Vacuum Cleaners Discussions |
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mole
 
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Location: earth
Joined: Sep 30, 2007
Points: 783
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Re: New Dyson model...any info?
Reply #91 Jan 16, 2008 4:38 pm |
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Hi M.H. in your professional opinion ,whats the better machiine,for the 499.00. MIele plus bosch formula emer donatello dyson dc21. MOLE |
CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: New Dyson model...any info?
Reply #92 Jan 16, 2008 6:52 pm |
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I am not trying to get into a debate of machines, but. My Nephew and his wife just purchased a Big Bird colored vacuum at our local Sam's Club for a retail price $469. She used the vac exactly two (2) times. Dumping the bin after each room she cleaned. She did so to demonstrate how much dirt she was getting out of each room. When she pulled it out for it's third cleaning the machine didn't seem to be picking up, after few minutes the motor just shut down. They took it back, and was told they would have to send it into the service shop. They spent all of the christmas holiday with a cheap Dirt Devil vac to tidy up with. They have now been notified that the vacuum will not be repaired under warranty, because the filters had not been kept clean, and this constitues misues and abuse thus voiding the warranty. Apparently the motor is spent. I suggested that with as short of time it was owned, they should contact higher ups in the company and request a replacement. It is currently being considered but they have not heard anything yet.
Hello Airblade:
As a dyson insider what are your thoughts on Just's post and the facts and circumstances for this dyson? I'll understand if you can't speak about it on a public Forum. Carmine D.
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Venson
Joined: Jul 23, 2007
Points: 1900
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Re: New Dyson model...any info?
Reply #93 Jan 16, 2008 9:41 pm |
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Hiya Motorhead, The DC21 at Best Buy has been in the store at least a few months and to the eye is in relatively fine physical shape. No visible parts were broken though I wondered at signs of abrasion on the plastic plate on the bottom of the power nozzle. Dyson does not seem make simple tasks easy for the novice. It took 20 or 30 seconds to figure out but I got the dust bin open but decided not to pursue figuring out how to get at the first filter since there was no way to neatly manage its inspection in a public place. However, there was definitely a very obvious accumulation of dust in the area above where air leaves the container. Also, I could not turn the cleaner on because our Best Buy does not provide easily accessible outlets for testing vacuums. (After several years they have yet to provide a solution to the problem.) All display items in the vacuum aisle are kept off the floor and on shelves and must be taken down and carried an aisle or two away to plug them in. (I honestly don't know how this store sells anything.) In any event, suction was not the issue for me that moment. I simply wanted to see, per the HSN pitch, whether dust was as well contained as claimed. As for what is cleaned, My Best Buy has vinyl tiles in aisles plus large expanses of the usual very low pile industrial carpeting. There's little fluff to be picked up but fine, powdery dust just about the same in type as I encounter at my office. Best, Venson |
CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: New Dyson model...any info?
Reply #95 Jan 17, 2008 7:15 am |
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Do you think that dyson will suffer from a downside in sales with consumers due to the frequent update in his vacuums? Especially with the canisters, if in fact it is a canister model? Carmine D.
With the VDTA scheduled for Las Vegas next month and getting Forum coverage already, I revisit my earlier question above for all you to consider. With the DC21 less than 8 months old and with a retail price of $499 [usually sells for $469] another new dyson cann so soon for big box store venues will compete with the existing DC21 in form, function and price. Good/bad for dyson and its customers? Especially in light of the dismal 2007 Holiday season sales and the "recession" looming not only in the USA but around the world. Don't take my word for it. Read for yourself.
http://news.yahoo.com/s/ap/20080116/ap_on_bi_ge/bank_earns http://cosmos.bcst.yahoo.com/up/player/popup/?rn=3906861&cl=5976261&ch=4226720&src=news Therefore my thought that a full size but lighter and easier to use upright vacuum [vice the DC17] is more practical from a business perspective from dyson than yet another new canister. Carmine D.
This message was modified Jan 17, 2008 by CarmineD
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Airblade
Joined: Jul 25, 2007
Points: 180
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Re: New Dyson model...any info?
Reply #97 Jan 17, 2008 9:13 am |
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Hello Airblade: As a dyson insider what are your thoughts on Just's post and the facts and circumstances for this dyson? I'll understand if you can't speak about it on a public Forum. Carmine D. To be honest, I'm not sure. Lemons happen to every manufacturer, and if that is the case here, then the retailer should replace it. For some reason Sam's doesn't want to. The Dyson helpline is usually very proactive in these types of situations, so I'm surprised the machine hasn't been replaced yet, but i'm sure it will be.
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Airblade
Joined: Jul 25, 2007
Points: 180
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Re: New Dyson model...any info?
Reply #98 Jan 17, 2008 9:18 am |
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Maybe their counting the repacks,sold on ebay.........Can anyone say REGINA.......... MOLE Possibly counting DC16's........If the handhelds are being counted there is still an increase over 2006 sales........ Definitely not counting sales on Ebay. Those are RESALES, so counting them would mean counting them twice, as Dyson had already sold that unit at some point to someone.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: New Dyson model...any info?
Reply #100 Jan 17, 2008 12:41 pm |
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For some reason Sam's doesn't want to. The Dyson helpline is usually very proactive in these types of situations, so I'm surprised the machine hasn't been replaced yet, but i'm sure it will be.
Just's post explained why. Sam's claimed the user did not maintain the filter in accordance with the dyson instruction tome causing the motor to burn out. Of course we all agree this is non-sense. The real reason is that Sam's Club, like all the major big box retailers, lose alot of money every year on returns, refunds, and exchanges. Starting in 2006 and continuing in 2007 all the big box retailers revised and clamped down on their merchandise refund and return policies. This hurts the high priced vacuums like dyson more than the low-medium cost vacuums.
I would expect dyson WITHOUT HESITATION to take the hit on this dyson lemon not Sam's. Dyson made it. Although recent policies by the CPSC [Consumer Product Safety Commission) place more of the onus on the retailers to ensure the safety and reliability of the products they sell rather than the manufacturers. Why? Easier to go after a few dozen retailers in the USA than thousands of Chinese manufacturers overseas. The CPSC new policies do not bode well for dyson either which will, as in Just's post indicates, pit product makers [like dyson] against sellers [like Sam's]. I see Kohl's Stores is pitting the HOOVER (TTA) WT 2 Cyclonic for $199 against the dyson DC07 for $399 in its recent ads. HOOVER will win IMHO. How do you think dyson vacuum sales will fare in 2008? Carmine D.
This message was modified Jan 17, 2008 by CarmineD
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and have another factory reconed dyson to sell on EBAY,with almost no warranty......