory/research lab for inspection and/or examination so as to be improved and corrected in current production?
Carmine D.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson DC24 / DC25 Vacs: Sir James Brings his Ball back
Reply #434 Apr 22, 2009 9:05 am |
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What is the common fault with the DC25?
Hi iMacDaddy:
Thanks for asking. Fragile and faulty motor wiring harnesses. Wires and connections appear to me [and others] to be thread thin and break off easily. Certainty not made to vacuum industry standards let alone to withstand the additional shakes, rattles, and rolls of "ball technology" and the ensuing steering and maneuverability that supposedly come with it. Hence, my question about dyson's policy for inspecting/examining faulty parts [fail under normal use quickly after sale] under lab/test conditions and correcting during current/future production. Carmine D.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson DC24 / DC25 Vacs: Sir James Brings his Ball back
Reply #435 Apr 22, 2009 1:50 pm |
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Here's the dyson legalese from its Web Site: - Product Recall
- If a serial defect or an otherwise significant problem in Products becomes apparent to either party and it is reasonably suspected that the cause is a defect in Goods, the Supplier shall immediately at Dyson’s request carry out an appropriate investigation into the Goods or participate in and co-operate with Dyson in Dyson’s investigation to determine the cause of the defect, to evaluate any safety aspects and to establish the remedial action required.
- If it is determined by either party that the serial defect affects product safety, the general function, performance or general levels of customer satisfaction with the Products, or if either party wishes to anticipate and prevent a likely government safety-related recall or if a government agency orders or requests Dyson to conduct a safety-related recall, then Dyson will implement a recall or service action campaign and, if necessary, such Products as are or may prove to be defective shall be repaired or replaced as appropriate.
- Dyson may determine that all or a proportion of any recall costs are the responsibility of the Supplier and are payable to Dyson. The costs to be reimbursed will include the warranty costs and administrative expenses incurred by Dyson.
- Confidential Information
- Confidential Information
- The Supplier shall keep confidential (and procure that its respective employees and agents shall keep confidential) any information relating to Dyson which is by nature confidential and which it or they may acquire in relation to the provision of Goods or Services, and shall not use or disclose such information except with the consent of Dyson or in accordance with the order of a court of competent jurisdiction.
- The Supplier shall ensure that all confidential Dyson designs, work in progress and finished Goods are kept in a secure location and in such a way that they are visible only to employees of the Supplier while in the custody or control of the Supplier, unless expressly otherwise agreed by Dyson.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson DC24 / DC25 Vacs: Sir James Brings his Ball back
Reply #436 May 3, 2009 5:42 pm |
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TARGET stores are trying to stir up sales action on dyson models with $100 Giftcards on DC14 AF, DC17 AA, DC24 AF, DC25 AFand DC25 Animal. At advertised prices of $399, $549, $399, $499, and $549 respectively before the giftcards with the purchase. BTW, the advertised slogan: "never loses suction" is footnoted with the test number IEC 60312 Cl 2.9. What happened to the freebie DC16 Handheld? Have to wait and see what the future holds at TARGET stores. Perhaps, the DC16 giveaway will be added to the current dyson incentives too to stimulate more dyson sales? Can't hurt. Carmine D. |
HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Dyson DC24 / DC25 Vacs: Sir James Brings his Ball back
Reply #437 May 3, 2009 7:38 pm |
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TARGET stores are trying to stir up sales action on dyson models with $100 Giftcards on DC14 AF, DC17 AA, DC24 AF, DC25 AFand DC25 Animal. At advertised prices of $399, $549, $399, $499, and $549 respectively before the giftcards with the purchase. BTW, the advertised slogan: "never loses suction" is footnoted with the test number IEC 60312 Cl 2.9. What happened to the freebie DC16 Handheld? Have to wait and see what the future holds at TARGET stores. Perhaps, the DC16 giveaway will be added to the current dyson incentives too to stimulate more dyson sales? Can't hurt. Carmine D. Did you see this in store. No mention of giftcard on the web site,
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