Vacuum Cleaners Discussions

The Dyson DC22 canister was very recently introduced in Japan. I have heard that this will make it to the US market in order to expand their canister range.

Key Features:

-Root Cyclone with Core Separation
-Dyson Digital Motor
-Stowaway Design
-Motorhead
-Pre filter rinse once every seven years

retardturtle1 wrote:

Same thing has happened with vac sales.  Big box stores sell cheaper than indepentents, have what you want in stock, give satisfaction return policy.  You can get an extented waranty that will get the vac replaced if problem is serious.  Or you can take to an indy for warranty repairs.  BUY AT THE BIG BOX STORES.

HARDSELL wrote:

A very common but false perception about the convenience of big box store vacuum purchases.  It ends when the product is faulty after the 30 day customer return period.

The truth is that big box stores sell "cheaper" quality vacuums than the independent vacuum stores. 

Given the chance, independent vacuum store owners and operators will match or beat the prices of big box store brand vacuums.  And offer better quality vacuum products than the big box stores.

Big box stores only sell.  Customers have to take their new vacuum purchases, inside of warranty, to an authorized dealer when the products fail.  It's a crap shoot.  Big box stores sell product replacement plans if customers want to shell out more money at time of purchase.   A money maker for big box stores just as most extended warranties. 

Definitely not worth the money.

If the customer can't find a local authorized store willing and/or able to repair the product under warranty, the customer has to ship the vacuum back to the brand maker for resolution.  Oftentimes, paying the hefty costs for shipping and handling up front and left without a vacuum for 2-3 weeks.  Then, hope the right vacuum gets returned............properly repaired.

Carmine D.

CarmineD wrote:

Footnote:  Why is it a crapshoot?

A customer buys a new $500 plus vacuum from a big box store.  It fails after 6 months and under warranty.  The retailer tells the customer to ship it back to the brand maker clear across the country and/or take it to a authorized dealer for the brand.  It's a crap shoot either way.  Why?

If I'm the authorized dealer, and I don't like the product model, I'll fix it and get reimbursed by the maker for the parts and my time.  Maybe.

More likely, I'll tell the customer I don't like the product model.  Since the customer shelled out $500 plus and has a problem, he/she is already disgruntled.  And will probably seek out other alternatives and avenues of resolution.  More than likely, a trade in for a dealer sold make and model. 

Else ship it back, pay the freight, wait the time, be without and hope for the best.

Carmine D.

CarmineD wrote:

The truth is that big box stores sell "cheaper" quality vacuums than the independent vacuum stores. 

Such as?

Given the chance, independent vacuum store owners and operators will match or beat the prices of big box store brand vacuums.  And offer better quality vacuum products than the big box stores.

Maybe and maybe not better price.  Better quality as in expensive import brands?  Indys do not get better quality on the same model as in BB stores.

Big box stores only sell.  Customers have to take their new vacuum purchases, inside of warranty, to an authorized dealer when the products fail.  It's a crap shoot.  Big box stores sell product replacement plans if customers want to shell out more money at time of purchase.   A money maker for big box stores just as most extended warranties.  Definitely not worth the money.

It is a crap shoot when you go into an indy store.  They will wiggle to make it look as if the user is the problem.  What is the difference in an authorized dealer for a BB store and an indy.  Both require a trip to the business.  The extended warranty is very inexpensive when you consider it covers parts and labor.  It also is for a longer time than the factory warranty from the indy.  It also can cover accidental damage.  Indys make money after the warranty by selling services and parts not needed.   I bet you wish you had more warranty on your plasma that failed prematurely.

If the customer can't find a local authorized store willing and/or able to repair the product under warranty, the customer has to ship the vacuum back to the brand maker for resolution.  Oftentimes, paying the hefty costs for shipping and handling up front and left without a vacuum for 2-3 weeks.  Then, hope the right vacuum gets returned............properly repaired.

The store has to provide a service center and they will ship back if necessary.  No shipping charge in warranty.  Most indys take 2 or 3 weeks to repair also and you will be luck if it is done right.

Carmine D.

Your circumstances are always different than anyone else's. No need to proceed with this. 

One last question.  Where are you buying all your hoovers.?

