Vacuum Cleaners Discussions |
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: New Dyson model...any info?
Reply #32 Jan 7, 2008 8:02 pm |
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Hi Just, Carmine & everyone,
Referencing this and the Costco story that Carmine posted, these problems (that ultimately lead to store returns) are not just limited to Dysons, contrary to ever-popular belief. No doubt there's a large amount of Hoover WindTunnels, Mach 3's, etc. as well as Dirt Devils being returned as well. Of course for some reason the Dyson is all we tend to hear about on here ;-)
-MH
My sense is that the reason that dyson gets the Forum coverage for defects and returns is because it is by far the highest priced vacuum sold by the big box retailers. When yours is the highest price, in most cases 2X and 3X the average price of a new vacuum sold in America, consumers expect that it is deserving and worthy of the price. Dyson supporters like to maintain as a defense for the high dyson price: You get what you pay for. Well, evidently not all the time.
Since the Sam's Club Store will not exchange the defective dyson, the question now becomes what will dyson do about the defective dyson product? Dyson can't impose its wishes on the Sam's Store policies. But dyson can make the buyer whole again by exchanging the defective dyson for a new one, at no expense. I would expect and anticipate that a muti-billion dollar vacuum company selling $500 priced products, and prides itself on employing 500 engineers and spending millions of dollars yearly on R & D costs, would replace a defective product with a new one without hesitation. Carmine D.
This message was modified Jan 7, 2008 by CarmineD
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: New Dyson model...any info?
Reply #39 Jan 10, 2008 9:34 am |
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How very true........
Hello Mole:
It's safe to say, without contradiction, that US consumers hold higher priced appliances including vacuums to higher standards. Carmine D.
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mole
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Location: earth
Joined: Sep 30, 2007
Points: 783
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Re: New Dyson model...any info?
Reply #40 Jan 10, 2008 9:45 am |
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Hi Carmine,you very well know what i'm talking about,after the consumer plunks 500.00 plus for a cleaner and feels like they been had[taken in by the hype],they find it very difficult to spend their hard earned dollars on another high priced vacuum,Using dyson for example, 500.00 plus for a cleaner that lasts no longer than a run of the mill hoover tempo,panasonic upright, etc,that costs under the 100.00 mark.The average vacuum cleaner sales person dont care about you or your family's needs,You know the Kirby credo.YOU are the prey and were the vultures........... MOLE
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: New Dyson model...any info?
Reply #41 Jan 10, 2008 11:49 am |
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Hi Carmine,you very well know what i'm talking about,after the consumer plunks 500.00 plus for a cleaner and feels like they been had[taken in by the hype],they find it very difficult to spend their hard earned dollars on another high priced vacuum,Using dyson for example, 500.00 plus for a cleaner that lasts no longer than a run of the mill hoover tempo,panasonic upright, etc,that costs under the 100.00 mark.The average vacuum cleaner sales person dont care about you or your family's needs,You know the Kirby credo.YOU are the prey and were the vultures........... MOLE
Hello Mole:
I'd recommend the $60 HOOVER Tempo over a $500 dyson any day in every way and not think twice. I did so on vacuum Forums for years before Consumer Reports said exactly the same as me: CR recommended the HOOVER Tempo over the $469 dyson DC18 Lite [Slim]. Carmine D.
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