Vacuum Cleaners Discussions

http://gizmodo.com/345918/dyson-dc24-vac-sir-james-brings-his-ball-back

Two models, one small, one large :-

DC24
http://www.dyson.co.uk/store/product.asp?product=DC24-ALLFLOORS

DC25
http://www.dyson.co.uk/store/product.asp?product=DC25-ALLFLOORS

dusty wrote:

FYI:  Per Dyson’s U.S. customer service, the DC24 pre and post (HEPA) filters will need to be cleaned ever 3 to 6 months.        DIB

DysonInventsBig wrote:
Yet if you look at the machine, both filters are clearly labeled wash AT LEAST once a month.  Having run the machine around the store for a week I'd say every few months wouldn't be enough.

Acerone wrote: Only on holidays.  Canada the rest of the time :-)

DIB: Thanks for that, I completely forgot about that exploded photo.

Dusty mentions about the filters being cleaned every month. Is this not going in the wrong direction? I thought Dysons' thinking was to have as little maintenance

as possible. Certainly, previous machines 'Root technology'  had 3 month intervals, and doesn't the alternative 'core separation / level 3 root technology' have longer washing intervals?

Seems like a counter-productive step to me; almost as bad as the cheap bagless' "...clean after every use..."

Trilobite wrote:
"concentrated technology", seems to mean smaller and fewer cyclones resulting in less efficient dirt separation in the chamber which in turn means more cleaning of filters.  Personally, I think this machines size fits a market segment and the people buying it wont mind the extra maintenance it requires.  Either that or nobody will ever touch the filters, the machines will clog and they'll wonder why they ever spent the money on the darn thing in the first place

Dusty

dusty wrote:

Dyson customer support was not up to speed on the in and outs of the new DC24/25, I was put on hold while customer support located the answer/s to my questions.  I did ask twice if the HEPA needed cleaning and each time was answered "yes and every 3-6 months".  That’s all I know of this.  Indeed, cleaning a HEPA once a month seems excessive.

DysonInventsBig wrote:
Hi DIB,

I agree, it doesn't make any sense why Dyson would modify the pre-motor filter type for this particular model.  I thought that it would have the same pre-motor filter as the other models, that should be rinsed every 6 months. This is interesting.  I guess we'll find out the real details in due time.

-MH

Motorhead wrote: The rep hinted that changes may be coming to filter cleaning requirements to the rest of the line too.  Apparently they want the customer to be a little more involved with the machine rather than just a once a year rinse out.  As you say, time will tell.

Dusty

What intrigues me most, is the haphazard way in which the new 'Core Separation Technology' is installed in the new range (...or not, as the case may be!)

The UK Dyson site is quite dreadful with the lack of information: ARGOS catalogue states DC22 does have Core Separation; Dyson site has no info.

dusty wrote:

The dyson "Never clogs. Never loses suction" mantra is coming back to haunt.  Takes more than a nifty change in wording and moving on.   Doesn't it?

I posted about my parking lot experience with a female COSTCO customer who was returning a DC14 Exclusive [$469 last I checked] that lost suction after one year.  I asked her if she cleaned the filter?  She looked at me belligerently and said:  "I was told this vacuum never needed maintenance.  That's why I paid $500 for it. "  Not a happy camper.  I bet she got her money back after one year of use.  I wonder if that was a friend or family member who gave her that advice?  Or a dyson rep?  Or a COSTCO sales associate?  Or all of them combined? So much for hearsay.  I mean word of mouth, excuse me.  Best form of advertising. I like to add the caveat:  WHEN AND IF IT"S TRUE.

PS: She had the dyson instruction manual with her.  It didn't look as though it was read.

Carmine D.