CarmineD wrote:

hi carmine

you would really tell the customer you didnt like the product they have and thats why you dont want to do the service work...even when they come in saying they were told to bring it here for warranty work..because you are a  x service center...and that the 500$ they spent is worthless now....im not seeing a sale or trade in ...in the picture here,..i see a very pissed off customer..a scene ..ummm ...id never critisize your cust service  exp....but i think this is one of those times where its ok to lie....very ok...we hate working on and dealing with dyson in every way....only when things are dead slo do we bother with them....but its easier to lie to the dyson customer and send them on their way to deal with what dyson made.....because dyson owners dont want to hear or see the truth about what they just bought and what the 90$ tempo in the showroom can do to a dyson....no offense to dyson owners,,,,just a view.

retardturtle1 wrote:

No, HS, I wouldn't have to say I did/didn't like the product.  The customer will say. 

If the customer likes it, do the warranty work get paid.  A NEW CUSTOMER.

If not, trade it in.   A NEW CUSTOMER and a rebuilt for resale 

If the customer is undedecided, let them look around.

Test out a few of the latest and greatest, and then make them a deal. 

If they go, fine if not fine.  A NEW CUSTOMER.

Beats the alternative. 

Shipping it back across country.

Paying the shipping cost hoping to get reimbursed and not taken.

Having to wait for 2-3 weeks without a vacuum and then when its received hoping its repaired properly. 

If not, they're back in your store.  A NEW CUSTOMER.

The business philosophy of the independent vacuum cleaner owners and operators is simple: Pay me now, or pay me later.  A NEW CUSTOMER.

Are you beginning to see why the ORECK business model beats your fave brand. 

Carmine D.

CarmineD wrote:
If you do not live in a major metropolitan area the Oreck business model is no better than Wal Mart.  I have not found an indy with less than 2-3 week turn around.  Nothing you said resembles my experiences with indys.

CarmineD wrote:

hi carmine

i wasnt trying to offend or insult you in any way...guess i misunderstood.....sorry about that.....but the long turnaround comes from having to wait on the manufacturer to send parts ..if in stock....finish whats ahead..then start on repair...if correct part was sent...it happens all the time.

retardturtle1 wrote:

No umbrage taken, HS.

My point, among others, is that the vacuum store owners and operators are the first line of defense for dyson warranty.

In most cases the dyson customers are irate because they paid $500 plus in the bbs and didn't get their money's worth.

Who gets the customer ventings and emotional tirades: You got it!  Vacuum cleaner store owners and operators.

Any wonder the vacuum stores have not embraced dyson products?

BBS make the sales and profits, big bucks for bbs and dyson, and vacuum stores do the dirty work [no pun intended].

Now back to the DDM 22 for $700-$800.  Who will be the likely retail venues for these new dyson canns?

What are your thoughts on the latest DDM canns?  Do you think US/Can canister vacuum customers will embrace them?

Or look passed them for more suction powered products at lower prices?

Carmine D.

CarmineD wrote: hi carmine

first lets look at the facts...700-800$ for a dyson...are you kidding me...                                                                                                                                                                                      not even as a combo set w/ his newest upright...and at the moment there are 2 popular combo sets already on the market ,at about a 1/3 to 1/2 the price that dyson cant touch .....never could. ...be hard pressed to get WALLY WORLD to put one of these on the shelf and display it proudly with a ' smiley face rollback price card' at that price....or any bbx store at that.....i mean look what problems they [consumer] had when they try to take it back or had to deal with dysons 'no help line'..then sent to take it to a vacuum store that isnt a service center and doesnt want anything to do with a dyson...that has told dyson not to send us your customers...yet do it anyway...all these problems they got for the first 500$ bucks they spent...and now all the same problems are availiable at $800....might as well BEND OVER...cause sir james has a new vac out....because only a select few will buy...collectors ,bored housewives with money to blow..ect...most if not all who owned one before are/were pissed off at the money they wasted on the dyson they bought wont be back  and nobody we know  in the vac biz.. wants to be a dyson svc/center ...one BEND OVER SESSION was enough....alot of our newer customers..some old ones are dyson victims..now have a nice hi power vacuum..at an affordable price w/ excellent customer service...excellent warr....and when you call you get someone who really knows what they are talking about...and doesnt mind answering your questions....takes care of you because thats what you get when you buy from a vacuum store...SERVICE AFTER THE SALE..AND BEYOND...when you buy from us..your getting the best...thats what you get when im at work...if i dont have an answer for your question...ill get you one that day no matter what....$700-800 FOR A DYSON....at that price point its  A TRAIN WRECK ON ITS WAY TO HAPPENING. ..plain and simple.        i respect the man and his ideas...great inventor  a good man....but his products are not worth the money....all show and no go.