Vacuum Cleaners Discussions

http://gizmodo.com/345918/dyson-dc24-vac-sir-james-brings-his-ball-back

Two models, one small, one large :-

DC24
http://www.dyson.co.uk/store/product.asp?product=DC24-ALLFLOORS

DC25
http://www.dyson.co.uk/store/product.asp?product=DC25-ALLFLOORS

Trilobite wrote:
"concentrated technology", seems to mean smaller and fewer cyclones resulting in less efficient dirt separation in the chamber which in turn means more cleaning of filters.  Personally, I think this machines size fits a market segment and the people buying it wont mind the extra maintenance it requires.  Either that or nobody will ever touch the filters, the machines will clog and they'll wonder why they ever spent the money on the darn thing in the first place

Dusty

dusty wrote:

Dyson customer support was not up to speed on the in and outs of the new DC24/25, I was put on hold while customer support located the answer/s to my questions.  I did ask twice if the HEPA needed cleaning and each time was answered "yes and every 3-6 months".  That’s all I know of this.  Indeed, cleaning a HEPA once a month seems excessive.

DysonInventsBig wrote:
Hi DIB,

I agree, it doesn't make any sense why Dyson would modify the pre-motor filter type for this particular model.  I thought that it would have the same pre-motor filter as the other models, that should be rinsed every 6 months. This is interesting.  I guess we'll find out the real details in due time.

-MH

Motorhead wrote: The rep hinted that changes may be coming to filter cleaning requirements to the rest of the line too.  Apparently they want the customer to be a little more involved with the machine rather than just a once a year rinse out.  As you say, time will tell.

Dusty

What intrigues me most, is the haphazard way in which the new 'Core Separation Technology' is installed in the new range (...or not, as the case may be!)

The UK Dyson site is quite dreadful with the lack of information: ARGOS catalogue states DC22 does have Core Separation; Dyson site has no info.

dusty wrote:

The dyson "Never clogs. Never loses suction" mantra is coming back to haunt.  Takes more than a nifty change in wording and moving on.   Doesn't it?

I posted about my parking lot experience with a female COSTCO customer who was returning a DC14 Exclusive [$469 last I checked] that lost suction after one year.  I asked her if she cleaned the filter?  She looked at me belligerently and said:  "I was told this vacuum never needed maintenance.  That's why I paid $500 for it. "  Not a happy camper.  I bet she got her money back after one year of use.  I wonder if that was a friend or family member who gave her that advice?  Or a dyson rep?  Or a COSTCO sales associate?  Or all of them combined? So much for hearsay.  I mean word of mouth, excuse me.  Best form of advertising. I like to add the caveat:  WHEN AND IF IT"S TRUE.

PS: She had the dyson instruction manual with her.  It didn't look as though it was read.

Carmine D.

CarmineD wrote:
And this is why it's a good idea to buy for a qualified vacuum dealer who would (hopefully) explain the ins and outs of how any machine works and what is required to keep it going.  Can't keep count of how many people bring in their Hoovers, Eureka, Bissells and such and tell me what crap they are.  Have they changed the belt?  No.  Filters? No.  The response when you tell them they have to?  Gee, they didn't tell me that where I bought it.  At least they got a good deal on chicken and tires when they purchased it.

I will answer a few queries people have mentioned about the new models from Dyson from what I have seen in the UK:

1. The core serparation technology is only on the DC22/23 canisters as stated in the UK brochure pack which I have been sent.  The brochure states DC22 for smaller homes and DC23 for larger homes.

2. The root cyclone technology is only in the DC24/25 uprights.  Looking at the machines using root 6 technology (like the DC18 Slim and smaller version in the DC16 hand held)

3. In the brochure one of the DC23 canister models has a 'new' lower/slimmer contact head nozzle for going under low furniture.

The brochure packs do not mention filter cleaning.  What I've have seen so far with the DC24/25 in the shops in the UK (awaiting for the DC22/23 to be on display) the filter washing states on machines, the DC24 every month for both and the DC25 every 3 months for both.  I thought this was strange and a step back.  Why?  Well at least the bin set up on the bigger DC25 is the same as the DC18 Slim and that is every 6 months (pre motor only) and the DC24 bin which will be bigger than the DC16 hand held which the DC16 is every 3-6 months!!   The DC24 should be the same, surely!? The cyclones on the DC24 are smaller slightly than the DC25.  I don't understand why this is so with these 2 models, to me it's a step back!  I can understand why they may be getting the customer to wash the post motor filter (used to changed these on the DC01 every 3 months) unlike other models, and with the DC24/25 having 2 HEPA filters pre and post.  

Not sure on the DC22/23 filter cleaning until the modesl are on display!  I believe DC22 that was launched in Japan with it's core technology the filter cleaning (which I believe someone mentioned on here) is every 7 years!  Correct me if I'm wrong. 

Looking at the brochure pack on the DC24/25 looks like the gear system on the brush bar has been dropped in place of a belt on these 2 models.   The belt is at one end not in the middle or slighlty offsite.  From What I can see you have no access to the belt but you can remove the brush bar from one end only (similar to the DC15/18/21).  The bin release from the machine on the DC24 acts as the release to empty the bin as well.

DC18

dusty wrote:

You are probably not an advocate of "blindly" accepting and following advice from friends and family for purchases of $500 plus.  Instead, going to the experts and industry professionals.  Like for vacuums, especially dyson costing $500 plus.  Word of mouth among consumers doesn't always hold true.  You would agree from the customers you service. 

In hard economic times [like now] buying chickens and tires comes before vacuums for most US consumers.  You have to eat and drive your car to work if you want a roof over your head with rugs and furniture to vacuum.  I read that home foreclosures in the US exceeded housing sales for the month of January 2008.  The first time since the great depression in the 1920's and 1930's.  

Carmine D.

CarmineD wrote:
Wishful thinking, again.  If the Hoover Tempo or Elite Rewind had the word-of-mouth popularity of the Dyson (and the Dyson didn't) you would state otherwise.