Vacuum Cleaners Discussions |
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dusty
Joined: Feb 8, 2008
Points: 264
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Re: Dyson, In The News...
Reply #252 Jun 24, 2008 10:20 pm |
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Dusty: I use to tell my vacuum customers that a vacuum will live a long life with a little care and love, but it will surely die a costly death without it. Do you tell your customers the same? Do you charge labor to replace an ORECK belt? Carmine D. I tell them the same, whether they choose to listen is another story. When you also consider that many vacs are purchased online or in big box stores with NO sales help it's not hard to see where problems could arise. Yep, we usually charge to replace a belt, Oreck or otherwise. Sometimes if it's as simple as just changing a belt it's no charge but usually we end up cleaning the roller and pulling all the hair and thread out of the end bearings. Do the oreck stores charge when it's not part of the one year tune up? Dusty
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Dyson, In The News...
Reply #253 Jun 24, 2008 10:34 pm |
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Let me clarify with another reason why I found the dyson DC16 epinions interesting. Especially as it relates to bestbuys.com. All the dysons with the better star ratings are discounted from MSRP, substantially. The DC16 dyson with the worse rating [2.5 stars] is not. Full MSRP of $149. 18 dyson vacuums with beautiful star ratings get discounted from MSRP. One dyson with the worse does not. Anyone else find that interesting? Anyone find it absurd? Laughable? I'll answer my own question. Yes, dyson USA does. Why? Because it discounts the DC16 by $100 if you buy another dyson. Other retailers will too or giveaway. Carmine D.
The most laughable thing for me is that the Dysons rate higher than Oreck.
I would expect a $400 to $500 itemto be on sale before a $149 item.
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #254 Jun 25, 2008 7:12 am |
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Dusty: Like you who may or may not charge to replace a belt, ORECK stores do the same. I suspect ORECK customers with the top of line model do not pay for belt changes and blockages at many stores in/out of the annual tune ups [two of the repairs you mentioned]. Is that the stated policy? No. But it is good business. For ORECK these above repairs are minor. Done by the users in most cases in no time. For other vacuum brands including big box stores, they are not minor. The vacuums have to be taken into a store and be done for a fee. Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #255 Jun 25, 2008 7:20 am |
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A flaw to your theory, sir. The ratings are from Epinions and date back many years, back when people were paying full list price for Dyson product. Perhaps your theory holds true to the last year or two, but before that it was full ticket on the product.
Dusty
The dyson models like the DC17, for $400 [MSRP of $549], the DC18 for $369 [MSRP is $469], and the DC16 for $149 all are 2 years old. DC17 and 18 get beautiful star ratings and the latter is dyson's top sku. $100 off. DC17 is a CR top rated. $169 off. DC 16 a dud, full MSRP $149. Looks good to discount/giveaway at $149 rather than $25. The latter is its true market value IMHO. Unfortunately the batteries cost $45. If you can get them.
BTW, also different than past, the DC24/25 [dyson's latest and greatest] just a month from launch are already getting advertised by retailers at discounts and with buyer incentives. Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #256 Jun 25, 2008 7:39 am |
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When you also consider that many vacs are purchased online or in big box stores with NO sales help it's not hard to see where problems could arise.
Dusty Dusty:
I would charge these customers for the minor repairs you mentioned [like belts and installation and blockages] that I would not charge my regular customers [bought the vacuum from me and so have friends and family members]. Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #257 Jun 25, 2008 8:02 am |
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Dyson comes with a manual and the owner can do the same. You can't have double standards.
HS:
Compare a dyson Users Manual to an ORECK and tell me honestly what you think. The dyson is a tome written by a task force of engineers. The ORECK is 5 pages in clear, precise, and simple English with illustrations. Dyson devotes more than 2 pages just to dumping the dirt bin. Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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CarmineD
Joined: Dec 31, 2007
Points: 5894
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Re: Dyson, In The News...
Reply #258 Jun 25, 2008 8:31 am |
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ARE YOU SERIOUS? Why should the consumer have to clear blockages on a $800 vacuum or have to take the vacuum in as a warranty issue to have a belt installed.
HS:
Dusty and I answer this question, seriously. Here is the message exchange for you to read again. Dusty: I use to tell my vacuum customers that a vacuum will live a long life with a little care and love, but it will surely die a costly death without it. Do you tell your customers the same? Carmine D. I tell them the same, whether they choose to listen is another story. When you also consider that many vacs are purchased online or in big box stores with NO sales help it's not hard to see where problems could arise.
Carmine D.
This message was modified Jun 25, 2008 by CarmineD
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Dyson, In The News...
Reply #259 Jun 25, 2008 10:33 am |
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True to a degree. A customer gets one tune up free per year. If a blockage occurs, the customer can make that the free yearly tune-up. No charge. Or, the blockages are easy for users to correct themselves. The ORECK Users guide shows clearly with directions and illustrations. I've used the Classic XL every day for over a year. No blockages. Brush is still brand new. As are the edge cleaning whiskers. My dear Wife picked up a quarter by mistake. No broken fan. I replace the belt every 6 months. This is the ORECK store policy. User Guide says 9 months, I think. Cost is $3.00 from ORECK, less from a indy. It is easy for a user to do and the Users Guide illustrates and explains. Carmine D. Dusty: Like you who may or may not charge to replace a belt, ORECK stores do the same. I suspect ORECK customers with the top of line model do not pay for belt changes and blockages at many stores in/out of the annual tune ups [two of the repairs you mentioned]. Is that the stated policy? No. But it is good business. For ORECK these above repairs are minor. Done by the users in most cases in no time. For other vacuum brands including big box stores, they are not minor. The vacuums have to be taken into a store and be done for a fee. Carmine D. In the first response you speak as if you are positive that a trip to Oreck to unclog counts as an annual freebie, You now SUSPECT ( only after dusty offered free service) that Oreck does the same. As usual you state your opion as fact then later have to side step. Is it free or is there a charge? FLIP FLOP FLIP FLOP FLIP FLOP.
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HARDSELL
Joined: Aug 22, 2007
Points: 1293
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Re: Dyson, In The News...
Reply #260 Jun 25, 2008 10:40 am |
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Carmine D. ARE YOU SERIOUS? Why should the consumer have to clear blockages on a $800 vacuum or have to take the vacuum in as a warranty issue to have a belt installed.
HS:
Dusty and I answer this question, seriously. Here is the message exchange for you to read again. Dusty: I use to tell my vacuum customers that a vacuum will live a long life with a little care and love, but it will surely die a costly death without it. Do you tell your customers the same? Carmine D. I tell them the same, whether they choose to listen is another story. When you also consider that many vacs are purchased online or in big box stores with NO sales help it's not hard to see where problems could arise.
Carmine D.
AGAIN, ARE YOU SERIOUS? Your response is not related to my question.
Why does an $800 Oreck have to constantly be returned to a dealer for clogs and belts. This has nothing to do with what you tell a customer. BTW, I was referring to Oreck and they do not tell you that their vacuums clog.
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