Vacuum Cleaners Discussions |
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #256 Jun 25, 2008 7:39 am |
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When you also consider that many vacs are purchased online or in big box stores with NO sales help it's not hard to see where problems could arise.
Dusty Dusty:
I would charge these customers for the minor repairs you mentioned [like belts and installation and blockages] that I would not charge my regular customers [bought the vacuum from me and so have friends and family members]. Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #257 Jun 25, 2008 8:02 am |
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Dyson comes with a manual and the owner can do the same. You can't have double standards.
HS:
Compare a dyson Users Manual to an ORECK and tell me honestly what you think. The dyson is a tome written by a task force of engineers. The ORECK is 5 pages in clear, precise, and simple English with illustrations. Dyson devotes more than 2 pages just to dumping the dirt bin. Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #258 Jun 25, 2008 8:31 am |
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ARE YOU SERIOUS? Why should the consumer have to clear blockages on a $800 vacuum or have to take the vacuum in as a warranty issue to have a belt installed.
HS:
Dusty and I answer this question, seriously. Here is the message exchange for you to read again. Dusty: I use to tell my vacuum customers that a vacuum will live a long life with a little care and love, but it will surely die a costly death without it. Do you tell your customers the same? Carmine D. I tell them the same, whether they choose to listen is another story. When you also consider that many vacs are purchased online or in big box stores with NO sales help it's not hard to see where problems could arise.
Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Dyson, In The News...
Reply #259 Jun 25, 2008 10:33 am |
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True to a degree. A customer gets one tune up free per year. If a blockage occurs, the customer can make that the free yearly tune-up. No charge. Or, the blockages are easy for users to correct themselves. The ORECK Users guide shows clearly with directions and illustrations. I've used the Classic XL every day for over a year. No blockages. Brush is still brand new. As are the edge cleaning whiskers. My dear Wife picked up a quarter by mistake. No broken fan. I replace the belt every 6 months. This is the ORECK store policy. User Guide says 9 months, I think. Cost is $3.00 from ORECK, less from a indy. It is easy for a user to do and the Users Guide illustrates and explains. Carmine D. Dusty: Like you who may or may not charge to replace a belt, ORECK stores do the same. I suspect ORECK customers with the top of line model do not pay for belt changes and blockages at many stores in/out of the annual tune ups [two of the repairs you mentioned]. Is that the stated policy? No. But it is good business. For ORECK these above repairs are minor. Done by the users in most cases in no time. For other vacuum brands including big box stores, they are not minor. The vacuums have to be taken into a store and be done for a fee. Carmine D. In the first response you speak as if you are positive that a trip to Oreck to unclog counts as an annual freebie, You now SUSPECT ( only after dusty offered free service) that Oreck does the same. As usual you state your opion as fact then later have to side step. Is it free or is there a charge? FLIP FLOP FLIP FLOP FLIP FLOP.
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Dyson, In The News...
Reply #260 Jun 25, 2008 10:40 am |
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Carmine D. ARE YOU SERIOUS? Why should the consumer have to clear blockages on a $800 vacuum or have to take the vacuum in as a warranty issue to have a belt installed.
HS:
Dusty and I answer this question, seriously. Here is the message exchange for you to read again. Dusty: I use to tell my vacuum customers that a vacuum will live a long life with a little care and love, but it will surely die a costly death without it. Do you tell your customers the same? Carmine D. I tell them the same, whether they choose to listen is another story. When you also consider that many vacs are purchased online or in big box stores with NO sales help it's not hard to see where problems could arise.
Carmine D.
AGAIN, ARE YOU SERIOUS? Your response is not related to my question.
Why does an $800 Oreck have to constantly be returned to a dealer for clogs and belts. This has nothing to do with what you tell a customer. BTW, I was referring to Oreck and they do not tell you that their vacuums clog.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #261 Jun 25, 2008 12:42 pm |
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HS: What proof do you have that ORECK-s have to be returned to a dealer for clogs and belts? You have never owned one for more than 30 days. I've owned and used one for over a year. No clogs. No blockages. No need to bring in for belt changes. Any one can replace an ORECK belt in 2 minutes, except perhaps you. Are you working all this up in your creative mind based on one of Dusty's posts? You and most others here have rarely if ever visited an ORECK store. I've probably visited more than 100 in my vacuum career. I frequent the 2 stores in LV monthly/more often. The ORECK stores' staffs tell me 80 percent of the vacuums they service and carry parts for are not ORECKS. They're other brands. Including dysons. The dysons are are brought in with clogged filters, cracked/broken dirt bins, loss of suction, broken hoses, pieces missing, poor pick up on rugs, and other repairs too numerous to mention. Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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iMacDaddy
Electrolux UltraOne EL7070, Bissell BigGreen Deep Cleaning Machine
Joined: Oct 30, 2007
Points: 110
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Re: Dyson, In The News...
Reply #262 Jun 25, 2008 1:02 pm |
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #263 Jun 25, 2008 1:11 pm |
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iMacDaddy: Thanks but your real dyson news was posted 3 times before. M00seUK, DIB, Venson came before. I'll pose this question to you and others. If dyson can't improve the run time on the DC16 batteries beyond 5 minutes in over 2 years, what makes us think it can design and produce a car that runs on batteries? It makes for good news story [or more correctly hype]. Why? To justify dyson's employment of 450 engineers and 12 designers. Are they gainfully employed? Or under-utilized? Tell me. Where's the beef for all this spent money? Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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mole
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Location: earth
Joined: Sep 30, 2007
Points: 783
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Re: Dyson, In The News...
Reply #265 Jun 25, 2008 2:15 pm |
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Didnt someone in JAPAN get a car to run on water,i thought i saw this on msnbc it looked like a tata car a big golfcart,the commentator said within 3 hours either big oil or auto manufactures would be knocking down this guys door to get at his invention,[buy him out].The car said H2O on the side, The automotive aftermarket has been marketing water injection units for injected cars for a while now[HOLLEY CORP]. MOLE
This message was modified Jun 25, 2008 by mole
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