Vacuum Cleaners Discussions

CarmineD wrote:
I tell them the same, whether they choose to listen is another story.  When you also consider that many vacs are purchased online or in big box stores with NO sales help it's not hard to see where problems could arise.

Yep, we usually charge to replace a belt, Oreck or otherwise.  Sometimes if it's as simple as just changing a belt it's no charge but usually we end up cleaning the roller and pulling all the hair and thread out of the end bearings.

Do the oreck stores charge when it's not part of the one year tune up?

Dusty

CarmineD wrote:

The most laughable thing for me is that the Dysons rate higher than Oreck.

I would expect a $400 to $500 itemto be on sale before a $149 item.

Dusty:

Like you who may or may not charge to replace a belt, ORECK stores do the same.  I suspect ORECK customers with the top of line model do not pay for belt changes and blockages at many stores in/out of the annual tune ups [two of the repairs you mentioned].  Is that the stated policy?  No.  But it is good business. 

For ORECK these above repairs are minor.  Done by the users in most cases in no time.  For other vacuum brands including big box stores, they are not minor.  The vacuums have to be taken into a store and be done for a fee.

Carmine D.

dusty wrote:

The dyson models like the DC17, for $400 [MSRP of $549], the DC18 for $369 [MSRP is $469], and the DC16 for $149 all are 2 years old.  DC17 and 18 get beautiful star ratings and the latter is dyson's top sku.  $100 off.  DC17 is a CR top rated.  $169 off.  DC 16 a dud, full MSRP $149.  Looks good to discount/giveaway at $149 rather than $25.  The latter is its true market value IMHO. Unfortunately the batteries cost $45.  If you can get them.

BTW, also different than past, the DC24/25 [dyson's latest and greatest] just a month from launch are already getting advertised by retailers at discounts and with buyer incentives. 

Carmine D.

dusty wrote:

Dusty:

I would charge these customers for the minor repairs you mentioned [like belts and installation and blockages] that I would not charge my regular customers [bought the vacuum from me and so have friends and family members].  

Carmine D.

HARDSELL wrote:

HS:

Compare a dyson Users Manual to an ORECK and tell me honestly what you think.  The dyson is a tome written by a task force of engineers.  The ORECK is 5 pages in clear, precise, and simple English with illustrations.  Dyson devotes more than 2 pages just to dumping the dirt bin. 

Carmine D.

HARDSELL wrote:

HS:

Dusty and I answer this question, seriously.  Here is the message exchange for you to read again.

Carmine D.

CarmineD wrote:

CarmineD wrote:

In the first response you speak as if you are positive that a trip to Oreck to unclog counts as an annual freebie,  You now SUSPECT ( only after dusty offered free service) that Oreck does the same.

As usual you state your opion as fact then later have to side step.  Is it free or is there a charge?

FLIP FLOP FLIP FLOP FLIP FLOP.

CarmineD wrote:

AGAIN, ARE YOU SERIOUS?  Your response is not related to my question. 

Why does an $800 Oreck have to constantly be returned to a dealer for clogs and belts.  This has nothing to do with what you tell a customer.  BTW, I was referring to Oreck and they do not tell you that their vacuums clog.

HS:

What proof do you have that ORECK-s have to be returned to a dealer for clogs and belts?  You have never owned one for more than 30 days.  I've owned and used one for over a year.  No clogs.  No blockages.  No need to bring in for belt changes.  Any one can replace an ORECK belt in 2 minutes, except perhaps you. 

Are you working all this up in your creative mind based on one of Dusty's posts? 

You and most others here have rarely if ever visited an ORECK store.  I've probably visited more than 100 in my vacuum career.  I frequent the 2 stores in LV monthly/more often.  The ORECK stores' staffs tell me 80 percent of the vacuums they service and carry parts for are not ORECKS.  They're other brands.  Including dysons.  The dysons are are brought in with clogged filters, cracked/broken dirt bins, loss of suction, broken hoses, pieces missing, poor pick up on rugs, and other repairs too numerous to mention.  

Carmine D.